Hilton Garden Inn Sunderland

Hotel did not inform me that all roads leading to the hotel in a rather large radius would be closed on the night of my arival. There was no communication of alternative parking arrangements. When I arrived and explained calmly that I was not a happy customer I was given excuses. Apparently they are unable to contact me because I booked through expedia. This is strange as they had contacted me through expedia to tell me that my room was non refundable. If you are going to Sunderland pick another hotel. The extra that you pay for the Hilton name will not in this case be worth it.

長期宿泊して複数の部屋に滞在しました。 どの部屋も故障箇所が放置されたままで非常に不快な滞在でした。 例えば、冷蔵庫は全く冷えていないくて食品の保存ができません。エアコンは冷風が出なくて部屋がとても暑い。突然エアコンの主電源が切られていた日もありました。シャワーの排水口は詰まっていてあふれました。洗面器の蓋が硬くとじられていて排水が出来ません。夜間にファイヤーアラームが鳴り響いたことが何回もありました。 そして最も許せないのは、サービス係が掃除やタオル交換を勝手にスキップしてしまうことです。 フロントにすぐに掃除するように依頼しましたが、ゲストサービスは帰宅したと言って対応してくれませんでした。 次回サンダーランドに訪れても、このホテルにだけは絶対に候補から外します。

good

よい

Went for a Premier League game and the hotel was so close to the Stadium of Light

Only a one night stay but everything g was excellent to check in and check out and breakfast 👍

Location was very good, staff very helpful and place was clean! The place is a bit aged but still very good

Rooms were nice, clean, and had the basics you need\. The receptionist was friendly and helpful, making check\-in easy\. Overall, a comfortable stay and good value

Central to the area for seeing othe historical places. Altho on a busy road it was well insulated and quiet.

Great place and great staff

Lovely hotel! Staff were very helpful and friendly

The hotel was immaculatey clean, the staff were great, the lady on reception managed to get me a room overlooking the stadium of light which was great. The restaurant was first class, the food was plentiful and well cooked, the girls serving were very good and cheerful.

Just what we needed. Also requested Also requested a stadium view room as avid Sunderland fans. Just perfect.

The facility is immaculate. The staff is 5 star. The breakfast is the best in the UK. Great location.

Clean room friendly staff

No water in room was a huge disappointment

Great location-walk anywhere , pretty much, as The Keel Crossing works great!!..breakfast very good!!!

The staff were polite and the rooms were well kept clean. We booked 2 rooms for a family break and it was nice. Perfect location, and we overlooked the Stadium of Light; which was brilliant. Very close to city centre which is convenient for tourists. The car park could have been free but it didn’t bother us paying £5. Will definitely recommend and come back again.

Lovely

We booked last minute and could only get a queen bed, but puzzled why such a small bed when the room was large and more than comfortable to have bigger, room was clean and tidy, staff very friendly and helpful, extremely busy on concert days and had to queue for a while for drinks, however the staff did try and serve everyone as quick as they could. The food was ok, no better than what I’ve had staying in premier inn.expected something a little better. Overall very clean and tidy and yes I would stay here again