ヘリドン レイクス ゴルフ & スパ ホテル

Toilet was dirty on underside of lid, carpet could do with changing in the corner of the room where its ripped up, shower head adjustment slides down and doesn't stay in position, air conditioning didn't work so was warm room. Not what expect when pay for Superior room

Lovely hotel,staff were wonderful but you can not access any of the facilities without paying £20 for 2 hours. This was very disappointing as I booked the hotel for the facilities and wasn’t expecting the extra cost which apparently you have to read the small print in the t&cs to find out even though they are listed when booking the room. Other than that the food and staff were great. We did get put in room 139 and had to complain about the noise from the function room and another guest from 136 also ended up having to be moved so I would definitely check with reception when checking in.

Very friendly staff. Room was clean and tidy. Bar food was good. Property dated and a hige disappointment to ve charged £20 for the use of the pool facilities. Only wanted a quick swim after a long journey.

Felt cheap trying to be posh.

Great hotel, great helpful staff

I dont feel like this stay was value for money at all. Both thermal suit and bowling were fully booked when i tried to book in advance. The breakfast says it's served til 10.30, however we arrived at 09.50 and there was barely anything left, neither did the staff restock anything, eventhough the lady said she would. So i paid £20 for 1 sausage, 1 slice of bacon, a fried egg (because there was no scrambled and they didnt bring more sausages or bacon). And a bowl of cereal because all the fresh fruit and pastries had gone. The coffee was also premade in a thermal flask. Definitely outdated on that department. The bed is very hard so i didnt sleep well at all and the walls are thin where you can hear people's phone ring in the next room. Theres no information in the room with regards to room service or menus. The place is difficult to navigate. I've stayed in much nicer places for less money, so very disappointed about this stay. We wont be returning or recommending it to anyone.

Rooms small and noise from patio area. Water was slow and lukewarm, making for a length and cold bath. Poor communications from booking staff. No confirmations sent to confirm booking's for restaurant or bowling. This was a large group of family and friends for a wedding at nearby venue.

It was a lovely hotel. Staff were very helpful and friendly. It was idyllic just to get away from London

The view from our room was beautiful and the bed was lovely. The hotel was very clean and the temperature was comfortable. Ghe steak and chips for lunch which was very nice and fairly priced but unfortunately these were the only postives. We recieved a bit of a cold Reception upon arrival and I didn't see 1 member of staff smile the whole time we were there. The room had no bath mat and no bottled water for the kettle. The breakfast was just shocking but the hash browns were nice. The fire alarm went off just before 11:00am and the staff clearly were not trained properly for situation which was extremely concerning and frustrating. We stayed in a suite for about 200 for the night but it wasn't worth it and we would not stay here again.

Although staff worked hard and were always friendly and helpful we felt we were getting inconsistent messages. For example we were told we could only eat from a la carte menu in the restaurant but five minutes later we saw a group being served burgers from the bar menu. The a la carte was limited with no change so not enough variety for a three night stay. Breakfast buffet was disappointing. No mushrooms final day because of late delivery. Only tea and a vat of coffee. Surely a place this size could manage a push button machines to allow a variety of coffee as Premier Inns do. Beds were a bit lumpy and hard. Our room was only half cleaned one days…cups and glasses not washed. Our friends had a similar experience. Overall a pleasant stay but wouldn’t go back.

Room was small, shutter blind did not close properly and let in sunlight right above your head meaning we were awake early. Just when we thought it couldn’t get worse, shower tap was faulty meaning we had cold showers. Not what we were expecting from a golf resort and spa. Told the receptionist at checkout and no offer of a reduction in price despite the above issues.

The hotel is ever so peaceful, good place to stay if you want to relax and remove yourself from city noise. Special shout out to Marian on reception and Rob from the spa. Amazing people, great chat and very welcoming, they will be the reason I come back again :)

Stayed at Hellidon Lakes for a family wedding. Room, service and staff were excellent. Lovely room overlooking the golf course. Stunning setting for the wedding itself as well. Food was of an extremely high standard throughout the weekend.

Lovely setting, nice food, pleasant staff. Sadly I had no hot water for my stay and neither did a c

Great hotel, fantastic bowling addition - was great to have a few games with the family. Dinner was ok, very little gluten free options on the childrens menu but the kitchen tried their best to accommodate a 10 year old. Our room was very spacious, only let down was the shower - this was broken, so trying to get 4 people bathed was a pain.

Nice out of way hotel with what looked like a nice golf course. Room OK but with view over a flat roof to a brick wall. Lift was not working, nor one of the rooms in the spa, but was comfortable otherwise. The spa is nice and not bad value at £20 for two hours. Food was OK but breakfast lukewarm as buffet style with cold plates. Staff all friendly and helpful.

On arrival late evening we had no hot water. This was only resolved 12 hours later when they finally moved us to another room. We should have been offered another room straight away. Whilst my partner had to work the following day I thought I would spend a nice relaxing time at the spa only after paying £20 to use the facilities for 2 hours found only the hydro pool working, one sauna broken, the other switched off as were the other 2 steam rooms. On asking for a refund as the facilities were not working was told they were unable to and I would have to email the holes chain. Also found that all the other spa treatments were fully booked up for a week in advance. If you are looking for a relaxing spa weekend experience I suggest you book weeks prior to your reservation or you will have a wasted trip as we both did. Also be aware of extra costs to use the facilities. On another note the restaurant staff were excellent and the food.

Very poor for a golf, spa hotel! On arrival we were put on 2nd floor and reception informed us lift wasn't working. We had to carry heavy luggage up to 2nd floor and down again at end of our 2 night stay as lift still not working. When tried the water, we had no hot water the whole of our visit we there, just cold showers all the time.We were told by reception, the system is antiquated!! Which is disgusting for a golf, spa hotel. Restaurant staff did their best and we're very efficient and friendly, especially Vicky the waitress. Would definitely give this hotel a miss!!!!

All the staff are so nice and friendly

The hotel, staff, and food were brilliant. Rooms were very clean if a touch tired. The shower let it down, low pressure and not as hot as ideal - other members in my group also had similar showers. Still worth the visit if short as not a deal breaker but more than 2 nights I personally would avoid.