ヘリテージ ジュピター ラグジュアリー ホテル

ホテルの場所を探すのがとても大変でした。 明るいうちに到着を目指しましょう。ホテルのスタッフはお喋りしてて、こちらのリクエストも聞いてないとか、前日に到着時間や質問事項をメールしましたが、反応なしなど、サービスはあまり信頼できるものではありませんでした。

部屋は清潔で、ホテルの人も質問に丁寧に答えてくれます。 ホテルの入り口が少し分かりにくい。宮殿の地下のショップ通りが開いている時間帯なら、そのショップ通りの途中にある出口から出るとすぐにホテルの入り口があります。

とてもかわいいホテル。場所もわかりやすい。 どのホテルスタッフも感じが良く、親切。朝食は青空の下で食べるのでとても爽やか。朝食ビュッフェの品数も、比較的豊富。

ホテルの壁は世界遺産の宮殿の一部。古い街並みのなかですが、設備は快適でした。問題は場所が非常に分かりにくかったこと。日中はレストランが外に出ていて、自分が泊まるホテルと認識できませんでした。

一番有名な宮殿入口からはいりましたが、もっていた地図では道がわからず、インフョメーションで聞きました。わかりやすい地図に記しと道筋をかいてもらいなんとかたどりつきました。１人が通れるほどの細道のスーツケースの引っ張りながらあるきました。レセプションにつくと女性が「分かりにくくてごめんなさい」の一言、行きたいところの情報にもチケットの紹介、待ち合わせの場所まで一緒に歩いて案内してくれましたが、迷路でした。慣れてしまえば夜まで歩きまわっても戻れるし、足元さえ気おつければ（階段があるので）安全です。部屋はシンプルですがバスタブはジャグジーもできておとな２人でもはいれるほどでしたが、どこかからかお湯が流れて床がびしょびしょ。。。。　きずかないのかなあ。残念。朝食は外のテーブルでたべます。種類は少ないけど、十分でした。歴史を感じる町の中にいると実感がありました。町の中を地図を見ずにゆっくりおもうままに歩きたい私たちにはいいホテルでした。レセプションの女性とは会うたび話をしてとてもフレンドリーでした。　レセプションは何人かいますが感じのいい方々でした。

朝ご飯用意してくれたおっちゃんは素敵やし、ロケーション最高やけど、夜はお湯がでない。。床が汚ない。。

We, a family of four, stayed in a very big and nice room with a lovely bathroom. The hotel is right inside the city walls and once you learned to navigate the squares and the narrow streets you realise that you are in a perfect spot. Two minutes walk to beautiful Peristyle square and two minutes to the Riva (the lovely waterfront promenade). The breakfast was ok but I think the location and the rooms are the big winners. O’yes, lovely pizza place right opposite the breakfast location. We went on a day trip to Hvar which was very nice as well. All in all, highly recommended and would love to come back.

the bathroom facilities were ill equipped with too many nooks and corners to dodge!!

I booked the largest and most expensive room in the hotel because I was traveling with my family. It was advertised as a king bedroom with a separate room containing two twin beds. Instead, the “second bedroom” was really part of the attic with no door, an extremely low ceiling that my children kept hitting their heads on, and the room was full of bugs. Everything was old, worn, and not as advertised. The biggest issue was that the air conditioning didn’t work. With temperatures over 90°F, the hotel only provided two fans, which did nothing to cool the room. The next day we were moved to a much smaller room and were told we would be refunded the difference. Unfortunately, the hotel repeatedly delayed resolving the refund. They initially said they would handle it directly, telling me each day to wait for the manager. On our last day, they suddenly told me to go through Hotels.com instead. By then, I had missed the opportunity to adjust the reservation myself. The actual price difference was nearly more per night, but the hotel told Expedia it was a fraction of that. significantly reducing the refund I should have received. Cleanliness was another major issue. I observed breakfast staff reusing unused napkins and food left by previous guests, there were leaks from the ceiling, standing water in common areas, and the hotel generally felt dirty and poorly maintained.

The location is amazing, right in the center of the old palace. The staff was the highlight. They were really knowledgeable, happy to help, and very competent.

Bra läge, men det var också det enda! Frukosten under all kritik! 2 dagar gammalt bröd och croissants… Inget var färskt. Vatten på rummet ingick inte. Slitet hotell med stort underhållsbehov. Fick ett halvt glas vin när jag beställde ett glas vin och lemonaden gick inte att dricka. Lite citron utrört med vatten. Detta var ett 3-stjärnigt hotell, inte 4-stjärnigt!

No tuvimos Aire acondicionado en la habitación , siendo un calor de 34 grados . nunca solucionaron el problema.

The AC really bad. Only two pillows. The TV did not work.

Hotel incrível, atendimento personalizado, quarto maravilhoso

We found dirty wet beachtowels in the closet, wich was really groase. The worst part was that the employees did not appologize ( or offer any compensation, like complimentary drinks). Breakfast was ok, but not more than that.

The hotel is in a great location, centralised, perfect logistically for being on foot, sightseeing, beach and catching transfers be it taxi, ferries, bus and train The staff were very friendly and check in easy. Our room for a family of three, was as expected. Great air con in the heat and clean, comfortable beds. However, it was the worst sleep we've had on a city break at a hotel. On consecutive nights we were woken multiple times in the early hours by other residents partying, hammering doors due to forgotten keys, having chats on their mobile devices sat on the stairwell outside our room. It spoilt our experience of Split somewhat in which is a very beautiful city. We were left querying how a night manager wasn't aware of this and left it to us to put up with it! Breakfast hit the spot, nothing to really write about, other than the coffee machine. It always breaks!

Fantastiskt trevlig personal och smidig incheckning! Sköna sängar och modernt rum samt väldigt god frukost. Kommer boka igen nästa gång vi åker till Split!

Super nice hotel, amazing location and great breakfast. Room got a bit hot as the AC could not keep up.

Room was spotless! Location was excellent, very quiet. The staff manning the front desk were very helpful by answering questions, providing directions and recommendations. The included breakfast was very nice, with an outside patio. I highly recommend.

We booked this hotel last minute after our other accommodations cancelled on us and were so glad we did. Right in the middle of the old town within walking distance to everything. The rooms were nice and clean and the staff was so friendly and helpful.