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Wonderful stay! Came for a long weekend with two small children. The room with an annex was perfect, everyone was very understanding of the kids needs. Perfect location - really felt magical to see the horses outside every time you step out of the property. Going to the “beach” just A few steps away was so perfect for my kids! Cons: the carpet in our room needed replacing and was badly fraying by the baseboards. The pool area needs a good updating but would be a beautiful space once renovated (which is in progress). Family rooms would really benefit from a mini-fridge.

Beautiful setting, friendly staff, great restaurant.

Lovely stay. Nice ambiance. Busy due to Easter weekend with lots of lovely dogs however service was brilliant with very friendly staff. Food delicious. Room was adequate but not a great view - a wall so that was a shame - I wonder how rooms are allocated? Bathroom was fine but very small. Thank you for a lovely stay.

Our room was clean and comfortable, only issues were lack of power points near the bed (for charging phones, using laptops, etc),bed side lamps would be more convenient for comfortable lighting, and also the bed seemed to be only standard size double when most these days are king size. However I must thank the staff for their help and consideration as I became quite ill overnight on our stay, they were very patient while my wife looked after me and organised our room for another night.

Great venue and location, just love the Lodge!

Quite disappointed by this stay. The position of th hotel is lovely but the hotel itself has many issues. Extraction fan going 24 hours. Spoke to reception on 4 occasions but it was turned off over night only once. I gave up in the end as I was getting no support from staff. Superior room was poor. Bathroom not very clean Products in bathroom had no branding and looked cheap in brown containers. No idea what it was. Pillows hard No fridge No safe For the price I would expect better Only one menu although advertising 2 restaurants. Some staff good some a little disinterested. 3 billing errors in 3 transactions

The customer service was excellent. All the staff had an eye for detail. The hotel is top class. The food was good quality. Be returning soon.

With the new Forest ponies on the doorstep and a stream to paddle in - it’s a great location and super friendly staff too

We loved our stay and look forward to coming back!

I recently stayed at Balmer Lawn Hotel, expecting a relaxing and family-friendly experience, but unfortunately, it fell short. The bedroom and bathroom felt quite tired and in need of an update—not what I’d expect from a four-star hotel. Despite being advertised as a family-friendly hotel, the pool was closed to children for most of the day. It seems they are trying to cater to both families and adults seeking a spa retreat, but in reality, they can’t have it both ways without disappointing one group. Another frustrating aspect was the extra charge for coffee at breakfast—£4 per cup! I’ve never encountered that at any other hotel, and for the price of the stay, it felt excessive. The hotel keeps mentioning plans to upgrade the spa and pool, but I paid for the experience as it is now, not for what it might be in the future. Given the cost of our stay, I expected much better. Having said that, the location was perfect and staff were friendly. Overall, I wouldn’t stay here again or recommend it. It’s overpriced, poorly balanced between being a family hotel and a spa retreat, and simply not worth the money.

Very nice stay, very relaxing and food was incredible

Spa needs a bit of an update and deep clean. Staff great

The restaurant was excellent all the staff were nicely dress and very efficient, pricing was reasonable for this star hotel. Our room was lovely and clean with excellent bedding and towels. The spa is well worth a visit one of the best we have tried in recent months and the staff 1st class. Plenty of car parking but the reception forgot to make a note of my registration apart from that highly recommended. R Bristol

The weekend was all about the spa, and when we arrived the spa was having refurbish so there was noisy drilling going on and treatments had to be moved to a bedroom in some circumstances. The spa is really tired and the toilets and showers weren't working. All of this was communicated by signage at the venue but nothing was mentioned on booking. I rang up to ask about spa use and it wasn't mentioned then either. As I was booking specifically for a relaxing spa weekend, I would have chosen somewhere else had I know they had renovation work ongoing until April. The food was lovely and the staff were great. The superior room was nice, but superior isn't nescafe sachets and uht milk unfortunately.

I would recommend this place. Great location. Very easy to get to places nearby by bike or walking. Very friendly staff. Amazing kids room with varieties of games for all ages.

Excellent friendly service and atmosphere. Would definitely visit again

Quiet, peaceful hotel, friendly staff, excellent food

We had noisy neighbours upstairs from room 38, apart from that it was wonderful

Room could have been cleaner. Some other guests were very loud which spoiled our meal

We really enjoyed our stay. Very comfortable and relaxed atmosphere