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There was a lack of communication on how to access the property. We had to call to get the instructions from the number that was on the door and they didn’t seem aware that we had even booked. We’ve finished our stay and there is still no response to our messages. Wi-Fi wasn’t working. The cleanliness could be improved (moldy food left in the fridge and cobwebs). On a positive note, it was in a great location in town. However, it is important to be aware that overnight parking is expensive in Oxford.

close to the theatre and bus stop for park and ride plenty of eating places very central

Do not ever book a stay here. This is an AirBNB not a hotel, despite booking through Hotels.com and hotels are the same price. You need a code to get in (which we weren't given) there is no reception, the phone number doesn’t connect if there is an issue, no reply to the emails, and Hotels.com were worse than useless. Absolutely appalling. YOU Have been warned

Seems some customers have issues with check-in. I didn’t but met person on the door who clearly didn’t get instructions - one needs to make sure to have the details before arrival. Also, check-out instructions (where to leave keys) not clear. It said daily housekeeping but I didn’t see any of it. The bed is a bit weird with a topper not really fitting the mattress. More for a person who’s out all day for work or exploring.

Excellent location, modern design with an elegant nod to its history. Perfect bathroom, comfy bed, and a lovely place to stay. I hope to visit again soon and highly recommend this place.

Noisy street outside Very hard bed No hand wash in the bathroom On the plus side good location

The booking was confirmed. But when we arrived, no check-in instructions, no-one there, buzzer doesn't work, phone number doesn't work, email address bounces back. Hotels.com had to move us. Please don't book.

Very clean room, great location and comfy bed!

Great apartment with a fantastic location in the centre of Oxford. Lovely decor and amenities

It’s very central and convenient for setting Oxford on foot. Nicely renovated room, quiet at night even though it was a Saturday. Slight hitch with the code to get in but this was resolved with a phone call.

Lovely Hypnos divan bed base - but no proper mattress just a mattress topper so the bed was very hard and uncomfortable. Gorgeous fluffy pillows and good quality sheets. Great coffee machine but just 2 pods no fresh milk and very noisy fridge. Washing up liquid but no tea towel. 2 windows with heavy sound and light blocking curtains and 2 windows with broken blinds. So street lights all night and early morning light flooded into the flat. Contrary to what it says on the booking form - that a host greets you at this property It’s a self check in and you do need to ring them to share your details so they can send info as apparently they don’t receive that info from Expedia. The email provided for Henry’s bounced back for me hence the phone call. There’s no facility for early check in and you can leave bags with the parent hotel but some distance away. Self check in is easy - although the corridors are fairly dimly lit and we had to use phone torches to see the key pad even in the afternoon when we arrived. Two switch panels in place but missing switches - presumably to the ceiling fan - but it’s covered in dust so would probably have made the lovely bedding grubby if we had managed to put it on.

The building itself was unique and had lots of character. The room itself was good and had all you would need for a short stay. The location was incredibly convenient for visiting Oxford. However, there were multiple issues. There was mold in the shower and there was dust on the sheets. The shower drain only allowed you to shower for 3-4 minutes at a time because the drain was so slow and the shower basin would fill up. Check in information was given, but there was no checkout information and the company was unresponsive with all attempts to contact- I had to leave the keys in the room because I had no idea what else to do. Outside the location was noisy. Not sure I would recommend to anyone in the future.

Such a lovely place in a fantastic location. Very comfortable bed and nice to have a coffee machine too.

This hotel is really just several rooms for rent without anyone onsite. Rooms do not have air conditioning, and amenities are sparse. The location is close to the heart of town but the alley pretty noisy with crowds at night and delivery trucks morning.

Altes Haus mitten im Stadtzentrum mit 3 wunderschön renovierten Zimmern, die nur über enge, steile Treppen zu erreichen sind. Badezimmer ist im Detail etwas schludrig gemacht, aber insgesamt sehr schön. Parking findet sich im nahegelegenen Westgate-Einkaufszentrum, keine 5 Minuten entfernt. Wermutstropfen: WiFi ist unbenutzbar - 50 KB/s reicht nicht mal zum einfachen Surfen. Wer vom Hotelzimmer aus arbeiten muss, hat schlechte Karten, denn das GSM-Netz vor Ort ist auch nicht besser.

Great location to get around town. Would stay here again. Ceiling fans didn’t work but other than that, it was a very nice stay

Henry's location off the main traffic streets but easily walkable to all points makes it the perfect location. The building is very secure. Just know our unit was up many steps and no lift, but we would definitely stay here again.

Safe didn't work, there was no room turnover, fridge contained an empty beer bottle, and there was a cockroach in the bathroom (never seen a cockroach in the UK before). The room door didn't deadlock, or lock from the inside. Quaint and in a good location though.

Everything smooth

The location had set a set air conditioner to 20-23 degrees Celsius and it would not go down at all nor cool, we had to sleep with all the windows open because of the heat. The reception is not in the building and nobody could come and help us at all when we discovered none of the ceiling fans worked. When I called the reception the reception person had me check under the bed for a switch that was non existent, then flip all of the switches multiple times to see if any worked for the fan. On top of it he told me nobody could come to fix it since he couldn’t leave the reception desk at his location. It was unbearably hot inside and no a/c and no overhead fans was a terrible combo. I would not go here again personally.