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Nice hotel, friendly staff, good food.

good value

Great staff, lovely pub and hotel, I can high recommend staying there. Will definitely go back when I'm next in the area.

Good room and good parking

Best stay I have had with work for a while, great room, good food and great service. Thank you!

One night business stop over but wish it was for longer! Excellent value for money - good food, friendly and attentive staff. Great choices and variety for breakfast. Would definitely stay again.

Lovely room in a historic building. Service was wonderful. Free parking available around the back of the building. Nice restaurant.

Really friendly staff at check-in (the on-site manager). Simple but comfortable room in a quiet area.

Continental breakfast not good. Pastries less croissants arrived 45 minutes late. Tea made with lukewarm water. Coffee out without a warm plate. Shower difficult to adjust as fitted too close to the wall. Stairs difficult in places. Used this hotel previously several times before without problem. What's gone wrong?

Nice quiet location. Service at breakfast was abysmal .waited 50 mins to be fed. 4 other tables had similar experience

Very good hotel with plenty of parking. No aircon unfortunately and we stayed during the very hot weather which made the room very very warm. But there was a fan provided which helped.

Great staff great bar

We were blown away by the charm and character of the hotel which is in the beautiful Kenilworth “ Old Town “.our room was comfortable and well equipped , tea , coffe , biscuits and a vice little bar of chocolate . Ample parking and a great choice of food . The restaurant is atmospheric and well laid out . Friendly , helpful staff who were personable and efficient .

I'd accidentally booked the wrong date, and within minutes of booking and realising, I contacted hotels.com to amend the booking to the following day. Hotels.com kept me fully informed and tried their best to change the date, or get a partial refund for this this but they reported that the property manager refused move the date without losing my original booking costs and rebooking and paying again. Should I have paid for the booking again, or taken my regular business elsewhere? Certainly the latter. Staying here on a number of occasions in the past, I've found the service great, the food is good (albeit very pub-chain quality) and rooms comfortable - but this recent experience has certainly left a sour taste and I won't be returning. There are dozens of other hotels around Kenilworth and Warwick that I've found are much more accommodating with regular travellers.

Lovely hotel with friendly staff. The only two negatives are that the car park has limited parking and the spaces are quite tight - just be aware if you have a larger vehicle. The staff were great and the location is lovely.

Hotel and rooms very nice clean and comfortable. Had no remote for tv but was quickly sorted. Food nice but service not the best it came cold then took nearly 45 mins to come back and it wasn’t even busy.

We really enjoyed our stay. Room was wonderful as was the food in the pub nextdoor. Breakfast was also great! Would definitely stay again.

HORRIFIC STAY! Lovely area, pub nice, basic family room but as expected for price, clean and comfortable. Unfortunately the hotel thought it was OK to put a family with a young son in a room directly next door to the neighbouring pubs HUGE beer garden!!! On a Friday night!! A full beer garden of people literally shouting and screaming directly outside our window until nearly 12pm!!! We couldn’t believe it!!! Disgraceful and entirely unacceptable. Nightmare with a child, took so long to settle him. Fuming and disappointed. Expecting some sort of compensation upon complaint. Do not stay in room 1!!

Checked in and went up to the room which hadn’t been cleaned…back to reception where we were left waiting awkwardly while they worked out if there was another room to put us in

Location was fine and easy to find. Onsite parking was limited, but luckily there’s a public parking area just 5–10 minutes’ walk away. The room was comfortable and the restaurant was nice, making it an overall pleasant stay.