JWマリオット・ホテル杭州 (杭州JW万豪酒店)

ショッピングモールに近くてよかった。歩いて行ける距離でした。西湖までタクシーで10分でつける。空港からはタクシーで20分ぐらいで着きます。ホテルのフロントは新しくて部屋も新しくて清潔感がありました。朝のビッフェは中華と洋食があり、個人的にはフルーツとサラダの種類が多くて満足しました。

Little bit far from sightseeing places. the room is clean and nice. and morning buffet are delicious.

Very good hospitality from the front desk to dining services.

World class hotel !

Beautiful hotel!

Modern facilities. Nice staff and lots of food choices .

好的住宿體驗的酒店.但因為實在是舊了.原本的房間沒法上鎖.櫃台服務人員馬上幫忙換了一間.但兩道鎖只能上一道. 酒店有連通房.還不錯.

I asked for a non-smoking room but didn’t get it. My room was extremely smelly which was not pleasantly.

Compare to other hotels in China. They are old in services. Like other hotel in China you order food and they have a robot to take it to your room. Here you have to come down. The internet is slow for JW Marriott.

Booked for my parents and they liked it, stuff are very professional and friendly

Love the location and breakfast buffet. But the hotel is a bit old and has some smell in the room.

깨끗하고 편안한 호텔이었습니다. 조식뷔페도 맛있어고 이크제큐티브 라운지도 좋았습니다.

I have reserved a room, due to an emergency I missed my flight to China and was not able to check in. The amount was chagred by my credit card due to No show. I made several request on email to return the payment and informed that it was an emergency but the hotel staff refused a refund.

Good qnd perfect

The staffs were extremely helpful and friendly. They provided a warm service to us during our entire stay. The mattress was really comfortable that if you get out of the bed you won't disturb your partner at all. We loved it! Location is also good that it's within a short taxi ride to major train stations and famous places or interest. Breakfast selection is overwhelmingly huge - we felt that we were spoilt with the choices. We will definitely return next time we are in Hangzhou.

Ehhhhh

I have stayed in many JW Marriott hotels and they have always well and truly exceeded my expectations. Unfortunately this hotel did not meet my expectations. The checkin staff were lovely and helpful but the rooms were an absolute letdown. I tried 3 rooms and all 3 had an overwhelming cigarette smell despite it being a non smoking hotel. As soon as we opened the lift there were cigarette butts at the entrance and I saw guests walking around with cigarettes. The lady that checked me in said yes the hotel was a no smoking hotel but people just smoked in the rooms anyway. I ended up having to sleep in this smoke filled room. The non smokers would understand how horrible that is. Clearly guests who have smoked aren’t penalized and made to pay for cleaning the room as is the custom at other hotels. What a disappointment! I would also like to add that I travel to China regularly and don’t believe my expectations are too high especially given the cost of the room that I paid for. I won’t stay here again.

Service was excellent but facilities need to be updated

Great location with good proximity to attractions in the area. Very friendly and helpful staff. Wide spread for breakfast buffet.

The bed and pillow are perfect. The aircon is also very quiet so I can sleep well. But in the morning the maid was loud when cleaning the room next door. Also, the staff were very helpful and polite