ヒルトン ウルムチ (乌鲁木齐希尔顿酒店)

ほとんど英語が通じない烏魯木斉の中でしたが、ほぼ全スタッフ英語が通じ助かりました。朝食も美味しく、スタッフの方々の対応も素晴らしかったです。 お部屋の方も綺麗で快適でしたが、一点冷蔵庫が壊れていて開きませんでした。

クラブルームでしたが、朝食サービスがなかったのはやや残念です。

受付スタッフの対応が非常に遅く、チェックイン、チェックアウトともに45分以上かかり、英語のことばづかいもとても失礼な言い方だった。おそらく英語の能力がとても限られているのだろうが、態度も上から目線だった。サービス業とは思えない。アメリカにある他都市のヒルトンホテルに宿泊したことがあるが、６～７回ほどあるが、ヒルトンとは思えないサービスレベルと対応に大変がっかりした。ベルキャプテンはまったく英語が話せなかった。空港へのシャトルバスサービスがない点にもがっかりした。

場所が中国ウルムチと考えると最高に良いホテルです。防音もそこそこあり静かで快適でした。付近には大きな公園や寺院もがあり散歩にはさいてきでした。

Excellent hotel. Highly recommended

The staff members are extremely polite and always ready to help. From the moment I checked in, they greeted me with warm smiles. Whenever I had a question or a request, they responded promptly and efficiently. It made me feel very welcome and comfortable throughout my stay. For example, when I asked for extra towels, they delivered them to my room within minutes.

This is very nice experience of one night stay ag Hilton, they are very helpful from checkin, room is nicely designed and decorated, nit to mention the spacious size of the room.

First class accommodation with friendly staff. Excellent breakfast with lots of selections

It is hard to get a Taxi.

it was clean and the staff service was great. We extended our stay at Hilton as our flights were canceled and the staff at reception helped us to extend our stay. The information counter staff also provided excellent assistance when we enquired about the transportation around Urumqi. I would definitely choose to stay at Hilton for my next holiday trip!

前台尤其客气热情，通情达理，特意表扬。早餐非常好，有各种新疆特色美食。

Wonderful hotel with great service & most helpful staff.

Shower was excellent. The hotel is in a very quiet area, next to a park, and felt a little isolated, being quite far from the city centre. Breakfast was prohibitively expensive.

Top notch!! Five stars in every way. Likely the best hotel in Urumqi. The only drawback, if I am critical, is its location. It is a bit far away from the center of town, which is abt 10-11 km away.

A very disappointed stay. Did expect the level of service is so poor . Definitely not Hilton standard. Room not ready when check in . Poor customer service. Room too warm as temperatures is unable to set. Change 3 rooms even still the same and finally give up. Unable to sleep well. It is only when I approach the duty manager I was properly attended to but the room definitely is not up to Hilton standard. For those who like to room to cool, I will suggest to stay here if you really need to and not in summer time!!

Check out at 14:00 is the best way for me. Thanks so much!

I had paid a deposit in the beginning, after one day they asked me to increase the deposit, although I didn’t extend my stay. Reception couldn’t explain why, only that it should be increased. Aircon could not be regulated, it was 24 degrees in the room. Ceiling in the room was leaking water. Location is far away from anything else. Service in the dining hall is trying to deliver good service, rooms are spacious..

Outstanding service. Definitely the best hotel in Urumqi

硬件设施较好，早餐不错。开发票比较麻烦，最后也没开成

wifl常断线，其它都很好。目前，周边没有便利店等商业设施