ケッタリング パーク ホテル & スパ

A nice hotel in a good area for access to Kettering & the surrounding area. The rooms are well decorated & maintained with everything you would need for a short stay. I especially liked the fresh milk and water facilities on each floor. The only issues I had were small stains on a bedsheet, the wait to be seated at breakfast and the lack of refurbishment of breakfast items. I overheard that they had run out of some items. I found this annoying. The worst thing I encountered was the level of noise from adjoining rooms. I won’t say what I had to drown out with the TV, but you can imagine. However, I would stay again in the future.

This is a difficult review to write, the hotel cancelled the reservation at 12:17 on the day, 2 hours 43 minutes before check-in. The reason, a room being renovated had not been completed. This was extremely frustrating as the hotel had been contacted directly during the week to confirm the reservation and to discuss specific arrangements regarding the stay and the implications should there be a problem. Contacted Expedia Group, you can only call an American number, who were useless. Contacted the hotel discussed with a person (who I am unable to name, who was excellent) the conversation earlier in the week, she was excellent. called back 20 minutes later and confirmed that she had reinstated the reservation. The hotel is great, the staff in the hotel were excellent, the facilities cannot be faulted, it is just a shame that someone at the hotel believes it is acceptable to cancel a reservation at the last minute and damage the reputation of this establishment.

I loved this property and the setting was beautiful. I wouldn’t pay the £15 for the pool facilities again, even though it was lovely I didn’t feel it was worth it, that didn’t detract from my stay though and will be back next year.

Lovely room, love the fresh milk available from the machine. Food was beautiful

Stayed on a dinner bed and breakfast rate. Enjoyable stay. Food was ok. Sadly the spa was practically unusable due to large number of guests/day-visitors using it.

Lovely hotel for a relaxing visit.

Room climate control kept returning to 19 deg C despite attempts to up temperature to 22 deg C. I woke up with a migraine and could not partake of either the spa or buffet breakfast which was included in my stay so cannot comment on these aspects of the hotel facilities.

My daughter was ill during our stay and the staff were very helpful. The room was pleasant and she really appreciated all the Mini VI Little P touches that were in the room for her upon arrival.

Service at breakfast...AMAZING!!

Beautiful place, with amazingly kind staff. Rooms are spotless, with extra amenities for luxury. Absolutely love staying here.

All great.

Breakfast was amazing...very personal

Great rooms. Friendly staff and very accommodating

Great quiet Location with friendly staff. This was our 4th visit. I like the White Company toiletries, the bath robe and slippers and the old fashioned teapot and cosy for your morning tea with fresh milk. Recommend thoroughly and we’ll be back later in the year.

Great room, lovely staff, great bar and restaurant

Fantastic customer service and staff ensuring the stay was perfect. Lovely room and facilities. Really enjoyed the spa. Great stay.

Lovely hotel and facilities. BUT I’m never comfortable with hotels that control the room heating from reception. Consequently when we arrived and it was 2 degrees outside - the room was freezing! If you control the heating from reception and have guests arriving- I don’t think it’s unreasonable to turn it on from check in time to warm the room so it’s comfortable upon guest arrival. This is obviously a problem as we went to the bar to leave the room to warm up and there were several other guests commenting on exactly the same thing! To be fair they brought blow heaters as soon as I went to reception to mention this. Also the heated towel rail is turned on with the wall lighting the lounge - which was not easy to notice - but left the bathroom freezing as well! I think this policy needs a rethink!

Friendly staff, clean comfy and quiet room

Staff make the venue, service is good, spa was excellent, the road noise makes sleep difficult. Building feels a little dated. Car parking fine.

Check-in was faultless and the room was spotless