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Enjoyed our stay, we will definitely return

Beautiful old hotel & well maintained. The staff was very helpful- front desk excellent , restaurant excellent, pub excellent. The location is fantastic and a quick walk to some great restaurants and the Turkish baths. We also walked to the city park and to Harlow car Gardens from the hotel.

We did feel that we were at the back of beyond with our room. A long way to walk to. But it was a good standard for the money we paid. But we do like the hotel and breakfast was lovely.

What a charming hotel. Full of character with a great team in a perfect location a few minutes walk to Harrogate centre. Definitely recommended.

Nice old fashioned hotel clean and warm in fact a little too warm in the morning when the heating came on but ok for an overnight stay

Happy with most of my stay except the old heating system that made a banging sound every 5 minutes when the heating was going off at night then again at 6 am disturbing my sleep. Being able to leave luggage on arrival and departure was excellent. The food in the restaurant was very good.

This hotel is beautiful inside and out, and takes you back to a much simpler time, while still being modern, to a point. The corridors (at least on the second floor) have multiple steps up and down, so no room on that floor can be reached by those less able to walk. Our room was roasting hot, because while the radiators were off, the heating system was on, and none of the pipes can be insulated as we could feel the heat coming through the trunking in the room. Our little dog was made to feel really welcome, the bar staff gave her fuss and treats, and there was a cute mat in the bathroom for her to eat on, with a water bowl. My main gripes: 1) for any dog waste the nearest bin is a 5min walk away in Crescent Gardens. I really think the hotel could add one if they're happy for dogs to stay. 2) The fire exit route map on our door was wrong, and needs to be updated as a corridor to a stairwell is now a room.

Great position for town

A really lovely, large traditional hotel. All the communal areas such as the bar and dining room are beautifully decorated with historical details. Room was spacious and comfortable. Good quality breakfast buffet was included. Staff attentive, professional yet friendly. An easy walk to shops and restaurants but tucked away up a quiet street on the edge of the town centre. Overall very impressed. Hope to return.

This is a yester-year classic hotel - sort of from the 1920- 30s when Agatha Christie stayed there. The best thing is the location, frontage and breakfast buffet in a large classical dining room. Don't have dinner in that dining room. The young women were sweet but need training and the food and wine was disappointing and overpriced. They should convert the library or library lounge into a small dining room. The bar was too large and cool to use. The entire place needs an update, like the White Hart and the Fat Badger. ... Nevertheless, a graet place to have a company away day or a small conference.

Great location lovely hotel.However the room I was given had no opening windows and for me for a 9 night stay was unbearable! (I have to have fresh air when I sleep!)But thank you to the delightful Peter , the porter could see I wasn’t happy and without me even aware had sorted another room for me 😊. I was so grateful. He was so helpful and incredibly kind.

we arrived about 8pm and was allocated a very small and noisy room - next to the hall fire doors which banged closed all evening/night and near the boiler which hummed very loudly all evening and during the night. there was only one chair in the room or no soap dispenser over the bath/shower so did not shower that night. the next morning we found the only soap dispenser empty. so we phoned reception and asked for some soap. this was at 7am and was told housekeeping did not start until 8.30 am. they had no soap in reception. so we asked to be moved to another room so we could have a shower. the receptionist at first said that there was no other room available - hotel was fully booked. she then rang back and said there had been a no show. so we had to pack up and move to the new room which was luckily on the same floor. the new room was lovely. it had 2 chairs! was much bigger than the one we had just left, separate shower and bath and full soap dispensers. we went down to breakfast to be ignored by the waitress - we had to ask for coffee. that was the last straw. so we decided to make a complaint. we spoke to housekeeping as them manager was not available. we told them we were very disappointed with our stay at the hotel. they were very supportive and said they would report back to the manager. we asked for the manager to phone us to discuss this matter. this was two weeks ago. no one has phoned us to discuss our complaint, hence this feedback. 4* stay?

the hotel was good in its way but although they allow dogs you are ostracized for having one.They dispatch you to the corner of the bar to eat and they promptly forget you are there. I thought the hotel was not particularly welcoming. The first night we were there, we ate dinner at the hotel ( corner of the bar again), the price of a burger and a small portion of meat was extremely high. The presentation of the menu itself not what you expect from a decent hotel. Two tatty A4 paper stapled together was not my idea of a good presentation. All these little details are what makes a hotel exceptional and the Old Swan was not.

On check in arrival we were asked to pay for our room again ( already paid online ) to which I doubted myself and actually approved the second payment but then doubled checked my booking. Our room was small & the bed was awful , I know this is an old building but there was around 3” of crossfall on our room and felt like we were in the funhouse at Blackpool. Breakfast was nice and that’s about it.

Rather past its sell by date, dated decor & furniture Breakfast very good & staff helpful enough

Old world elegance

My wife and I are 80 . Wife has a spinal injury so the ability to dine where we stay is vital. Booked dinner for 6-30 online at same time as online check in. Upon arrival was told dining was full. No thought given to informing us beforehand. Bad manners which means we will never return.

The historical building. The timeless quality. Helpful staff. Good breakfast. Comfortable bedroom. Look forward to coming back.

Good

Lovely location. Young staff in restaurant attentive and friendly. Good breakfast. Hotel itself very dated. Needs a complete upgrade. Noisy pipes. Cold bedroom. Price paid does not reflect this.