デルタ ホテルズ ダーラム ロイヤル カウンティ

City Centerから近く、マリオットのロゴが目立ち分かりやすい所にある。白い外観で爽やかな印象。ただエントランスが分かりにくく、駐車場を入った奥にあった。部屋はとても綺麗だった。バスタブが付いてないと思っていたが私の部屋にはあったので嬉しく入浴でとてもリラックスできた。またwifiも有料とネットにあったがfree-wifiは無料で利用できた。朝食はバイキングだが種類が少ないし野菜がないのがちょっと残念だった。総合して場所と清潔さはとても良い。

きゅささせす 座してか！

4泊しました。２日目に外出から戻ったら部屋が掃除されていませんでした。問い合わせたら、人手不足で2日おきにしか掃除をしないとのこと。ホテルコムには毎日清掃と約束されていたので、心外でした。 チェックインの時にも、そういう説明はありませんでした。こういう変更は、事前に、客に伝えるべきだと思います。(そのように文句を言ったら、４日目は清掃無しでなく清掃が入りました) ティッシュペーパーが切れても補充がなく、補充が無い理由に、マネージャーが再び「人手不足」「トラックの便の減少」をあげましたので不満足でした。 足りなければ日本ならマネジャー自らスーパーで買ってくると思います。あるいは人手不足でサービスが充分に出来ないのであれば、料金を割り引くべきです。 アメニティも清掃も部屋の料金の一部です。いろんな事情があるのなら、予約前に明らかにすべきです。 部屋そのものは広くて静かで清潔で、とても快適だったので、残念に思いました。

The Durham Royal County is very centrally located. The rooms are comfortable and well-appointed with lovely bathrooms. The staff were efficient and friendly. Good buffet breakfast although the coffee from a machine was not great. The reception area, bar and dining room, despite being in a historic building are corporate and bland. I would recommend for the location and the rooms.

I brought my girlfriend for a nights stay. Absolutely brilliant. We will certainly be coming back. Cheers Matthew and Donna

Excellent location for town centre, polite and friendly staff

Very convenient for a relaxed weekend wandering around the City centre visiting attractions and enjoying hospitality venues.

Excellent location and great value for money

Perfect spot in the centre of Durham

The hotel itself was clean, the staff were great and the bed was comfortable however our room was very dated, small and the bath was incredibly creaky. The quality of the breakfast was alright but it was Luke warm at best which let it down. Overall it was fine but you can get better at a lot cheaper rates.

Excellent stay,

Has the potential to be much more, parts are very tired and our room was quite noisy. On check in the young male receptionist was brilliant and went above and beyond, his female counterpart was, in complete contrast, surly and rude. Breakfast was disappointing.

Fast efficient check in with an upgrade to a suite!

The room and bathroom weren't the cleanest. Alot of hair on the floor. Grubby around the shampoo etc. Food was decent and service in restaurant was nice but it was really really slow. 90 minutes for 2 courses and only about 3 other tables in.

Expedia website was not upfront about the £11 per night parking charge. The hotel was a bit of a maze to get to room(lift, corridor, ramp, stairs, corridor). Typically soulless corporate hotel.

Noisy generator running at 3am for hours. Then hammering and drilling at 8am.

Great location and lovely big room. Awesome location walk easily to all attractions and restaurants

The perfect hotel! Room 229, more like an apartment than hotel room. All spotless, and extremely helpful staff. Breakfast was usual buffet style woth plenty of other options if needed. Local for everything that was needed myself as well.

From my first interaction, I sensed that guests who are non-white or speak English with an accent may not receive the same warmth as others. While the front desk staff greeted the white guests ahead of me with friendly conversation, the male clerk (Gavin) became noticeably less cordial when it was my turn. He also failed to mention that housekeeping services must be specifically requested. Because of this omission, my room was not cleaned the next day — which I initially accepted without complaint. However, on the following morning when I requested housekeeping from a female clerk, she raised her voice and asked, “Did you book the housekeeping service?” When I explained that no one had informed me of such a policy, she offered a short, formal apology, yet her manner remained distant. The most unpleasant discovery came when I took a shower and noticed the water nearly overflowing. Upon checking the drain, I found it completely clogged with a large mass of hair from a previous guest (see attached photo). It was clear that the bathroom had not been properly cleaned before my arrival. To add to the discomfort, when I went down for breakfast one morning, I was told that “someone has already used your room number.” Although the staff eventually let me dine, the experience was awkward....

Goid comfy bed in a nice room we were upgraded without extra cost. Wifi a bit patchy when the hotel was busy. No problem at all parking although of course there is the extra cost. Good location for central Durham