ヘリドン レイクス ゴルフ & スパ ホテル

Lovely family room. The lady at breakfast was great and very helpful. Would recommend.

The room was fairly big, clean and our children had their own beds which was good. The pool can only be used by over 16s which was the main reason we booked, but my fault for not checking. Breakfast was fine, but understaffed (just one person), our son was handed cutlery and told to make up our table which we thought was a bit unprofessional. While this wasn’t an expensive hotel, I still don’t think we got good value and wouldn’t stay again.

The room was clean with tea and coffee facilities. Breakfast was good

The pool was closed for planned maintenance, but they didn't tell us (it is now stated on the hotel listing, but wasn't when we booked and we were not informed of the change). Also in case you didn't see the pool is not free for hotel guests. The room was very nice and the staff were very friendly. Breakfast was good, and if you tell them you're vegetarian/vegan they will cook vegan sausages for you (not available on normal buffet). Have plenty of EV chargers on site.

The staff were very polite and helpful. The room was spotless. We had a lovely breakfast each morning. The coffee in the restaurant was good, not so good in the room. The rooms don’t have usb ports or aircon. Not all rooms are accessible via the lift so if you have accessibility issues you should check this out before booking. There is plenty of parking and there are charging points. And if you’re a golfer this is the place to stay.

Nice room, public spaces are functional not particularly inviting, one of our party had a room with no air conditioning, in fairness the hotel doesn't list air-conditioning as a facility but I think most people would assume that a fairly modern building like this would have it. Also the aircon in our room would not respond to the temperature adjustments, so it was either on full blast or turned off, not ideal. Bed was comfortable, nice towels. I was quite impressed with the bar staff, they worked well together, but for a place of this capacity the bar seemed a bit small, maybe there's another bar we didn't find. Overall it was good, and reasonably priced.

Low quality hotel and setup. Rip off prices for F1 weekend with no service. £500 for night with no breakfast included No swimming pool Whole place is tired and dated. Only positive was view from hotel bedroom and large carpark. Even the golf course was deserted which says a lot! Not worth more than £100 per night

Not fit for purpose! Either a total comprehensive refurbishment or demolish the place. The worst hotel I’ve ever stayed in.

Nice stff but a bit worn. Restaurant level is pretty average

Lovely place. Gym was good

The quilt had coffee stains on it. The curtain net was missing from the window. The bin had not been emptied as there was old milk and coffee saches from previous guest. Expensive for the quality of accommodation.

Staff were fantastic throughout my stay of 4 days, I didn't manage to use the facilities though. Breakfast was great well worth it to start the day right.

I booked through Expedia and didn't realise that even though it says the hotel has air con. That is only if you book a room with air con. Standard rooms don't have it. Our first roo. Had a meagre fan and smelt bad. However the staff were great and moved us to a room with air con and we were lucky as it was the last one! But the bathroom was not clean. Had to get people to come and clean the bath which had scummy around it at the bottom and the room door was broken and the top. I only booked this hotel because it has a pool and I have a bad back. But had to pay extra £20 per person which we decided not to do. And the breakfast was also am extra £20 per person. Which we didn't have as we had to leave early so I would have been better of staying elsewhere.

Good variety of food, however the staff were not very friendly 😕

Great hotel in a peaceful setting

The hotel area, landscape and grounds absolutely exceptional. Hotel inside is clean and tidy. which includes reception and the catering/dining section. Some other elements appear really dated e.g. carpets and stairwells, which make specific odours. The hotel I can see have done some renovations and furniture renewals which I assume with and overall plan to modernise further. The room was always looked after on request no issues there. windows in rooms we were in needed cleaning/replacing. Low humming noises which disturbed sleep and winding down. Staff reaction and action to requests were very good with a kind temperament. The stay though was Lovely and great space for relaxing and "getting away from it all" - i would come back again.

Very good breakfast, lovely views out over the golf course.

Great location and hotel, a relaxing place to stay. The premisses was kept clean and in great condition. The spa facilities was wonderful, it had a course to follow for a full experience. The room I stayed in was clean and tidy. The interior was not the best, not very modern but satisfactory. Also, need to access the room I stayed by stairs from the first floor so might not be ideal for those with walking difficulties. However, it was a great place to stay and the views and golf course are breath-taking!

Breakfast was excellent and plentiful. The attendant on duty ordered vegetarian sausages for me, and they were very good.

Lovely views and the staff were helpful, there were just not enough of them. Queues for the bar at various times, reception manager the only one on the bar. Great bar food and breakfast with lovely ladies at breakfast but room needed an update. Iron only worked when you pressed the chord in, boiling hot overheated room, toilet took ages to fill, just not terribly modern and had paid for a suite so expected a decent standard without such issues.