ケンピンスキー パレス カイロ

L

Thank you very much for your hospitality during my recent stay. Overall, I was generally satisfied and truly appreciate your efforts. However, I would like to share a few points for improvement, in the hope that they may be helpful. First, the replenishment of amenities and towels was somewhat inconsistent. As a result, I had to leave messages to request items when needed. Second, at checkout, I had to call for a porter twice and waited more than 15 minutes in total, which was quite stressful, especially when preparing to depart. Additionally, I believe that an elevator should be installed in the annex building where I stayed. It appeared to be physically demanding for the porters to carry luggage, and it was also inconvenient for guests. Aside from these points, I was mostly satisfied with my stay. I sincerely hope these matters can be improved in the future, and I wish your hotel continued success. Thank you for taking the time to read my feedback.

Live music is performed poolside until 11 pm. If you are concerned about noise, I recommend a room that is not pool side.

ホテルの設備や、人的なサービスが行き届いて、快適な逗留ができる。 清潔で、フロントのメンバーも親切な対応を心がけているのが、伝わってくる。わたしの下手な英語にも、嫌な顔１つ見せず対応する姿勢に好感。また、ロビーで常にホテルゲストのサポートをするべく見回っているスタッフがいて、こちらからフロントに出向かなくても、声をかけてくれるのが、結構ありがたい。つい遠慮がちになってしまうようなタイプの人にはオススメかもしれない。 ただ、近辺に何にもないので、それは残念。

Good hotel ,clean and comfortable

Alt var godt

I had a wonderful stay at this hotel! From the moment I arrived, the staff was welcoming, friendly, and always willing to help. The room was spotless, comfortable, and well-maintained, making it easy to relax after a long day. The hotel’s amenities were excellent, and the overall atmosphere was peaceful and inviting. One thing that really stood out was the security. The security team was professional, attentive, and made me feel safe throughout my stay. It was reassuring to know they were always present and maintaining a secure environment. The exceptional customer service from every staff member made the experience even better. Everyone went above and beyond to ensure I had a great stay, and I truly felt valued as a guest. I highly recommend this hotel to anyone looking for a clean, comfortable place with outstanding hospitality and excellent security. I will definitely be staying here again on my next visit!

was amazing

Breakfast is exceptional

Nice location

Very friendly and helpful staff, fast room service and the rooms are nice and clean

Great stay, staff were excellent and the security made me feel extra comfortable. I would highly recommend it if you want to be close to the airport. About 16 mins to be exact

Room on ground floor- sounded like a bowling alley immediately above us Lucca restaurant charged service plus 3 fees, amounting to 30% extra fees on top of food. Had to ask for water 3 times. Poor and slow service. Dietary listings on menu not correct . Didnt like that 3 year old was crying Shower leaked water all over bathroom floor

Room is so spacious and clean. Stuffs are all super friendly. Breakfast is great. Closer to airport comparison to hotels beside Nile River.

Good

Yes amazing

Love everything there from the service to the staff to the lobby people everything is great

Staff were very welcoming and amenities were very nice .. noting I when I reserved the room it said it includes a bath tub but when I arrived . It showed it doesn’t .. I was disappointed honestly

good dining nice environment

I had a wonderful stay at Royal Maxim Kempinski, and I would like to express my sincere appreciation to the outstanding staff who made our experience truly memorable. Special thanks to Mrs. Merna from the Front Office for her exceptional professionalism, kindness, and cooperation. She went above and beyond to assist me and my daughter, making us feel very welcome and well taken care of from the moment we arrived. I would also like to thank Chef Hosam and Mr. Mahmoud at the restaurant for their excellent service and warm hospitality. The food quality, attention to detail, and friendly attitude made every meal enjoyable. Thank you to the entire team for such a pleasant and comfortable stay. I truly look forward to visiting again.