クラウンプラザ北海シルバービーチby IHG, an IHG Hotel

very nice and kindly service, good position, perfect beach view is visible from the room window， thanks to the reception. Special Thanks to the service manager Miss Deng 邓萍 for the help during my trip.

1.除了大廳和房間，到處都是煙味，會議廳、一樓廁所間。 2.打給櫃檯索取瓶裝水，等了25分鐘，再次打去櫃檯後才派人送到獲取，根本忘記或交辦下去，服務不及格。 3.在2024/1/23-26中間住宿，房間空調非常的悶熱，晚上睡覺都被熱醒。

家庭四人两大两小checkin，给了1米大小的双床，电话沟通后才告知有1.3米的双床，不知道前台怎么想的。房间空调不制冷，夏天房间温度始终在29度、闷热。房间里只供应免费2瓶水，另外要水，3元一瓶。五星级酒店闻所未闻。

The property was very nice, clean and well-kept. Unfortunately there are blocks and blocks of new construction all around the resort, and I can only imagine how noisy and dirty it will be for a number of years to come. I was there during Chinese holidays, so I was lucky it was not going on at the time.

Excellent location for silver beach, nice quiet lounge to do work with free snacks and drinks, great pools, very helpful and friendly staff and good value for money buffet for dinner.