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The accommodation was fantastic, staff were really friendly and the price was really good. Staff were always on hand to help day and night and the atmosphere was very relaxed. It was nice to have a drink in the small bar and the kids appreciated the mini games room and gift shop. We went on the coldest day of the year so was a little bit of a shame the room had one storage heater that was controlled centrally by WiFi as in the morning we were cold but as soon as the staff were informed they instantly turned the heating back on for us. We will certainly go back in the summer months and stay again. Thanks for a memorable stay.

The room was physically good looking, however the vibrations from the doors closing throughout the willows were so aggressive they shook what sounded like radiators and radiator pipes in the rooms (this was caused by the door arms that closes doors automatically, i know they are essential but this is the.first time ive had the experience of a whole building heating system shake from them). Oh and the stale smell from.the bathroom made the whe room stink damp and stale.

No meal facilities. Had to walk into town.

Cold room, heating not sufficient

Our princess themed room was spacious and clean. We had no breakfast so cannot comment on this. Staff were very helpful explaining how the boiler and heating worked.

Breakfast was unavailable although I was under the impression from the information given beforehand that a continental breakfast was available. Likewise, unless mistaken, I had been led to believe that there was daily housekeeping but this did not take place. The wi-fi worked well but a couple of channels didn't work for the latter part of the stay from the minimum choice of television stations provided. However, it was a good stay all in all: the room was clean and the outlook was very scenic - I basically had a pleasant , enjoyable time there. It was reasonably convenient of access to the local amenities and facilities in Matlock Bath although it was a bit of a haul up and down the hill to the hotel! The staff was pleasant. I did feel slightly cold in the room occasionally.

Yes very.Room on Wiind in the Willows theme. Bed soft and room far too hot. Found small sirt of termites in the bedding and was itichy in the morning, with bites developing the next day.

Could do with a sign at bottom of drive to reception shower not very clean comfy bed

Been before and really central to everything although the accommodation has went down hill in my opinion. Bathroom didnt have a nice smell stained glass at bottom of shower door, toilet had yellow marks around rim of seat and around the fixings. Cant remember if they had a fridge last time we stayed but didnt this time and really needs one. 3 people staying and only 2 cups. Still had a lovely time overall.

Central to main attractions of Matlock Bath ( Very Good ) area require good tidy Staff need little more customer engagement Apartment ( Within WILLOWS ) over Themed items like BRANCHES IN ROOM,Items Like SMALL COOLER would be helpful..ROOM NOT CLEANED to a Cleaning Standard dirty toilet paper in toilet Glasses Filthy 2 Cups both sticky /dirty old milk pots ( 2 ) in bin we stayed 2 nights stayed out most of time I Cleaned IF I WAS STAYING LONGER WITH A YOUNG CHILD I would of COMPLAINED 100% Fire exit used a lot by other guest which made hell of a noise ....Carpets need deep clean bad smell NO I WOULD NOT RECOMMEND Especially if going with young child

Fantastic stay. Super room. Wonderful entertainment for kids. Reasonably priced food. Will return.

Stayed in a Wuzard Room at Explorers Retreat which was perfect fir our granddaughter. Really well decorated and special. Breakfast selection was limited but reasonably priced. Accessibility to Gulliers was perfect 4 min walk.

The main parts (bedding, bathroom items) were clean but don’t look any closer at skirtings, radiators, edges or carpets etc. these were grim, dusty and full of cobwebs. The bedding didn’t fit the bed, the sheet didn’t reach the top of the bed and I had to redo the quilt cover. I picked up a handful of bits of fluff and debris from the floor before putting my baby down to avoid him putting them in his mouth, his feet were black from crawling.

Lovely stay, great entertainment for the kids at night. Room was cosy, bed nice and comfortable. Could do with a few more tea bags as only 2 in the room.

What an amazing stay for the price great all round

After reading the reviews I was looking forward to this stay however I was in shock with how different it was. The smell of our princess suite was awful, absolutely damp and the bathroom was the worst. A very very strong smell of sewage and body odour. We found it really uncomfortable to sleep in but the kids bunk beds were the nicest bit. They enjoyed themselves so I would say this is not worth the money at all

The room was spacious and clean. And had a outside area. The fridge could be a bit bigger though.

Amazing location. Quirky hotel but the cleanliness in our room was abysmal. Didn't stay for food as we went down into Matlock Bath which was in walking distance. The staff deserve full praise, they were really nice and attentive.

Very clean and quiet, room quite small for a family room but adequate for an overnight

Was a lovely little room. Clean and cozy. Down points are that room was too hot with no means to cool it down and no spoons or stirrers to make the drinks. Would deffo recommend but if your like me and get hot too quick then ask for a room with aircon.