ボトリー グランジ ホテル & スパ

Perfect

Check in was smooth and professional. We appreciate the help from the front desk staff and the restaurant staff.

Room and spa facilities were excellent. Food in the restaurant was very good although the service left a lot to be desired. Bar staff didn’t know what brandy was when asked. All other staff competent and very helpful.

I did not like: 1. My repeated telephone calls and messages from 10.00 am were ignored until 6.30 pm 2. There was no hot food and it took one and a half hours to produce a cold salad. 3. The room was dirty. 4. There was no hot water in the morning. The staff admitted that they knew about this but took no steps to advise guests. 5. Several days later I am still awaiting a receipt for money I should never have been asked to pay. There was no value for the £181 paid. I will never recommend this hotel.

Very historically themed

Beautiful hotel and enormous room.

Very good stay. Good parking. Very good breakfast.

We like botleigh grange we stayed after our Mayflower Theatre trip it is very relaxed atmosphere we like the art deco design the spa pool lovely temperature and the jacuzzi will be back in december

We stopped at Botleigh Grange as we were going to a game at the Utilita Bowl the next day. The building looked very impressive on arrival, and the staff were very friendly. The room was nice but everything seemed a little tired, like things were due an update/upgrade. However, we had no complaints and would consider it again if we were in the area.

Good and bad, overall we wouldn’t go back. Good: Pool & Spa, food, large room, clean and tidy Bad: Room hot & stuffy, no air con, staff unattentive, menu choices were limited Needs a good refurbishment and modernising.

Absolutely loved our two night stay. Hotel staff friendly, helpful and nothing too much trouble. Bedding, bathrooms and towels spotless, spa facilities fab. Will 100% come again.

Great place to stay

The location is ideal for visiting our 3 sons in the area, the room was clean and comfortable. The pool and spa area was disappointing as the changing room is in need of some maintenance and the steam room and sauna were not operational, which was disappointing. Overall though we had a very pleasant stay.

Hotel was dated and very basic. The rooms were small and the walls were thin. Was expecting more for the price paid.

The food was delicious. The room was small but clean and comfortable. The Spa was very relaxing - needs a bit of updating but had a great time.

The room was spotless, big comfortable bed. The meal service was slow and needing to ask serveral tones to pay. Food was ok pork meal only 3 very thin carrot and 3 runner beans. Breakfast was missing lots of choice ie i fkavour jam, tea machine broke (later fixed) sparce butter no margarine. Cold beans, limited pastries only 1 choice. Breakfast really not up to scratch.

I last visited the BG some 20 years ago- i'm sorry to say- it's not changed and that's unfortunate. It's such a beautiful building and grounds- but needs serious TLC in the bedrooms- as this is where it fails miserably. Dirty toilet- it was though it hadnt been cleaned out and need bleach to clear the stains. It got worse as you lifted the seat- a grime i cannot explain- but it was rank. Worse still- the walls are paper thin- so you can hear conversations - however- our experience was this conversation was at 3am and had to moved. We didnt experience the spa or breakfast- but we'd seen enough and was glad to check out. I'm a seasoned traveller- work and pleasure- and i would go as far to say that this is in my top 5 of worst hotels i've been to. That said- it has so much potential to be an incredible hotel- such a shame.

Staff where very friendly and pleasant, especially reception and dining room staff, breakfast staff particularly welcoming. Very disappointed with evening meal service, waited a while for food to arrive, soup was luke warm. The food we ordered as one of the meals was not correct, can’t remember what it was but it definitely was not sea bass which came with its head on , very off putting for someone who detests fish. No initial apology off our waiter however another waiter did express his sincere apology for the mistake. The wrong dish then provoked a further delay. All in all we were sat in the dining room for over 2 1/2 hours from start to finish. There were only approximately 10 other customers in there so really unsure what the delay was . Hotel approach is lovely and we would stay here again however there are some areas which require some TLC. Used the pool facilities which was lovely although the changing areas are definitely in need of some TLC

Staff very friendly. Room was compact

Great place to stay , very friendly place , good food