パラディサス パルマ レアル ゴルフ & スパ リゾート オール インクルーシブ

大勢の人がチェックインカウンターに並んでいました。ようやIDカードを提示しチェックインできるかと思ったら、さらに30分ほど待たされました。他のお客さんも同じ様に随分と待たされていました。湿気のある暑いロビーで汗だくになりました。スタッフはモタモタしていました。部屋や施設はとても良かったです。

The resort, beach, and rooms are very nice. Service at the buffet was bad. You could not find forks or knives anywhere. It is a buffet so we didn’t expect much but our food was always cold by the time we could eat it due to lack of seating and lack of eating utensils. We did go to two restaurants and they were nice. We also had some issues with very loud neighbours. We paid for an upgraded room and wound up in a room with and adjoining door to the room next to ours. We could hear them day in and day out and had to make complaints three times. The problem was never solved until these people left. I’m shocked we were put in this kind of room after paying extra and specifying that it is our honeymoon. We felt as if we had no privacy, and we were unable to sleep at night due to the neighbours partying past 5am two nights straight. It is a very pretty place but definitely not worth the money we spent especially when we paid to upgrade. It was not terrible, but we would not come here again.

Its a beautiful place.

Amazing beach view and location. Food is good and flavorful.

The property itself was beautiful and well-maintained. The food was decent, though not exceptional. One concern we had was the lack of separation between pork and other meat products which is an issue. Additionally, because we booked through Expedia, we were given gold bracelets that actually belonged to a different resort. This caused some confusion, as staff at the bars and restaurants frequently asked whether we were staying at this resort or the Grand Canyon resort. The bracelet made us stand out in a way that felt awkward and inconvenient.

10/10 highly recommend! The resort was absolutely stunning & the staff were very nice! Our concierge Basilio was very kind and helpful!

Relaxing and beautiful resort! Great staff that took care of you!

By far one of the most enjoyable vacations ever ..The staff went above and beyond our expectations. Especially Carlito from entertainment,Fior from Kicks and Olvi from Kanna excellent service we plan on going back again .

The resort was great and the staf was always helpful. The guests concierge Antonio Manzueta was the best of you want to get things done. Overall a great experience and I recommend.

The hotel was great. Friendly staff, clean facilities in and around the property. Everything you would want in an all inclusive resort. I would recommend this property to anyone visiting.

Me gustó mucho la estadía en familia

Check in was worst ever experienced! We arrived early 2pm & were told return at 3pm. Many guests were trying to check in but very few staff who kept disappearing to the back?? We eventually got room at 4pm. After a long flight, the hotel should recognize that guests want rooms. Dinner reservations was confusing & we had to wait several times. Our bed was broken ( but usable) no one came to fix after calling every day!

Ok

Room not ready in time. Although food was good little variety

Everything was wonderful. The room was beautiful, the staff was exceptional and the entire property was gorgeous. Being in The Reserve was definitely a great call, having that separation from the rest of the resort is perfect to relax. Plus you get a personal concierge in The Reserve who is available to assist in any way needed at all times, he was the sweetest and so helpful. I am very sad to leave and look forward to the opportunity to return!

Needs an upgrade. Pool was in bad shape. Lied about reservations (can’t make any reservation to a restaurant on the first day of arrival).

We enjoyed our stay, beautiful beaches. Service was excellent, we will definitely come back again. This was our 5th time, we love it.

The resort is well-maintained and overall quite nice. Most of the staff is friendly and helpful, though a few were less so—which seems to be fairly common in Punta Cana based on past experiences. The buffet offered a wide variety of options daily, which we appreciated—thankfully, it wasn’t the same food every day. However, it was noticeable that some leftover food was repurposed, so I’d recommend being selective with your choices. It would be ideal if all buffet staff wore hair nets, and if guests were required to sanitize their hands before entering. Our room had been upgraded with new bedroom furniture, which was clean and comfortable. The bathroom, however, had not been updated. The shower didn’t drain properly, the tiles were worn, and we did notice some mold. The beach was beautiful and well-kept, cleaned daily by the staff. The beach service was excellent, especially if you tip—Jefry stood out and provided amazing service! One downside was the persistent vendors approaching guests to sell items. The à la carte restaurants were decent—our favorite by far was Agave. It was a nice change of pace from dining at the buffet every day. Lastly, our concierge, Antonio, checked in with us daily and made sure we were enjoying our stay, which we really appreciated.

Todo excelente lo único un poco de problemas con la habitación en cuestión que la puerta no cerraba bien y la nevera no enfriaba bien.

Hotel is beautiful and well maintained. Rooms are spacious and very luxurious. The buffet has a moderate selection and it closes multiple times a day to switch from breakfast, lunch, and dinner. The best restaurant is Flora highly recommended Latin food restaurant. Don't waste your time at the Asian restsurant. There are other options open during the times the buffet is closed. Room service never got my order right but it was still delicious and the wait time was good. You can order from your mobile device. Some employees were not fluent in English so brush up on your basic Spanish. Overall it was a nice stay