キャプティベーティング 3-ベッド ハウス イン ニューキャッスル アポン タイン

Water was leaking in two of the three rooms from the ceiling onto the beds and along the walls of the rooms. We were able to use only one of the three rooms. Our host informed us of the problem per e-mail at about 7PM but we were unaware of that message as we were driving. Upon late arrival at about 11:00PM we were informed of a leak in one of the rooms but soon discovered that water was dripping onto the bed in the second bedroom. The host agreed to get us into another stay facility but by then we were exhausted, without confidence about the condition of the suggested facility and decided to spend the night. We, a party of three, slept on a couch in the living room and in the only room without leaking water problems. This room had a bed and a cot. I feel very inconvenienced and would like to request a refund or partial refund of my payment.