DoubleTree by Hilton Southampton

There were issues checking in, apparently something to do with the payment not being allocated and they tried to charge me again for the room, took about 20 minutes to resolve. Once checked in, the room key didn’t work, back down to reception and it felt like getting a new key was an issue. Then I was allocated a twin room when a queen room was booked. Back down again, another 15mins at reception to get the correct room. The service from the reception staff was very poor and I felt like I was an inconvenience to them.

V nice hotel and breakfast

Doesn't look like what you would expect, some Reception staff lack manners, others can't email An invoice after one being requested. Lifts are from the 80's.

The hotel was clean with friendly staff in all areas. The breakfast was one of the best I have encountered. The evening meal was a relaxed and friendly time with staff going the extra mile for all the guests.

Nice clean room

Very nice breakfast buffet and attentive staff. Rooms were clean and the area was quiet.

Very clean bathroom we had a disabled room lots of room to get around

Very standard chain hotel.

A pretty good experience for a hotel. The staff were very friendly. The food was nice but my room had no hot water very disappointing for a Hilton.

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All staff from reception to bar to breakfast service were excellent definitely recommend this hotel to anyone we had a course in conference room which was well organised Many thanks to all the staff

Don't go if the weather is hot! No air conditioning in bedrooms! Without doubt the worst night I have ever spent in a hotel. Breakfast was pretty rubbish too. Won't be back!

If a hotel says it has air conditioning, then if you’re on the top floor or the bottom it shouldn’t matter. We stayed on the top floor and were told that because it was the top floor the air conditioning struggles. In fairness the staff found a fan when we were out and put it in the room but it made no difference. You shouldn’t advertise that you have air conditioning if it isn’t fit for purpose.

Great staging location, Comfortable and great standard. The guests were happy, the staff were pleasant and freely engaged with us. A high standard accommodation, great parking and great location. Thank you

Gym too hot

The room on the 5th floor was clean and comfortable. The heating/cooling system was not working in the room and there was a portable dehumidifier with a fan that moved the air around. It was pretty warm but tolerable. The next night it was cooler outside and our room was more comfortable.

Bang average that’s all you can say really parking expensive as nothing around to warrant charging for parking.

Lovely hotel

Our stay was short but very good except for when we went for dinner and breakfast, the air conditioning was on full force which made it very cold to sit and enjoy your meal. We did mention to the staff and so did many other people so hopefully they got someone in to correct the problem

Clean modern spacious room