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I booked The Gananoque Inn & Spa because of its beautiful waterfront location and its reputation as a historic landmark in the Thousand Islands area. Unfortunately, my stay revealed how far the property has declined from what it once was. The Inn still enjoys a prime location by the water, with a large front yard offering relaxing views of the river. The staff were reasonably friendly, and the surrounding area is peaceful, with a small park and the river cruise terminal nearby. The warning signs started at the entrance. The front door is covered with award stickers from various travel organizations — but most are from 2014 or earlier. The first clue that the property’s glory days are long gone. Despite calling itself a “Spa,” the spa has been closed. The carpets in both the corridor and my room looked and smelled dirty. The Samsung 32” TV was an first-generation flat screen with a four-inch frame, paired with a broken remote held together by Scotch tape. The cabinet designed for a minibar was empty, while a small fridge was awkwardly placed under the desk instead. It feels like the rooms haven’t been updated in at least a decade. Breakfast was included, but the omelette was paper thin. The area around the Inn is very quiet. Aside from the nearby river cruise terminal, there isn’t much within walking distance except a large, deserted industrial building. This property clearly once had character and charm, but it’s now stuck in time and in serious need of renovations.

Friendly staff/owners, and close to the cruise docks.

Nothing to say

Our room by the river was very clean and spacious although the cleaning staff left a full garbage bag outside by the back patio door.

frendly staff, great location, dated room

We enjoyed our stay!

Enjoyed most things. Staff very helpful. Able to change to a better room on request

It’s going good till now

Get an elevator.

Great location, property was a bit tired and needing a refurb. Breakfast was poor.

We love. The hotel and the area definitely we'll go back next summer

All good

The location of the property is great. But the place itself is rundown and not managed properly. Service is not good!! We were not impressed at all. It used to be very nice place around 10 years ago when we were there. I do not recommend this hotel.

Older property but nicely renovated. One caution: Our room was third floor, no elevator, uneven floors under carpeting could be a trip hazard.

One used towel hanging behind the bathroom door. Bottom sheet on the bed not fitted or tucked to stay in place. When I asked the waitress for more water, she went and got a glass for herself before coming back to my table! We were within walking distance of the theatre and parking was extremely easy and close by.

Unique hotel with nice rooms (including light up bathroom mirror). Beautiful view and well maintained property. Staff were excellent.

Setting is on the river just an easy walk to boat tours and summer theatre. The Pub and the Restaurant both serve excellent food. The room was comfortable, Staff were attentive and friendly. Overall a great stay.

Awful, dated, didn’t get what we paid for. Location and views were impressive. This property needs severe TLC.

Great location But they forgot to clean the bathroom and there were a dirty towel and dusk… Staff was not the best for breakfast All Acceptable but not the best

They property seems to be half renovated and a not good job of it. Very disappointing, things were just horribly build or covered up problems. The bathroom door was broke at the top and would not close. There was no soap in the room, the air conditioning was loud and non stop…and we were in the Prime ministers room…..was horrible. We did not get the room I reserved from expidea…..way over rated…..so disappointed