ヘーゼルウッド キャッスル & スパ

Beautiful clean room Amazing food Friendly staff Great location

Quite a nice hotel, but room was small and bathroom a little tired. Small annoyances such as having to put the kettle on the floor to plug it in.

Beautiful property, nice grounds. Very quiet. Rooms are nice and comfortable.

It was totally magical staying at the castle. The rooms were comfortable and spacious. It was marvelous exploring the castle and grounds. The road to get there is narrow and bumpy, but once you’re there it is worth it! We had a lovely breakfast in the little restaurant. The staff were so helpful and friendly. Wish we could have stayed longer.

Nice hotel - welcoming staff

I had an absolutely fantastic time at that hotel! It was a truly wonderful night.

Beautiful property and landscaping. Really kind staff, hard-working, but slow service. Which is fine if you are up for a long relaxed meal. Probably a little understaffed.. Everyone worked very hard. Room was very nice but a little dated the bed was slightly soft for my comfort but very rich and historic site.

Great location, food good , room fine but bathroom/shower room could do with a refresh.

Stayed here recently and was really impressed. The hotel is in a great location – surprisingly quiet despite being just off the A64, with easy access to the A1(M), making it perfect for road trips or business travel. The grounds are beautiful, well-maintained, and offer a peaceful setting to relax in. There’s also ample parking, which made everything so much easier. All the staff were welcoming and helpful throughout our stay. A special shout-out to Alice and Jen in the restaurant – their service was absolutely fabulous! Friendly, attentive, and made the dining experience even more enjoyable. Highly recommend this hotel for a peaceful stay with excellent service, beautiful surroundings, and great convenience. Will definitely return!

Unique property. Great value for money. Loved our 1 night stay in , great food & lovely staff. Definitely come back.

Wonderful property, beautiful rooms and gardens, plenty of things to do

Fantastic building in amazing grounds. Lovely food and very friendly if slightly disorganised staff.

I absolutely loved this place. The setting in the countryside, the amazing building, the spacious, light room, the wonderful service - my only complaint is that I only had one night! Totally recommended. It was great!

Amanda was very friendly, helpful and gave us a personalized tour. The history was amazing. The rooms were fantastic, and the restaurant was wonderful with great food, and awesome service.

The shower was mouldy. Staff while I stayed were helpful and polite. However, I had cause to telephone reception on the evening after I left. My calls were repeatedly answered and hung-up immediately without anyone speaking. On the last attempt the handset was simply left on the reception desk for me to listen to another customer complaining. After a few minutes the receptionist again hung up without speaking. Disgraceful way to treat a customer. No going back.

What an amazing hotel Great service and great food. Shame about the poor WiFi in my room. Had to sit in the lounge to do work emails.

This hotel - or rather complex - is a real gem. Spa, quad biking, axe throwing, secret forest and forest amphitheatre. Fantastic variety of activities, and friendly, helpful staff who are very eager to ensure your stay is perfect. This included going the extra mile to ensure I was able to video conference despite the challenge that a building with thick stone walls presents for wifi. Rooms are superb with every possible amenity.

Service ranged from excellent to poor. Took allergies very serious which was fab but waited a long time to order drinks at bar and food. Check out time nobody at the fest waited a while before member of staff showed up. Hotel itself seems dated. Rooms not clean. Windows gives in dirt. Extractor fan covered in dust. Wall paper peeling all walls etc. not worth the price paid for especially as we did a suite

All staff in the Castle and Spa were helpful and kind. Although the hotel was well understaffed at one point on a sat night the bar lounge didnt have a bartender for over half hour, leaving guests unable to order food or drinks

Excellent stay, facilities, staff and food all good, as usual!