Shantou Marriott Hotel

設施裝修還不錯，但是服務人員的外表管理以及服務態度實在是有待提高，感覺比起深圳的都差很多。各種對待客人的說話語氣及親切度是完全不夠，也沒有什麼笑容，

Overall very pleasant stay at the hotel, but food quality at the breakfast buffet needs to improved. Staff needs better training. Teabags at breakfast buffet are not available unless you asked, they are stored inside the cabinet where only staff can reach. Food quality is not good for 5 stars hotel and at that price.

由入住酒店就能感觉客服一流，有效率有質素，在lobby 的餐厅遇到的一位女经理，她的待客能力真的很好，令客人享受到這個酒店品牌的服务理念，多謝。

This is our second stay at this hotel and both times we had the same problem with the key card not opening the door. Either there is a problem with their system, or the staff did not properly activate the key card access. Needs improvement.

對酒店好滿意 對賓客服務經理 卢升容小姐的對我 服務 特別讚許他， 親切 笑容態度非常好

冇房供應

Very nice modern decor, very clean. Location is not the most convenient but nice view for the seaview rooms.

Very nice

任宿非常滿意.. 十分值得推介！

very new and clean property. Best view cause all the rooms are over at least 27th floor. Good quaility food and enough options

Short taxi ride to the Shantou High Speed Rail Station. Though the hotel is a little out of the way for the city centre, little to nothing in the way of shopping facilities in the immediate vicinity. More than a little surprised that I had to pay a 3000 RMB deposit upon arrival, seeing as I had already paid the full price of my 3 night stay in advance. Had a full reimbursement to my bank account later in the day when I checked out. Just a "strange" set up, guess they worried I might disappear with the bed or the TV. Concierge and doorman very helpful with advice and guidance on local travel, sights etc.

Nice and very new. They upgrdaded my room which ia great

Pleasant stay, room was clean and comfortable

Nice room, breakfast and services

Na

房間設計和裝飾簡潔時尚，十分舒適，衞生程度接近100分，Executive Lounge 提供良好與朋友聚會閒談的地方。

This is a super great 5* hotel in such a small city. My 1st experience in my hometown city with a 5* hotel.

Staff are very helpful and friendly