バートンホールホテル＆スパ

We frequently visit family in Kettering and were hoping Barton Hall would become our regular "go-to" hotel. Unfortunately, despite the lovely setting, several service and cleanliness issues made this a disappointing stay. The Positives: - The Property: The hotel itself is a stunning building. Our rooms were spacious, and the bathroom in the Superior room was particularly impressive. - Dining: Dinner in the restaurant was lovely; the food was high quality and the atmosphere was very pleasant. - Staff: Most staff members we encountered were polite and pleasant. The Issues: - Cleanliness: Upon arrival, we found black hairs on the bedding and towels in one of our rooms). Though we reported this and asked for the bed to be remade, we returned to find the same soiled pillow simply placed back on the bed. - Housekeeping: On our final day, neither of our rooms had been serviced. When I queried this at checkout I was told beds aren't made daily. For a 4-star hotel, this lack of basic daily service is unexpected. - Noise: As it was Christmas, there were loud parties on Friday and Saturday. We weren’t warned about this at check-in. Guests were shouting in the hallways until 1:30 AM, and the walls offered little soundproofing. When I asked for earplugs the next morning, none were available. Overall, while the building is grand, the attention to detail and service standards do not currently match the price point. We left feeling that this was not the 4-star experience we paid for.

Everything was great, we thoroughly enjoyed our stay.. will certainly be back! Thankyou

The room was very cold and the duvet very thin. I also had to carry my case up to the top floor. Good job I am a fit 79 year old.

Good

We arrived on Friday night for a relaxing weekend as a treat for my partner's birthday. Had a lovely meal in the restaurant and although there was a Xmas party and a bit noisy, it soon subsided when the party went to their venue room. However, that night our sleep was constantly interupted by people chatting and shouting loudly outside our room until the early hours of the morning. To top it off, our room was right in front of a carpark where staff started arriving at 5am. We had some treatments booked on the Saturday so we stayed all day. There was a wedding party, again, noisy in the bar. Realising we would get another night of interupted sleep, we asked if we could change rooms. The hotel was fully booked. We then asked if we could have a refund for our room explaining that we really needed to sleep that night. We were told no, email the hotel. I also asked if we could get some money recharged for room services, again told no by duty manager. We had to cut short our visit and return home and I did email the hotel. No resolution as yet, was told it's busy because of Xmas. If you want a good night's sleep, don't stay here!

Lovely, clean, modern room. Great spa and very friendly staff. Would definitely stay again.

Clean and comfortable room with nice extra of large bath and shower.

Excellent food and service in the restaurant ! Room was also very nice as always

Beautiful, elegant room. Great heating/ air conditioner. Spacious and luxurious bathroom. Wonderful Christmas decorations and atmosphere in the public areas. Beautiful gardens and grounds and all the staff were friendly and helpful.

Beautifully decorated room with a very comfortable bed. All members of staff were friendly and helpful. A lovely place and an amazing outdoor spa.

Dirty carpets, windows sticking, bedroom to hot , hole in carpet

Really quick and pleasant check in, lobby was lovely with open fire and friendly staff. Room was incredible with wood beams yet modern feel and amenities. Bed comfortable with premium bedding and pillows, room had everything you needed. Spoilt for choice in the bathroom with an amazing bath and double shower with incredible water pressure. I stay away alot but this place out performs massively and for the price point I would have paid double what what they gave me. Can't wait to return again and will use the spa facilities hopefully

Underwhelming reception area, tired hotel and not very soundproof in the rooms! Appreciate old hotel but to have a bed near the door when you can hear everything didn’t bode for a good nights sleep!! However, staff very friendly and helpful and food in the restaurant was good.

Very clean, tidy, food was great although on the expensive side.

Bed hard

We have nothing negative to say. The only thing that i struggled with the stairs. We would stay again even with the stairs. Room was clean and the staff were awesome.

All good. Parents very happy with superior room and great bathroom. Very nice food in restaurant

Very friendly staff at breakfast

Lovely stay made to feel very welcome. Was a shame the hairdryer was on a different wall too far away to the mirror. You couldn’t see to dry your hair!

Nice lication, rooms clean but small and dark. Over looking the outside jacuzzi which was very noisy with people able to look into our room. Food menu poor meals not very good. Children riding electric scooters through lounge and bar area. Whilst residents were trying yo relax.