ギルフォード マナー ホテル & スパ

There was no WIFI for the 2 days and somebody was already in my room when I was given my keys! Walking into a lady getting dressed was awful for her. The pool changing room was dirty and the general feel was poor. Nobody was prepared to respond to my email either. Poor. Avoid.

Horrible box like rooms, non working TV, no working internet, no mobile reception. Checked out after 45 minutes and was promised a full refund!!!

Dated rooms, visible moisture stains all over the ceiling. Wifi non functional

Such a great place to stay

Great room, amazing staff and restaurant including great cocktails and food

Room was pleasant and clean, the spa was really nice and not too busy (Sunday night in February though). Outdoor pool and grounds very pretty. Hotel overall a bit dated. Despite arriving 45 mins after check in started (15:45) ourselves and another couple were told our rooms weren’t ready, but then 1 minute later they suddenly were when I queried the time. Our TV also randomly came on in the early morning and woke us up. The toiletries weren’t great- would recommend bringing your own shower gel and shampoo. Overall we got a great price (well under £100) and it was well worth it, but think it’s normally a lot more expensive and not sure it’s justified at a high price.

Stayed here a few times, easy parking, food is good, room is clean and great to use pool.

Good Nice staff Great facilities

Clean room and excellent gym and pool facilities

The hotel is filthy, the shower cubicles are tiny in the bedrooms, no hot water in the bath... we changed rooms only to find the room was again dirty and to be honest we'd had enough. We booked 2 massages, there was no one in the spa on arrival, We were collected late for our treatments, alot of stalling, we paid for 50 minutes but we was lucky if we got 30 minutes. The massage was awful. Left me in more pain than i started with. We ended up givibg up and leaving the gotel within 3 hours of checking in.

Such a lovely restful stay, great, clean room. Spa facilities are fabulous. Breakfast was outstanding quality. Definitely be going back

Room was cold, mattress and pillows were awful

Loved it here. We've come here before and would highly recommend.

It’s ok

I booked this hotel as it had a hot tub and pool. I arrived really looking forward to soaking away my aches and pains. It closed as I arrived at 8pm. I checked the details here and no mention of early closing. My room turned out to have no towels. I found out after already getting undressed for a shower. So after getting redressed I popped downstairs to be asked what was wrong by a staff member. I explained and was asked “did you check in today”. Today I said. Off he goes and comes back asking one towel or two. At no point was any apology made. I felt that I had disyurbed his evening by asking! My room then turned out to not have a thermostat on the shower, so I had a shower that varied between scalding and ice cold. Finally I got to look out of my window at the pool and spa, having the perfect view of the facilities that I couldn’t use. To really finish my evening off the pool pumps and heating were just outside my window. I was kept awake by the noise, which at times could be felt through the bed. I had to turn the main lights out as one was flashing too. Great. Poor bloke on reception seemed to be doing everything including running the bar! Needs more staff! No sleep No pool.

Next room was too noisy til 2am

Room was smelly and a bit grubby. Same with communal areas, needed a bit of a clean. Would be nice to have a few more towels and to have the tea, coffee and milk replenished. Food was okay and good range of drinks. Pool and gym area was great. Never any staff there though so would recommend to bring own dressing gowns and towels. Could do with better lit up signage outside for night time arrivals.

I’m really disappointed to be writing this, especially because I’ve stayed at this hotel before with my friends and had a great experience. That positive visit is exactly why I recommended it to my husband and why we decided to come back. Unfortunately, this stay was nothing like my previous one. When we arrived, the air conditioning and the toilet radiator in our room were not working. We reported it to reception, and the staff member said he would “check the control” and asked us to give it time to heat up. We waited almost three hours with no improvement. A maintenance person was eventually sent, but he couldn’t fix it either. We asked to change rooms, and both the manager and the receptionist assured us that the new room would be the same size with the same view. This was not true. The new room was noticeably smaller, including the bathroom, and the view was of bins and a car garage. They also told us the air conditioning and toilet radiator were working, but the toilet radiator did not work at all during the night or the next morning. The bathroom was freezing, and our belongings were damp. On top of that, we couldn’t sleep because the couple in the room next to us were extremely loud from around 9:30 pm until 4:30 am. Between the cold room, the broken facilities, and the noise, it was impossible to rest. The only positive part of our stay was the spa facilities, which are genuinely good and enjoyable, just as I remembered from my previous visit.

Yes everything was amazing. Breakfast buffet could be better though

Curious place, some great stuff, friendly staff — really lovely room and great service. Vibe overall is a little strange but nice. It’s not quaint or classy but it’s very comfortable.