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El personal

Great!

The property is beautiful. The suites are very spacious with a spacious balcony. Franklin was amazing with arrangements regarding activities, reservations, transportation, etc. The staff at the resort is amazing and very polite and friendly. They even knew our names during our stay. Excellent recommendation.

Felicidades

June 7th to June 14th 2025- 7 nights-Family of four with two daughters, graduate school age, so our first priority in picking a resort was spacious accommodations. Paradisus Grand Cana delivered on that priority. We booked a two-bedroom, two bath, family concierge, Master swim-up suite. Nearly 3,000 square feet. Gorgeous resort. In brand-new like condition. Pristine. The landscape is exquisitely manicured. Massive center pool, inner and outer rings swim-up pools, and a waterpark at close proximity. The result is that the place never felt overcrowded. The resort in not on the beach, but it was never a show-stopper for us. A fleet of golf carts transport guests to and from the beach. One needs to carry only themselves, and perhaps some sunscreen. Beach chairs, towels, restaurant, etc...await your arrival at the beach. I walked to the beach. About 13 to 15 minutes. You see, I've got to get my daily steps in. My iWatch insists upon it. There are several restaurants here. Our concierge, Thaina Decire, booked our diners and concierge inclusive excursions. We tried Karnica, Tori, Machu, and Rubi Rocks with mixed family reviews. We achieved a consensus with Origen and ended up sticking with it for Breakfast, Lunch, and Dinner. Origen is a spectacular buffet restaurant. There is something delicious to eat at Origen even for those with the most discerning palates. Superior service here. The family concierge is worth the dollar stretch. Thaina is an exceptional concierge.

Great amenities and great staff

Loved the hospitality. Everyone was so welcoming and made us feel special. We truly felt like we were on vacation. We enjoyed the

Excelente propiedad familiar. Diversión para toda la familia!!

Lo positivo: el tamaño de las habitaciones (swim up suites), muy cómodas, buen servicio de limpieza, la gente que nos atendió fue muy amable en la mayoría de los casos Lo negativo: la comida. Estuvimos en todos los restaurantes y en el buffet. Ni siquiera los huevos fritos bien hechos. Después de estar una semana terminamos comiendo solamente pizza porque lo demas era realmente malo. También la distancia hacia la playa, que hay que ir en carrito de golf porque no queda muy cerca como para ir caminando con el calor. Igualmente el parque infantil de agua, que queda alejado del hotel. Solamente fuimos una vez por la distancia desde nuestra habitación o también en el carrito de golf. Fue uno de los motivos por el que reservamos el hotel y no lo pudimos aprovechar como quisimos. Recomiendo que la habitación no esté muy cerca al edificio de restaurantes porque en las noches se escucha la música de las actividades muy fuerte

The best hotel of my life, gracias por toda su amabilidad y hacer de nuestra estancia algo increíble, por brindarle a mi bebé las mejores atenciones sin duda todo el que pueda visitar este hotel hagalo que no se va a arrepentir pasarán unos días increíbles en todos los sentidos

Food was terrible, we got food poisoning

Our family of 10 opted for the family concierge and our group was assigned to Onil. Onil was great! He was always energetic and quick to respond on WhatsApp. Water park was great for my kids aged 10 and 12. Beach was surprisingly pretty clean! Some seaweed but wasn’t enough to bother us. The resort does a good job keeping the seaweed sealed off with their barrier. Mosquitoes were definitely present while we were there the 1st week of June. So make sure to bring some repellent! I only had one bite but others in my group weren’t so lucky. My only complaints are the food and a few employees. There were some employees who weren’t so friendly. It felt like they hated our presence until we handed them a tip. And the food at the buffet was kind of a disappointment. It was very repetitive and served luke warm. The steakhouse and Asian restaurant was good though so it made up for the buffet. Overall it was a great trip but I think I would try another resort next time.

No valet parking, told erroneous information about dinner reservations. When asked for lobster dinner price given was $300, we above market price

Writing this on our last day at breakfast before we head to the airport. We traveled here with my family of 5. My kids are 12,10, 6. They absolutely loved it here. Something for every age. The facility was beautiful. Our room was clean. The service staff left little gifts for my children. Everything about the service was so so good. The pools and water were so clean and kept all of my kids very entertained. They would bring out bounce houses ON the pool, paddle boards. So many cool things. The restaurants: we ate at them all. My overview is the Grand grill, Alula, Karnica and the hibachi were by far the best. I wouldn’t mess with the others. We ended up eating at the buffet after every other restaurant just because we were still hungry. They all were very accommodating to my gluten allergy. At the buffet I’d highly recommend the daily grilled meats. The steak and the chicken were what I ended up eating pretty much everyday. They were perfect. Snorkling right off of the hotel was okay. The only real day it was possible (bc of the waves and poor visibility) was our last but I did end up seeing a lion fish, angel fish and a sea turtle. Definitely an highlight of the trip. We felt perfectly safe, even off site, the whole visit to the DR. Our concierge texted us pictures of the daily activities and would answer any and every question any time of day. We would just send him a text and he’d take care of everything. Overall, it was a wonderful visit and would definitely recomm

Perfect spot for families. So much to do! Safe. Extremely clean. Awesome staff. Delicious food with tons of options. So many amenities! 100/10!!

Had an amazing time with excellent service and great people

This Place is Wonderful. Honestly the service was impeccable from check in to check out ! Family friendly resort with endless things to do. We did a clear boat tour and did snorkeling as well as saw dolphins! The beach is wonderful as well. The water park for kids is a plus. All dine in places had amazing dishes and cannot complain about anything. The grounds are kept very clean and you will never see anything dirty!! Family concierge upgrade is a MUST! The swim up suite was delightful and rooms are amazing! I could go on and on about this place. I will be returning

I honestly had the worst experienced in this place, i was verbally attacked and insulted by one of the employees at the beach who call me a prostitud and trated me very bad just because i was smoking in the bech aways from everyone. He saw me and he was attacking me with a lot of insulting verbally words to me a my friends. I have a family a have kids and a husbad. What the hell this guy was calling me a prostitud. I was very sad angry and disappointing. After I spoke with the manager in charge , they did do anything at all. They dont even have cameras in the bech. I dont recommend this place at all. All the satfd is not well trained to treat their guest with kindness and respect. Very unhappy of being waisting my money and also my time in this place.

I like how clean the property was and the service and food is good! Definitely will be back

Attentive staf, clean property and good dining.