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Terrible

Close to town centre

A convenient and reasonable place to stay for visiting Cambridge - guided bus. Location be the river in St Ives attractive. Room clean. Staff helpful but felt a little understaffed.

Nothing like the web site, checked out a soon as i could, stayed about 30 minutes and found another hotel. No food, run down

Hotel is obviously in a transition phase of a refurbishment but clean & tidy value for money

The location was very scenic and the staff very friendly. The local area has great options for dining.

Nice and near the town

Staff and room very nice. Shame about the ongoing renovations meaning no restaurant

Fantastic Room

Good Friendly staff

Staff where great x

Oir stay was OK. A last minute booking so we could spend the evening in the lovely St Ives. We had trouble finding our room and had to go back to reception to ask for help! I thought the room was a little cold in the night. The carpark is large and the location is excellent.

Awful, avoid… building site

Heating was on and could not turn off as was broken. Reception not obvious. Good parking thou

They've put bathroom lights on sensors... Ours didn't work so was flickering a lot, my partner isn't good with that so we got moved to the ground floor, a smaller bed and a disabled room. The bathroom needs a deep clean, there is scum all around the splash boards. The bed is fairly comfortable. The decoration has gone for grey chic and clashes with country chicz I'm not sure they've decided on the theme yet. It's expensive for that it is and doesn't include breakfast.... We were woken up to multiple fire alarms - which didn't help after a late night wedding. The poor receptionist didn't know if he was coming or going - they need more staff! However it's in a stunning location.

Used to have a really good stay here until the renovations started. Now no bar, no meals, breakfast is one of the worst.

I actually wondered if I were high paying £170 for a room here when I remembered upon check in. Turned up to find no one on reception just a 'back in 5 minutes' sign. No one was back in five minutes so we checked ourselves in - they key was easily reached from the reception desk, so secure! Hotel only tried to take the payment just before check in not at the time of booking, which was annoying for cashflow planning. The room was horribly overpriced for the facilities - I couldn't even find a hairdryer, let alone a welcome pack, which would have been useful as no one was at check-in. I would expect more than a couple of packs of cheap biscuits; no water, welcome note, or fresh flowers, the bed was pretty uncomfortable, no air conditioning, just a cheap floor fan. Very disappointing breakfast area which can only be described as looking like a big working mans club. £10 extra for breakfast on a nearly £200 room is ridiculous. I barely ever leave reviews but I'm here to tell you; do not pay for premium rooms. This hotel does not feel premium and you'll leave regretting the cost. Especially true right now (Aug 24) as they're in the middle of building work and there is material stacked up all over the place. Staff were excellent (morning reception, dining room).

The hotel is currently being refurbished, so we expected some disruption. The restaurant wasn’t open for service in the evening. Our superior room was newly appointed, clean and comfortable with balcony view of the river and countryside. Large and clean bathroom. No complaints there. On the downside, there was only one person on reception, the WiFi didn’t work in the room and the cooked breakfast used poor quality sausages.

The hotel is under renovation so restaurant and bar not open however our room was beautifully decorated and check in was easy with friendly staff

Property is under new management and premises are undergoing refurbishment. The room we had was excellent but no restaurant and no bar . Very few staff but the staff available very helpful. Half hotel refurb done but long way to go.