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Staff very helpful and always pleasant.

Late check in at 5pm means you don't have any time there. You could hear the water in the pipes so the room was noisy. No A/C so the room was hot. The hotel needs a serious revamp. Terrible value for money.

Location was nice , the areas were a bit tired…unfortunately the spa area was a bit disappointing as the sauna kept breaking down, it needed more attention from the staff in spa and pool area… the standard room I had was clean but again need attention in maintenance the windows were dirty and broken not a very nice to see …the property needs painting..,, and they definitely need to step up with the cleaning in pool and spa areas… I enjoyed my stay ..,, but won’t be rushing back .

X

Absolutely serene and wonderfully zen surroundings. Staff was almost never helpful - or even attempting to be; incredible behaviour. Wish I could give a better review but they were really set on being obnoxiously unhelpful bordering on rude. To work a customer facing role and being this unprofessional almost blew my mind.

Lovely stay, great spa experience

very well presented property , enjoyed our night stay

Staff were very helpful. Room was clean and the bed was very comfortable.

Unfortunately, our stay was extremely disappointing and did not represent the standard we expected for the price paid. The issues we experienced included: 1. Broken windows in our room. 2. Two single mattresses pushed together, leaving an uncomfortable gap in the middle which made it very difficult to sleep. 3. A dirty and stained sofa in the room. 4. Constant banging and noise from the room above throughout the night, resulting in little to no sleep. 5. The inability to order a traditional English breakfast, as only chicken sausages and turkey bacon were available this hotel done not do a full English 6. Insufficient milk provided in the room, meaning we could not even make a full cup of coffee. 7. An additional charge for steak on the advertised three-course meal. And you can not buy separate meals 8. Overall, the hotel was significantly overpriced for the quality and service received. Taken together, these issues seriously affected our enjoyment of the stay and fell well below what would reasonably be expected from a hotel charging these rates.

The room was poor, booked a nicer room… and paid a lot more for it. Was given a terrible room with bathroom door not working plus clearly not the room I paid for. We emailed to expressed our disappointment. Was given excuses. Will not return. Would not recommend going. Andrew

Found the check in 5pm) and check out time (10am) gave not much time if on a B&b package...would have loved to use other amenities but no time... Outdoor pool was a little too hot and needed to be skimmed of bugs and plants... Food was faultless.....Lovely Staff were helpful... Lack of computer .linking up with other depts....as had booked a table in restaurant but when arrived they didnt know....room was clean ...a little warm but not unbearable....Beautiful setting...more sunbeds needed as couldnt find any spares to lay on....

We weren’t allowed in until 5pm the coffee shop had workman in the room next door. Spa facilities weren’t all working. Everyone was complaining in the restaurant for the evening. Next day we were told we could only use the spa @£70 per person for the morning so no morning swim. Hotel needs updating. Really disappointed.

Misleading check in time. Arrived three hours early to be told we could either sit in the coffee bar for the remaining time or pay £140 to have a glorified swim. The room was dated and in poor repair with paint peeling in places and lights taped up. The inclusive breakfast was delicious however, in the 40 minutes we were there the cooked breakfast was not offered and things we not topped up unless asked. Could be absolutely wonderful if it was handled by staff with better customer service.

Clean room but too busy for a private getaway

Everything was brilliant

We paid over £1000 for a two night stay. The room was very very tired and felt grubby and dated. The room was worse than a budget hotel room. Despite the £500 a night price you have to pay extra to have a cooked breakfast and the self serve breakfast on offer is very poor. No table service and only coffee on offer is weak watery coffee via a thermos flask. Not actually sure how they can justify the room price. Bathroom in particular was very dated and grubby - shower is operated via attempting to run the cold and hot tap at the same time ( ! ) Shower curtain grubby and shower rail rusty ( like the bath taps ) Reception is always empty and unable to speak to anyone about the shocking standard of the room Will not be staying again and emailing requesting a part refund…

The spa was lovely—slightly busy at times, but still a relaxing space with friendly staff throughout. One standout was the lady hosting breakfast, who was genuinely fantastic. She brought such warmth and energy to the room, greeting every guest with a cheerful hello and goodbye. Her attentiveness and positivity made a real difference to the start of each day and was easily one of the highlights of our stay. There were a couple of small details around cleanliness that could use attention. In the breakfast area, the artwork frames on the right-hand side had a noticeable build-up of dust. Similarly, in the café, the lights hanging from the windowed back wall had cobwebs on the right side. These didn’t affect our overall experience, but they were worth noting. The main issue during our stay was the lack of hot water in our room, both in the evening and the following morning. We were told there had been a boiler issue and that it had been resolved by morning, with instructions to run the tap. Unfortunately, this didn’t work. It was particularly inconvenient as we were trying to get ready for dinner, and given the cost of the stay, it was a disappointing part of the experience. While we understand that technical issues can happen and may be outside the hotel’s control, what matters most is how those situations are handled. In this case, the response from reception felt indifferent and lacked empathy. We would have appreciated some form of gesture or acknowledgment to reflect the

Raymond deal Cruz was the most unhelpful and unsupportive front of house manager that I have ever had the displeasure of meeting The hotel is dated understaffed and rude Never coming back and await my refund asap

I liked the calm environment and the kind welcoming when checking in. I like the softness of the bedding and for a single the bed was surprisingly comfy. However, one the beds was very noisy in room 309. I didn't like how I messaged before arriving about the request of the room being a twin and when we arrived and noticed it wasn't we asked nicely for our bedroom to be made into a twin and it took them over 2hrs to do so... Therefore We had to wait to get into bed, and we were tired and this was around 9.20, we checked in and mentioned about our room at 645pm. Also I didn't like how I had to clean the fan and remove an inch thick of dust just to be able to use it. Unfortunately I made a mess and left dust all over the floor, sorry. Once i noticed the mess I went to the bathroom to continue cleaning it over the sink. I didn't like that when the shower was turnt on it would spray water out over the top the curtains because of connection on the shower head. Soaking everything near the bin, toilet and as far as the sink. Was slightly amusing to turn on the shower and get sprayed in the head... Especially when I didn't tell my guest.

The place was filthy. The breakfast woeful although the flies and wasps enjoyed it. The room couldn’t hold a candle to a premier inn and no air conditioning. Just not good enough