エスタンシア・サン・ファン

check in took over 20 mins, waiting for the staff to show us our room. There was no cable, no heated floora as advertised, not enough towells and the restaurant closes at 530pm. On top of that, when we tried to leave the property, we had to call several times and around 30 mins until finally someone came to open. Worst experience and service ever. Have never experienced something like this.

Tengan cuidado al reservar si quieren hospedarse en las habitaciones de piedra porque cuando llegué no me dieron esa habitación, a pesar que en las fotografías para hacer la reservación aparecen fotos de esas habitaciones. La administradora de manera antipática supo decirme que todo era culpa de esta plataforma y que no me iba a dar la habitación que originalmente se ven en las fotos por lo que me sentí estafada. Me dieron una habitación que era una choza de madera pequeñita la cual al día siguiente entregué a pesar de de haber pagado las 2 noches lo único que quería era salir de allí. El Desayuno un desastre, los huevos me los dieron hirviendo y sin pelar, cosa que te toca pelarlos y quemarte los dedos. No volvería nunca.

I believe it was Oct. or Nov. when we stayed here. Driving in at night, we called in advance and were advised a staff member would greet us and get us our room. We arrived 8:30 PM, and found the hotel parking area locked. It was dark and I left the car on the side of the road and knocked on the hotel door, no one was present. We tried calling to no avail, we honked the car horn and a staff member in an off premise residence came processed us in. Once processed in, the staff member returned to her home off premises. Hotel rooms are individual cabin types. We were alone on the premises, with are car locked in the parking area. This did not leave us feeling very safe. The cabin itself was nice and clean. I would rate the mattress as mildly comfortable. The cabin is Flintstone esque. The cabin shower included beautiful stone work. Our room had a fantastic view of the mountains and beautiful surrounding areas. At about 8:00 am, we greeted the arriving staff in the parking lot upon their arrival. They got the restaurant up and running in no time and breakfast was great. I would not stay here again given no staff on premises in the evenings, being essentially locked in at night etc.... (staff were great, helpful, informative when present).

We took an impromptu trip to the Cajas and fell in love with this property. We had a big group of 5 and they accommodated us with ease. It was easy to book, beautiful property, quiet, and so much nature. The workers were so nice and helpful. So many amazing people working together to make this place run. We did on site fishing which was so fun for the kids. The restaurant was warm and welcoming and the food was great. The view was even better. This location is amazing and I highly recommend it. An easy 30 min cab drive from CUENCA.

Excellent experience :) my dog and family had a lot of fun and a relaxing time