ヒーチャム マナー ホテル

Room clean and warm, excellent bathroom, staff polite and professional enjoyable 2 night break.

We stayed in room 2 which is a lovely comfortable suite. All the staff were friendly and worked really hard, especially as it was a busy New Years Eve. Breakfast was superb … great quality ingredients and cooked to perfection. We couldn’t fault it at all. A wonderful stay thank you all.

We were in a Pavilion room. Couldn’t fault it. Spacious room; large screen TV; clean and modern bathroom; lovely hit breakfast.

Fabulous stay very helpful staff

Cadre magnifique, hôtel et restaurant parfaits

Local muito isolado, não tem elevador, quartos distantes, ninguém ajuda com a mala e ainda pedimos auxílio para conseguir um táxi e não ajudaram. Indicaram alguém um “particular” que cobrou um abusei do pela corrida. Não voltaria.

If found the room should have had USB outlet in a double socket, the overall setting and ground are good, and the staff helpful, Sunday carvery I found poor value, we turned up at 12:30 one person trying to manage carving and left ux standing for minutes, to get meat. Only to find the veg’s trays empty. I could see other staff in the kitchen talking Would I stay again Yes but I hope the carvery needs looking at

The rooms in the block require some updating. There was no air conditioning and there were no USB points or sockets by the beds. The bathroom window required repainting and there was some black mould on the tile grouting. When we checked in the reception staff were great. However, the room smelled of cigarettes which was not great. This smell had cleared when we returned late in the evening. Food in the Pavillion was well prepared. Very over-priced accommodation due to events at Sandringham. You can get the same room for half the price on any other Saturday.

Has electric car charging facilities. This was our 5th stay at this hotel and we will come back again. Breakfast is generously served and delicious. Deer in the garden too. Lovely garden views at rear.

A beautiful setting and building. The service from all staff was really good. Friendly,polite and efficient. Our room was spotless. The only negative was, with just a single Velux window and no air conditioning, the room very hot as it was high summer. A good tower fan did help though so not something to get upset about. There was an old English feel about the place.

Need to have choice of duvet as the provided was far too warm for me in June. Had to take cover off and use this rather than the duvet. Leaving windows open downstairs during night was necessary as too warm but always worry about security. Keys for front door and room door could be more easily identifiable as constantly trying wrong one as look the same. Pavillion last food orders didn't align with advertised times

Generally good. £9.50 for glass of wine a bit off putting.

Lovely hotel, have stayed here a few times now and has always been good.

Sadly the room did not reflext the inages on tge website and was not as clean as expected. The condition of the room is below what was expected with walls chipping, furniture visibly damaged and the bathroom was in much needed of a revamp. I don’t usually leave a reciew but felt so dissapointed that I needed to mention this. The restaurant, gardens and overall care of the property was fantastic and did not match the condition the room was in.

Your website description is incorrect. No separate shower and bath in a cottage suite and no bathrobes. Fortunately we have stayed there before in a cottage suite therefore did not expect these. However for anyone who has not stayed before misleading and needs to be corrected.

Excellent stay.

Upgraded to a lovely room in the Manor, a real bonus. Dinner and breakfast were excellent

Disappointing. Stayed in newer cottages. Very basic furniture of cheap and nasty variety. Wardrobe door hanging loose, one and only one bedside light. Weak shower. Dirty carpet. At this price point in Norfolk, expect much better.

Lovely receptionist on check in. Some young, not particularly proffesional staff at dinner. Long wait for service. Poor bar boy Danny. One girl from restaurant not always kind to him. Guests in bar all commenting " poor boy " it was very busy and only him serving bar and restaurant. Waitress stated too loud, unfortunately all in the bar heard. "You need to prioritise the restaurant not the people in bar' not good to hear when you are in a full bar lounge. Certainly under staffed. Two guests left restaurant, before finishing due to poor service. Breakfast service much better (bar not open so less pressure.) Spa/massage not available Sat after check in. (3pm) Masseuse leaving at 4pm No female masseuse. Room very nice, clean, other than cobwebs/spider in corners. Good room facilities. Tea coffee, fan, heating, nice toiletries and shower good. We would stay again but need to get staffing right in evening. It was similar on our last stay. Food and breakfast- good.

Thoroughly enjoyed our stay-will defiantly be back!! Highly recommend!