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Too noisy a heater

Nice clean room; shuttle into downtown was very nice; very expensive.

I had a wonderful stay at this hotel. The service was excellent — the two receptionists at the front desk were warm, welcoming, and very friendly. The hotel also offers a complimentary shuttle to downtown Banff, which was such a great convenience. The driver was kind and shared interesting stories about the area along the way. Overall, the atmosphere of the hotel is cozy, warm, and inviting — a perfect place to stay in Banff.”

Location is very nice. Unfortunately the hotel is very old and dated. The rooms are just ok, and the washroom was awful. They need to renovate badly. Not worth the almost $600 a night.

Very kind and helpful staff. We had the most basic room, but it was clean and comfortable. Banff is just beautiful but incredibly expensive. R hat's certainly not the Juniper's fault.

We had an excellent stay! Perfect location, great views, friendly service! We highly recommend this hotel for your Banff stay. we would stay here again.

I loved the solitude & being surrounded by wilderness while also being so close to all the shops. I was disappointed that the hot tub was the temperature of a tepid bath & only lasted 5 minutes before having to get out & restart it. I was a little put off by a big yellow stain on my white bedding. We never got to try the bistro because it was closed for a private wedding the night we arrived. The prices were are too high & not really a food selection. No complimentary breakfast included. There are no ice or vending machines so you have to request from the staff & wait for them to deliver ice. The first night, we never received our ice. The surroundings are beautiful, the staff is amazing & I would recommend if you don't mind driving to get food. We went into town everyday anyway or we bought food for our room. We just didn't have a microwave for reheating.

We arrived back on our second day to find pur room had not been spruced up or cleaned at all we booked two rooms for 2 nights

Outstanding staff, Carolina in the front desk in particular. Restaurant has very good options. Rooms with balcony have a fantastic view, also are on the highway side but they're very quiet.

NA

This hotel is nicely nestled in the nature and 5 min drive to downtown. Very beautiful views of the mountains. The staff are very helpful. The night guy with mustache was helpful and Maru was super helpful..definitely recommend anyone coming to Banff. They also have nice cozy hot tub with beautiful view.. you can take e bikes for free..

We really loved the restaurant

Nice bistro and great mountain views from the room, bistro and the hot tub. Beds were small, and Air conditioning required constant attention to keep it working.

Loved going to the bistro in the morning service was beyond excellent

The Juniper was a gem! We loved it! Out of the hustle and bustle of downtown but still about a 5 min drive without the hassle of finding parking. The Juniper Bistro was outstanding! The staff was friendly and very helpful.

We loved the location a bit down the road from noisy downtown. Staff were so nice and helpful. We were upgraded which was awesome! We appreciated the fruit by the front desk after a day of hiking. Hot tub was also nice. Loved the coffee and tea in the room too. We saw a pair of deer each night when they came to nibble berries off the shrubs at the hotel at dusk. ❤️

Hudson (I believe) was extremely helpful.

The best part about this property were the staff. They front desk ladies were very kind and ready to answer our questions and generally, be of help. Parking was easy. The room and washroom itself were very simple for the cost. Theres no elevator and most rooms are on the second floor so travelling light would be best.

On Day 1 of our 7-day stay, I was prepared to give the hotel a low rating due to some inconveniences (which, in the grand scheme of things, turned out to be minor). The hotel's charm grew on us during our stay, to the point that we will book here again when we return to Banff. The location is very convenient to downtown, without being in the middle of the downtown chaos. The restaurant is fantastic--we ate there twice for dinner and once for brunch. The hotel and restaurant staff were very pleasant and helpful. The king-size bed in our room was very comfortable, and we had an amazing view of the town and mountains from our room and the accompanying deck, where we would enjoy morning coffee and afternoon drinks. The hotel has e-bikes that you can rent for free, and we had a great time utilizing them. We also enjoyed the hot tub a few times. There was plenty of parking available each time we returned to the hotel at the end of each day. Looking forward to future stays at The Juniper.

Hotel and room was nice and clean.