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We had a room on the top floor. Air conditioning wasn't working, reception staff we unable to help and we had to sleep with 2 fans in the room. Far from ideal, it did not make for a good night's sleep at all. Unfortunately many spa facilities were also out of order. Not impressed with that either. Staff were fantastic, but facilities were not, such a shame

front desk staff were extremley friendly on arrival, room was clean comfortable, bed comfortable, pillows were flat, had evening meal in the hotel very tasty but lacking the salad that was advertised breackfast in the morning was disapointing was going for the continental of cheese meats salad as i tucked in to the tomatoes that looked they had a covering of black pepper a whole load of flies came up i told the chef he said he would tell the manager, the same tomatoes were still on the counter when we left, i tried the cooked breackfast and took a piece of sausage which was grease i decided to get a yougurt this was warm and the lid was swollen, the waiter dismissed my concerns. if i was to stay again i would not take the breackfast. although i have always had a good breackfast in other hilton hotels

Great location. Beautiful reception area and spa. Our family room needed updating.

Expensive for what this is in my experience. Stayed in superior room but nothing extra. Not even a bottle of water in the fridge. Hated the king size bed which was just two singles put together with the obvious join making it uncomfortable. TV had so many channels missing or not working. Breakfast over priced. Careful when you book because if you want to use the pool/ spa you have to pay extra to use it. Ridiculous.

We unfortunately had a really hard experience at this hotel.

Het enige minpunt is de koffiemachine in de ontbijtzaal. Deze is dermate langzaam dat er files ontstaan bij het ontbijt voor de koffie.

Great location, friendly staff, stunning upgraded suite

The DoubleTree Hilton was an excellent choice for our stay in Liverpool. Close to the city centre and only a 10 minute walk to the Albert dock. The breakfast buffet was excellent and the staff were great. Would very much recommend the Koukash for an evening meal.

The good; Walkable location, large room and clean Could be better: internet, for our room anyway, was intermittent. Not so good: the picture of the library area used to advertise the hotel is only for special events so could not be accessed.

Great

Clean room, friendly staff

Excellent services, helpful staff, convenient location, and beautiful surroundings.

Good

Hotel was lovely, staff friendly, and kept very clean. Breakfast was very good, lots of choice. The spa pool was ok, but could do with being free for guests ( £15 each per hour). The room was generously proportioned and we'd definitely stay there again

Fantastic architecture

Great check-in with cookies, as is typical of doubletree hotels. The photos of the pool online are misleading for families since it’s a separate spa and not included. Additionally, the amazing looking library is not accessible to guests. Only open for privately booked events. That was a huge letdown for the family. The bartender was awesome though. He changed the music for us since it was slow and made us feel welcome.

Very good

Very enjoyable family trip

Sink blocked, spent an hr fixingbut for them, ac didnt work - sweating

Receptionist said we did not need to book for dinner however when entering the restaurant we were asked for a booking reservation. She also did not validate our parking ticket and we were inconvenienced to then go back to hotel and get validation after being stuck at the exit to car park not being able to get out! Quite expensive for the stay and food at the restaurant was poor.