ホリデイ・イン READING-SOUTH M4, JCT.11 by IHG, an IHG Hotel

All staffs are very kindness!

フロントのスタッフ対応が素晴らしかった。

Went for one night it was an awesome stay !

i would like my money to be refunded, the room i requested was sofa room or sofa bed room i didn’t not get the room i requested so i just checked out hour after checking in

Stayed last week toilet didn’t work so this week spoke to receptionist who upgraded me. But, instead of the Kingsize I booked they gave me a double bed & a sofa bed.🙄 went back to the Manager who gave me just a standard kingsize bedroom. I tried very hard to sleep but the bed had a very noticeable dent in the middle which I kept sinking into. So got up & left at 11pm & complained to Manager but he wasn’t interested. The worst hotel I’ve ever stayed in. I’d rather stay in a premier inn than this Holiday Inn

Great room! We were surprised and very good for the family especially for two year olds. The only thing is that our room didn’t have a fridge? Maybe it is because you need to pay slightly extra for the premium room but would have been good to know if the room came with a fridge or not. Having a two year old we needed to store milk!

Es un hotel muy extenso y no es fácil moverse con equipaje

The toilet didn’t flush in the room. Didn’t realise till much later in the evening. Mentioned to receptionist in the morning as very disappointed. She said could have changed rooms or got housekeeping in but I didn’t want any of that as it was late & I was tired. Just needed a basic requirement like a toilet in working order.

Ease of booking and service levels

Fint hotel. God billig morgenmad. Parkering er meget dyr 18£. Er for dyrt. Nemt ved M4

Great service, nothing was too much trouble

Friendly staff, nice and clean however, our bed legs shattered, we were given another room, which was a standard room and not refunded the extra I paid for bigger room.

Nice clean hotel with friendly staff.

Conveniently located hotel just off junction 11 of the M4. Rooms are comfortable and have all the basics, would be nice if there was a room safe. Did not use the bar or restaurant.

Clean, friendly, and enjoyable stay!

Great place

Great food, great service and nice comfortable room. Very friendly staff delivering great customer experience.

Good

Dette overnatning sted kvalitet højst svarer til 3 stjerne og ikke 4 stjerne hotel. På værelset manglede basale inventar og faciliteter, bl.a. saftig boks , wc brøst , engangs tøfler/sandaler ,som jeg nævnte i min første tilbagemelding efter min check ind. Rengøringen i værelset var slet ikke optimalt, og sengetøj blev ikke skiftet i hele opholdet, samt ofte der blev ikke sat håndklæder til 2 personer. Temperature i lobbyen og restauranten var altid lav og koldt hvor man var nød til at sidde med vinterjakke. Personale var god , venlig og imod kommende

This hotel is perfectly situated, just off the M4. Very clean and comfortable, with all the amenities expected in the room. There is a breakfast, but i didn't have time. Would definitely recommend, and look forward to staying again.