ホテル・カサ・ザニャルトゥ

Es un lindo lugar

Very helpful and friendly staff with good recommendations. The hotel is in walking distance to the historical center of Santiago and it is well mainained

Hotel informou ser 04 estrelas, não sei o critério técnico, mas o mínimo que espero em um hotel é uma boa cama ( principalmente colchão) e um bom banho, não percebi nenhum dos dois neste hotel. Chuveiro vazando água, e água quente acabando no meio do banho, colchão deformado. Banheiro somente com ventilação forçada, barulhenta e batendo as hélices do exaustor. Limpeza ruim, com parede encardida. Forros de cama e toalhas limpas, frigobar sujo, janelas não fechavam bem, muito barulho externo, acima do normal, mesmo estando no centro da cidade. Equipe boa e cortês, café da manhã, ok. Diária um pouco abaixo da concorrência, mas não entrega a expectativa que se tem ao entrar num hotel 04 estrelas do mesmo patamar.

Tivemos uma ótima experiência, todos muitos receptivos e muito educados, lugar lindo, aconchegantes, proximo de tudo e otima no centro. Eles fizeram cafe da manhã para os dias de passeio, e ajudou bastante.

La habitación era muy ruidosa, las ventanas dan a una terraza con comedor donde todo el bullicio de la gente se esxucha. El colchón era muy incómodo, se sentían todos los resortes. Imposible dormir en la habitación. Les hice saber que no quería pasar la segunda noche ahí y simplemente me hicieron el check out sin ofrecer alguna alternativa o preguntarme más por lo que me había incomodado.

Great historical hotel overall with amazing and kind staff. Only complaint was the noisy street right outside the windows.

Very nice historic hotel. If you enjoy antique architecture and style you will love it, which we do hence we enjoyed a a lot!

Terrible la peor experiencia, habíamos reservado 6 noches y a la llegada al hotel el olor era insoportable a cloaca y además no tenia parqueo, en la pag dice que el parqueo cuesta 15 dólares la noche a lo que estábamos de acuerdo pero no era así no podíamos quedarnos por el olor se trato de hablar con el de recepción pero nos decía era su primer día de trabajo y que la encargada no estaba tuvimos que buscar otro hospedaje y no nos quieren reembolsar nada y lo peor nadie te ayuda

The hotel is in the condition expected for a historic building that has not had many upgrades. It is fairly comfortable and it is within walking distance of the Plaza de Armas and Casa de la Moneda. The staff is a bit forgetful and can throw your plans off. We requested for the breakfast to go on two occasions as they had offered when we checked in, but the staff forgot to request it to the kitchen and we had to purchase food elsewhere. Also, they offered to arrange a ride to the airport on our way out and we accepted and requested a van (four people with large suitcases) but when we’re picked up it was a small sedan. The driver said that the hotel staff did not make a special request for a larger car. So, overall, an okay stay, but definitely need better staff.

I was led to believe it was four stars. I had room opening into a courtyard which was a restaurant during the day. The room has very few plugs and certainly no USB. Towels are old, worn and stained. Bed was good and sheets clean.

É um hotel com uma proposta mais clássica. Está numa localização mais central, porém, senti falta de bons restaurantes nos arredores. O atendimento foi excelente, porém, não gostei muito das acomodações, principalmente o banheiro.

Good value for money, great location, great service, breakfast acceptable minimum, very comfortable beds, no aircon may be a problem in the summer, in mid March opening the window in the evening and keeping it ajar for the night solved the no aircon problem Overall, we will stay again and not hessitate to recommend the place

The staff at Hotel Casa Zanartu were so helpful. We had issues with an excursion we wanted to book and they walked us through the whole thing. Even called the company for us and translated the exchange.

Todo bien muy atenta la recepcionista y el personal en general

If you want a piece of history it's a good place to stay. Location is good.

First room very small and so upgraded. Second room was larger but had no proper air conditioning and faced onto a noisy courtyard. Breakfasts of low quality and had to upgrade coffee to avoid Nescafé packets. Front desk said area around hotel not safe at night although we nevertheless walked around. Staff, however, were very helpful at a hotel where infrastructure needs to be upgraded.

It's a rather quaint building that isn't fancy. We just chose it more or less at random from the map, as it was fairly cheap. The front desk people have been very helpful and spoke good English. Overall, we're quite pleased with it.

Historical place, but also very old. Great staff, nice location, not the best building, but still very nice

Very friendly and helpful staff. Unfortunately room a little warm and ac not great but it is an old colonial building.

Le falta mantenimiento al hotel