ロイヤル デカメロン サリニータス - オールインクルーシブ

Fist the check in process was poor. I felt like I was in a heard of cattle When we finally spoke with someone and told them my grandson would be joining us she said we could not check in until we had a written permission from his father along with a copy of my grandson‘s passport. I told her I had the passport she could copy it she said no it had to come with a letter later. She said she just needs a copy of my son‘s passport with the letter she wasn’t gonna let us check in until I told her my grandson was out with us right now and will be in two days so can we check in without him right now she let us finally check in Very very frustrating then we wanted to make reservations for the special restaurants and found out you had to stand in line every morning to make a reservation for a special restaurant. You couldn’t make all of your reservations at one time that is ridiculous. The food at the restaurant was poor. The food special restaurants was very disappointing. They had four special restaurants. One was closed down the steakhouse she had a choice between a steak unknown type or a Young steak unknown type. That’s for the only steaks available. The grounds are beautiful, but the procedures rules and food are horrible. I would not recommend anyone to stay at this facility.

I enjoyed the location and the tours offered were amazing. My only issue was the fact that I didn’t speak Spanish (my fault not anyone else’s) but when I used translate voice I found some of the staff speaking about me in not the nicest ways

Check in and check out process was terriblw, the staff waa rude. No timea werw given to us for dining reaevations and misaed opportunities to reserve dinner. The fact that we had to reserve our food times was just terrible also.

No me gusto el tiempo que hay que esperar para el ingreso hay que esperar en el vehiculo bajo el sol,recuerdo años atras habia una sala de espera con atencion al cliente

Bonito lugar y limpio comida muy buena

The property is nice with several pools, but the downside was little to no WiFi in room and the all inclusive food was a miss for me. We were there for 2 nights and drinks were ok but food wise not so much. Same restaurant with same breakfast, lunch and dinner. Unable to reserve other restaurants on site maybe because they were closed.

Horrible staff phone n person wiffi not good Unable to swim never again I would book there ..

I was not at all satisfied with this stay. 3 of the 5 restaurants were closed. The unlimited alcoholic drinks were draft, not bottled or canned. The digital TV had no cable access, only 5 national TV channels. The shaved ice station and sauna had been closed for 3 months, poor signal of Wifi in rooms. And finally, once you are there, they tell you that if you are not satisfied with the drink, you can bring in your own drink, a mention that they don't do here.

Muy buena

My family and I have visited this place for the third time, the first time everything was very good, the second time was last year and the service, the food, the customer service, the amenities and the facilities were already starting to change, but last month we returned we had the worst experience they can imagine, they don't care at all the customer service is horrible, the food of very poor quality, the dirty facilities and the dirty rooms, I do not recommend anyone who risks having a bad vacation in that place..

After coming here for a second time and giving the place a second chance, I find that the one area they need to improve is the bedroom and bathroom. When you shower, water comes out of the tub into the bathroom floor, because it’s only covered by a piece of glass. They should protect it by adding full glass door or at least add a curtain to avoid from water splashing the bathroom floor, which becomes dirty, wet and unsafe. So, you get use your towels to keep it clean and help with the splashed water. And, than you end up drying yourself with your hands. Other than that the place is great. I would give them an Excellent review if they would take care of that major issue.

Out side area nice rooms need big update beds are old pillows horrible all inclusive food worst than school cafeteria no drinks by pool for kids no snack very disappointed but pool very nice

Muy buena la verdad, todo agradable, Ambiente de lo mejor

Enjoyed our time there! Would come again

Amazing vibe, beautiful pools, lovely staff, clean rooms

The all inclusive,is amazing. The security,cleanes and personal.

The property it was good. The food needs improvement and also the check in. Stuff was good

I will not stay here again. The hotel is fine and fairly clean the food situation is awful. If you want to eat anywhere other than the buffet you have to be in line everyday at 6 am to get a reservation. The buffet is not great and drinks are very watered down. The salt water "pool" is probably the best thing about this hotel.

Disappointing Stay — Not What You’d Expect from a Resort This place is outdated and poorly maintained. From the moment we arrived, we noticed flies everywhere — even right in front of the room doors, which was extremely off-putting. The room itself was uncomfortable, with an AC unit that barely worked despite the intense heat. There was no fan in the common areas, making it hard to relax or enjoy any part of the property. The front desk staff provided one of the worst experiences I’ve had. For a resort that welcomes international guests, it’s unacceptable that no one spoke English. Every simple request required paging the one supervisor who could help, and that person would take at least 20 minutes to appear. Most communication had to be done through Google Translate, which made even basic interactions exhausting. I would not recommend this resort unless major upgrades and staff training are made a priority.

Absolutely Beautiful & amazing guest services