ギルフォード マナー ホテル & スパ

Amazing

Our family room was spacious, airy, bright and clean. For more than 1 child a bigger room may of been needed. As a spa hotel the facilities were good, however I would not recommend for families with younger children, this hotel is clearly aimed at an adult experience. During our stay a civil ceremony took place, daytime was civilised and did not intrude too much on our stay, however at night loud music and raucious guests kept us awake until nearly midnight, I would advise checking if anything is going on at the hotel during your stay before booking. Overall good value spa and pool facilities, not a family friendly hotel, would recommend for a short stay adult only.

First time staying at this hotel and will be the last severe lack of stuff I may as well put the sign that they have constantly on reception saying they will be back shortly on their payroll. Time given for food service wound correct spa area is unmanned with no towels for use At at 1 am, there were other people staying in the hotel that were very drunk arguing fighting music blasting loud alongside a TV which went on until after 2 am. Again tried to contact reception not possible to get someone to come and resolve the issue. On check out the receptionist couldn’t have been any less interested and she obviously knows it’s not a good place to stay as she didn’t even ask whether to stay with them was okay

As a repeat guest, it’s was a good stay, value for money.

Spa was good

Clean and classy room, i personally like the more classic country manor decor. Good facilities available and the food was nice. All in all i would definately stay again

As I was on a business trip I needed to be out by 8am. Surprisingly, they don't start breakfast service until 8am on weekdays so not an option. Room was fine, a single with enough space.

Welcoming staff, room of a high standard and spa facilities very good. Excellent value stay, this was my second visit and I will come again.

beautiful place and grounds

I travel and stay in various hotels in the area for work. Mainly Travelodge or premier inn to keep the costs down. For the rate they charged me, (which at booking was considered a lower price), I do not recommend this hotel based on my experience. There was no WiFi for the first two days of my stay. Given the hotel was in a dead zone for signal it left me unable to do any work, or keep in contact with the wider world for that matter, while at the hotel. Reading other reviews this seems to be common. Overall the hotel was of an ok standard. However the beds are the most unbelievably uncomfortable things I have ever laid on. A bed of nails would have been nicer. I might as well of used a concrete block for pillows. Since this is described as a spa hotel it seems bizarre that the bed was this bad. Though I was working slightly unsociable hours while I stayed the house keeping staff have to be the loudest I have ever experienced. Would have been quieter on a building site. My room also seemed to be very close to the pool pumps. There was low drone constantly 24hours a day in my room. As the gym and pool facilities. I don’t think they have been deep cleaned ever. Though well equip the gym really needed a good scrub. The shower changing rooms were diabolical. Discarded shampoo bottles, towels etc everywhere. Very frustrating stay. Would not recommend since there are plenty other hotels in the area. Avoid

We had a fabulous overnight stay where our room was spotless overlooking views of the countryside. The gym had everything and the pool a great size for swimming and both a sauna and a steam room. We also enjoyed an excellent evening meal in a well decorated restaurant and a fabulous breakfast in the morning. The stay was alsi very reasonable in orice

Free on site parking, lovely food in the restaurant. Staff were very friendly. Could do with some water in the sauna and steam room area.

Parking was a little crowded and not clearly marked. Pool changing area and poolside flooring need some refurbishment .

The hotel is clean and attractive with good facilities. Unfortunately my experience was not good, my room lost power at 9pm, I reported it to reception and was asked to wait at the bar while they investigated. After an hour the receptionist informed me they could not restore power to my room, I said that I was not happy to stay in a room without electricity and asked to be moved to a different room but was informed they were fully booked. So I had no choice but to check out at 10:30pm to try to find alternative accommodation, the receptionist was not abke to refund my stay when I checked out and was told the reservations manager would do it the following day. I have called the hotel today but the reservations manager is not at work, so now I am chasing Hotels.com for a refund while they liaise with the hotel and am faced with a 24-72 hour wait for a refund. I am sure if you stay at the Guildford Manor Hotel and Spa you won't face similar issues, but my experience has been a bad one.

There was no WIFI for the 2 days and somebody was already in my room when I was given my keys! Walking into a lady getting dressed was awful for her. The pool changing room was dirty and the general feel was poor. Nobody was prepared to respond to my email either. Poor. Avoid.

Horrible box like rooms, non working TV, no working internet, no mobile reception. Checked out after 45 minutes and was promised a full refund!!!

Dated rooms, visible moisture stains all over the ceiling. Wifi non functional

Such a great place to stay

Great room, amazing staff and restaurant including great cocktails and food

Room was pleasant and clean, the spa was really nice and not too busy (Sunday night in February though). Outdoor pool and grounds very pretty. Hotel overall a bit dated. Despite arriving 45 mins after check in started (15:45) ourselves and another couple were told our rooms weren’t ready, but then 1 minute later they suddenly were when I queried the time. Our TV also randomly came on in the early morning and woke us up. The toiletries weren’t great- would recommend bringing your own shower gel and shampoo. Overall we got a great price (well under £100) and it was well worth it, but think it’s normally a lot more expensive and not sure it’s justified at a high price.