ヘルナン アスワン ホテル

清潔にはしているが、全体的に古びた印象。フロントスタッフは、居眠りしてるし、荷物を預けようとしたら、あっちとアゴで指示された。荷物を運んでくれた人は、親切だった。朝食は、それなりに良かった。

市街から離れたホテル、川に面した部屋でとても快適に過ごせました。

ホテルの従業員の態度が全て悪かった。他の5星ホテルと比べると差がありすぎる

プールもあって、ロビーも広々、リゾートな感じ。 町の中心から少し離れるけれど、その分、静かで良いと思います。

ナイル川沿いのコテージにグレードアップしてもらいました。お部屋もきれいで、夜はナイルを眺めながらベランダでくつろぐことが出来ました。 最高の気分を満喫出来ました。 アブシンベルへのツアーも事前にお願いしてツアー会社を斡旋してもらえ、またモーニングボックスも用意してくれて、とても親切でした。 価格にも満足です。 欲を言えば、バスタブが欲しかったです。 あとスークなどの繁華街は歩いて５分程度離れています。その分とても静かですが！

La persona en recepción fue muy amable, nos hizo un supuesto “upgrade” del cuarto y llegamos a dejar maletas y nos salimos. Para la tarde noche que regresamos nos dimos cuenta que no estaba muy limpio. El piso se notaba que no lo habían limpiado en días, el baño descuidado y viejo. Estábamos cansados así que nos dormimos así. El hotel en general está descuidado, le falta mantenimiento y no se ve en la vida real como en las fotos que están publicadas. Aunque la ubicación y la vista es buena.

Great staff

Great location on the Nile , excellent choice

This appears to be the major hotel in Aswan. It was good value for the price. Our suite facing the Nile also offered a nice view of the swimming pool down below. We had a pre-view of the Jaz cruise ship we were about to take from the hotel balcony. We ordered in-room dining which was decent.

Quiet

The staff were extremely helpful we had a problem with our wi-fi connection in our room which was sorted by staff straight away. Couldn't ask for better service. We were looked after very well. Our room was excellent. Thank you Tolip Hotel.

The hotel was absolutely wonderful with no complaints at all. Every staff member was warm, welcoming, and always ready to help with a smile. The food was delicious, and on one occasion when I had a tour at 5 am, they kindly prepared a lovely breakfast basket for me to take along. I truly appreciated the thoughtful touches throughout my stay.

Friendly staff, beautiful Nile and Pool view. Liked the fact the restaurant is open 24/7.

Best location in Aswan. We have stayed here several times before. Top of the town and on the Nile. Quiet and tranquil. Upgraded to a Junior Suite. Great view and spacious. Management also allowed my cousin (who mistakenly booked the wrong hotel) to use the poolside with us after his trips. So, thank you. Unfortunately, some services could be better. I had to clean the balcony chairs from a layer of dust before use. No pool attendant or towels until after 10 am, and pool snacks always arrive cold. However, the guest relations managers (Monika and Sarah) were superb with us, and the General Manager Mr. Mohamed Ragab was an excellent host. I am confident that these small issues will be resolved to make our next stay even better. God willing, see you soon. Thank you.

Very nice

The hotel was cleaned with a beautiful view to the Nile River. Staff were amazing and good breakfast.

Great place . Staff very good . Got an upgrade to junior suites. Mohammed”Jimmy” from the front desk was very helpful and made sure everything is taken care of.

Really old hotel that hasn’t evolved. Checkin staff are not helpful & act as if they’re doing you a favor by doing their job. Rooms are gross & desperate need of a good clean. Bathrooms have mouldy grout & stains toilets. Restaurant staff are attentive, incredibly polite & the only redeeming factor. I used the “spa” for a massage & it was likely the worst massage I’ve ever received. The masseuse is clearly untrained, likely never given anyone a massage before & so incredibly disorganized. Definitely do NOT recommend the spa.

So far from the center

There were significant issues with the room. Toilet had to be fixed twice in our less than 48 hour visit. WiFi didn’t reach the room and the hotel was unable to address the issue. Breakfast was fine. I would recommend against this property - it is hostel quality at luxury prices. This is barely a 3 star hotel.