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First room looked great, but it was very cold (evening, late December) I moved to another room which was warm, but much older fittings, carpet was very grubby and a smell purveyed (drains smell that I think came from the shower drain - guessing there's no trap so sewage pipe air is just wafting up.

Lovely large family suite with 2 rooms! Also welcomed our well behaved dog. Only issue was that our door didn’t lock from the inside. Overall really pleased with our room and the hotel itself.

This place needs serious work. The guy on reception was probably the only positive, nice and helpful. Charging for private parking per day, the fact it was an illegal migrant hotel and the rooms are very much still set up like they’re catering for several men per room. The CEO has clearly sold his values for some income and the hotel has suffered massively as a result. Damp, neglected, a skeleton crew of one person running everything from front desk to the bar. Nobody around to check out as they’re off cleaning the rooms. Everything dated and in need of investment and refurbishing. Avoid. I do hope the staff (I think his name was Rob) finds a better place more suited to his level of customer service excellence. Seriously, for the money it’s not worth it.

Very helpful and friendly staff Room was excellent especially for the price.

Exactly friendly service and good rooms

The room and facilities were spotless and the staff were courteous and very helpful.

Lovely welcome by staff and the room was clean

The was Average but the quality could be better, sadly the red/brown sauce was absolutely disgusting, please just spend a couple of pennies on some decent ones.

Really Comfy Bed Breakfast Was Really Good Staff Very Friendly & Efficient Only Down Side Wallpaper Peeling But With All The Other Things

Lovely hotel in a great location, room was spotless and bed very comfy. We will be back :)

Amazing as always great staff clean room great amenities comfortable stay

Torquay is lovely even in December and the hotel brilliant as 10 min walk along prom or through park to the Station and 3 mins walk to beach. Room spotless, one of the cleanest I have stayed in, and very comfy bed and recently refurbed very tastefully. A proper hotel with bar restaurant and pool and the feeling of space. Brekky good hot and cold options and warm plates ! Only thing i'd improve would be pots of tea and proper coffee not an urn but thats just being picky . 99% happy which is a rare for me . Brilliant

amazing

Friendly staff, fabulous room & a lovely warm pool & jacuzzi

For the price the room was fantastic, clean warm and cosy.

Amazing stay. Would stay again thank you

Room was fantastic. Very quiet. Bed super comfortable. Great price.

The room was spotless modern and had all the space and amenities needed for a wonderful stay

Comfy bed and pool area was nice