ヘーゼルウッド キャッスル & スパ

The shower was mouldy. Staff while I stayed were helpful and polite. However, I had cause to telephone reception on the evening after I left. My calls were repeatedly answered and hung-up immediately without anyone speaking. On the last attempt the handset was simply left on the reception desk for me to listen to another customer complaining. After a few minutes the receptionist again hung up without speaking. Disgraceful way to treat a customer. No going back.

What an amazing hotel Great service and great food. Shame about the poor WiFi in my room. Had to sit in the lounge to do work emails.

This hotel - or rather complex - is a real gem. Spa, quad biking, axe throwing, secret forest and forest amphitheatre. Fantastic variety of activities, and friendly, helpful staff who are very eager to ensure your stay is perfect. This included going the extra mile to ensure I was able to video conference despite the challenge that a building with thick stone walls presents for wifi. Rooms are superb with every possible amenity.

Service ranged from excellent to poor. Took allergies very serious which was fab but waited a long time to order drinks at bar and food. Check out time nobody at the fest waited a while before member of staff showed up. Hotel itself seems dated. Rooms not clean. Windows gives in dirt. Extractor fan covered in dust. Wall paper peeling all walls etc. not worth the price paid for especially as we did a suite

All staff in the Castle and Spa were helpful and kind. Although the hotel was well understaffed at one point on a sat night the bar lounge didnt have a bartender for over half hour, leaving guests unable to order food or drinks

Excellent stay, facilities, staff and food all good, as usual!

Authentic ancient setting with fairy lit forest walks! What’s not to like?

What a great hotel and location. Truly magical

The hotel and grounds are lovely could do with the odd tlc in places but nothing bad as it is an old building Are room was lovely only small down side was the bathroom could do with a spruce up the grouting around the bath wasn’t the best and in some places had come out We dined at the restaurant and the food was lovely the service was a little slow but could of been understaffed but not enough to complain like a few others did ( to get the odd freebie ) would stay again but in the summer so we could enjoy the grounds more

Beautiful estate with historical interest. Rooms very nice. Service very good. Would definitely be pleased to return.

Great location. You will need a car as it is remote. The grounds are lovely and it is very peaceful.

Lovely hotel and staff

We had stayed here in the past and were looking forward to returning. We were given a nice room for our 2 night stay and I have to say the building and the history of the place is one of the reasons we returned. However on this occasion we had a number of issues that I feel should be mentioned. Firstly, although some of the older staff were excellent, there seems to be a disconnect between some of the younger staff as to what level service should be given in hotel of this quality. There were a lot of young people on duty and I assume they were receiving training which is of course fair enough. However this lack was also experienced in some of the older staff. For example the gentleman manning the bistro restaurant where we went for coffee on one of the days was very discourteous when we advised him we didn't want lunch, only coffee. He grabbed the menus back from us and walked away before we'd even finished ordering. When he returned I asked if we could have some biscuits, he grunted "probably not but I'll take a look". We never got biscuits or an explanation. Our room was cleaned after the first night but when we returned to the room we found the bed had been made but looked like someone had been sleeping on it as it was so messy, we also found nasty brown "smears" on the clean towels. I took these to reception to complain but there was no manager available. I was told a manger would contact me before I left or by email afterwards, I never got a reply. Never heard anything

Hotel and staff lovely, food in restaurant amazing

no staff around for check in or check out

Overnight stay welcoming staff so helpful

I recently stayed here, nestled in beautiful woodland surroundings. The location is lovely and offers easy access to the A64 and A1/M1, making it quite convenient for travelers. The hotel itself was very clean and tidy, and the check-in process was quick and hassle-free. I had a meal in the main restaurant, where the food was delicious. A special mention goes to Jen, the waitress, who was exceptionally helpful and made the dining experience even more enjoyable. Overall, it was a pleasant stay, and I would highly recommend this hotel for its combination of comfort, convenience, and excellent service.

Good 2 night stay. Room wasn't serviced after 1st night, not sure why not, but no information provided about putting something on door to request servicing and nothing mentioned at check in. Room was large and comfortable. Large bathroom. Nice breakfast. Beautiful place. Nice pubs closeby for good (special shout out to The Crooked Billet). Did not try evening meal at hotel as it was too expensive for my business budget. Would stay again!

Wonderful castle hotel and beautiful grounds. Good restaurant.

Great location, good food, lovely castle