ホテル エル デスカンソ デル グイア

無料の空港送迎サービスが提供されなかった。

ホテル全体の掃除もスタッフ総出でテキパキ動いており気持ちが良い。 静かで落ち着きますがホテル周辺は商店が２件ほどで食事や買い物に行くには歩いて20分ほどかかるのでその点は不便です。

親切だった。　ツアーは230ﾄﾞﾙ。送迎は空港からは40ﾄﾞﾙ。よかたっと思います。日本語は全く無理。

Tres bon accueil, chambre propre

The staff was amazing, so attentive and kind!

When we arrived for check in, we we’re greeted by Oscar. He is a very friendly and knowledgeable. He suggested restaurants and arranged taxis and tours for us. Our room was very clean and spacious. Towels were provided for the pool and beach. Breakfast was served made to order and hot. The hotel is a 30 min walk to town or a 5 min taxi drive.

Rooms were clean and spacious. Staff were friendly and very accommodating. Price was very reasonable. Pool was great.

Beautiful room. Comfortable balcony. Wonderful staff. Fresh breakfast. Very clean hotel.

Staff very cortegeus

The staff were helpful, friendly and caring. Breakfast was just right, we definitely made use of that amenity. The rooms were very basic but must say very clean with good enough space for our family.

We are extending our stay by one day. Excellent hotel if you are prepared for the 25 minute walk to the dock Charles Darwin Ave. It is USD2 per taxi otherwise.

Pros 1. Clean room 2. Excellent and friendly staff 3. Simple but freshly prepared lovely breakfast 4. Spacious and comfortable room- well priced What could be improved 1. The contact number listed was incorrect and Expedia hides the phone number and email the property sent via message. The front desk closes at 6 pm so if you come in after those hours it's impossible to contact the property to make arrangements ahead of time. The number mentioned on the listing was wrong and we kept calling this lady before we finally realized it was a wrong number 2. The air conditioner in the master bedroom of the two bed room unit was not working. It was hot. The staff were not able to fix it. It appears that another two bed room unit was available for booking on Expedia but it was not offered. 3. Property was a 10 minute drive from the city center and involved getting a taxi every time. We stayed only for one night because our lovely Airbnb was not available on the night of our arrival, and moved closer the next day so it was not a big issue for us. Getting a taxi to go downtown was not easy especially late evening (for dinner) but getting one to come back was quick. Overall, the pros of this place significant out weigh the negatives and we would not hesitate to stay here again, especially as a bridge for a night. The friendly staff, clean room and amenities were all things we enjoyed.

Booked superior double king bed, at check-in the guy went to get the key for the correct room (we’ve stayed before and know the room types) but the were no keys left for that room type so gave us a deluxe double with queen, pretty much half the size. I pointed this out but he just said that’s what Expedia had reserved so argue with them. Expedia no help either.

It’s all about cost versus location . Hotel is clean and comfy with pool, games room, decent rooms and good aircon and hot water, but it’s a 20 minute walk down to the port. We did it twice and it’s absolutely fine, and taxis are $2 flat fare, so not expensive, but you are away from the action. Which is why it’s so much cheaper than the similar hotels in town.

Nice hotel and room with friendly staff. location out of town so $2 taxi each time. Not a deal breaker by any means for the quality and price.

Friendly staff, very nice service, clean room, different fresh made breakfast every day. Hotel itself was very good and worth the stay even though it was in a bit of outskirt of the main town. For VIP access we meant to receive free airport transfer and room upgrade if available but didn’t receive it. Hotels.com displayed incorrect information and the hotel itself couldn’t assist with that.

Great 2-bed room with 2 bathrooms .. perfect for our family of 4 especially with early starts every day. Their staff was kind enough to pack us a breakfast each day too. The hotel is a good 30 min walk from the main downtown area so you will need a cab to move around.

Pool needs a ladder on the deep side

To start…I was offered free round trip from airport to hotel and hotel to airport. Hotel failed to transfer me from the airport to the hotel. The hotel just said they will pay $5 for the bus. I wasn’t told I had to take a bus from the airport, a ferry to cross the channel and another bus to take me to town. Someone sent me vague directions and I almost got stranded at the pier. So, I had to take a taxi to take me to the hotel. However, when I asked for the $30 for the taxi fare, the hotel person, Christopher, who I was communicating with earlier, went silent and I never heard from him for the whole duration of my stay. He sent $20 for the whole ordeal including my return. Advertisement says, property has access to beach. BIG LIE! Only a taxi will take you to the beach because it’s way too far. Also NO RESTAURANT. Breakfast is limited, juice mixed with water, tea, instant coffee, no cream or milk. A ridiculously small bowl of fruit, 2 warm slices of bread, NO REALLY TOASTED, some drinkable yogurt, and 1-2 eggs. Nothing around the hotel, no bars, no restaurants, too far from downtown, no beach nearby. Front desk goes dark after 6-7pm. Nobody can help you after that if there’s any problem. The sink faucet water flow was just drops of water. On my last day, it was a power outage and no water. I had to brush my teeth and rinse with my own bottled water.

What really stood out was the exceptional customer service. Everyone was friendly, professional, and always willing to help with anything I needed. The location was perfect, and the atmosphere made my stay Monica