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The staff was very helpful and the stay was very comfortable. Ms. Natalie. she was so kind To us and made us feel special. Thanks to her her kindness we left with a good impression of this hotel.

Very friendly staff. Excellent breakfast, well equipped and clean room.

Better than expected for a 3 star hotel. Friendly helpful staff, a good breakfast with plenty of choice and an excellent meal in the bar. The outside seating area was very pleasant and there was plenty of parking. If I was to nitpick the coffee in the bar was disappointing. Overall an enjoyable experience.

Room was very tired and dirty

The upstairs room in the gable was so cute, really enjoyed our stay

La fenetre de la chambre donne directement sur le hall d'entrée... étrange quand même... rentabilité des metre carrés... le fric et encore le fric...

The hotel is definitely in need of a refurbishment. The rooms are extremely dated and feel very old, however our room at least felt clean.The restaurant areas are not bad, but reception and hallways also need an update. The lack of air conditioning made the room feel very warm and stale.

Food was very poor, undercooked calamari and the Ribeye steak was the worse quality I’ve ever had, considering the Marco prices , was very disappointing, Room has no aircon and very hot with no air as windows have chain locks on them , so you can only open them a couple of inches , don’t stay here on a warm day

The place is old, need a major make over

All good, thank you.

Great

Even though we stayed at the hotel for one night, the bed was very small for two people. We only just fit. The room had no air conditioning whatsoever and the windows would only open so far. It was very dirty and very hot as well. We dined at the hotel as well and the food was subpar for the money that you pay for it. The Staff were rude, and the hotel was dirty as a whole as well. It was very easy to find and get to. The area around the hotel was lovely. We had a lovely weekend as whole but the hotel needs some serious TLC and the food either needs to be cheaper for what you pay or the standard needs to get better. My partner had their Ragu and it was bland and tasteless and I had their burger and I genuinely thought that went to McDonalds to get it! This hotel needs to be looked at ASAP by Best Western!

Ideally located to transport routes, service from staff was excellent, just looking a bit tired. However, was perfect for what I needed and would stay here again.

Shortage of staff. Outrageous charge for breakfast and uncomfortable bed

The hotel was clean and tidy the rooms were very nice.The food in the marco Pierre restaurant was really nice the staff were very helpful with lovely food ar a reasonable price.The food at breakfast is good quality and very tasty.If your looking for a hotel in the area this would be a great choice.I would definitely stay there again.

No complaints from me. The hotel is good value and the breakfast was really nice. Can't comment on the evening menu as we ate elsewhere.

The hotel was fine - the bed was a bit too hard and also too low for our liking. The Marco’s restaurant was a complete let down - but I’ve done a separate review for that! We booked the hotel with 24 hour room service - this was not available after 8:45pm - we also booked the hotel with daily housekeeping - this did not happen - our bed was unmade and we had to phone reception for fresh towels and extra refreshments - all very disappointing given that we paid extra for the executive room and expected to get what we paid for - the room was as described however the door was very stiff and had to be forcibly pushed to open & forcibly banged to shut - the bathroom & shower were very good - the staff were friendly and helpful. The breakfast was ok but very basic with not a huge choice - because the hotel was quiet I think the hot food was standing for too long as they didn’t think there was a need to keep replenishing it, however it was quite dried up. As they had already set & reserved tables for dinner, the breakfast tables available were a bit too close and twice I had to get up in the middle of my meal to let someone get past our table.

The welcome at reception was good and we were able to book a table at the restaurant. We were told that the room would only be serviced if we asked specifically. We preceded to our room which had a kingsize comfortable bed, hanging space, ensuite etc. Very nice. The shower had both pressure AND temperature, which not all places have. We then realised that despite booking a five night stay, they only provided us with four tea bags and two rolls of toilet paper. Over our stay it became a bit of a joke as reception would only allow us one roll at a time so we had to return regularly for supplies. The restaurant was OK, but on one night had a limited menu and the quality wasn't great. It was much better when the full menu was on offer. So in summary, a nice place to stay and our room was very good, a few tweaks and the whole stay would have been smoother. We would visit again because of the room quality, polite and conscience staff and location.

Hotel was in a good position - easy to find. The receptionist was extremely helpful, and check in and out simple. The room was a good size, with comfortable beds. There is no housekeeping but you could request additional tea/coffee etc if needed. Lots of car parking spaces.

Hotel rooms have seen better days. Room clean but long overdue a refurb. Mattress was old and needed replacement - very soft and could feel the springs. Water system needs looking at as air bubbled through sink waste trap when other rooms used bathrooms.