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Hotel was great including room treasure hunt & surprise gifts & playroom. Food in Bricks & park not! Mainly unhealthy options for children apart from fruit. Cereals all least healthy options. No wholemeal bread. No dairy free options at ice cream station. Fizzy drink stations very obvious in hotel & park water refill not. We had booked 2 nights dinner but cancelled the 2nd. Other than food hotel was a fun experience and our 2 grandsons 5yrs & 3.5yrs really enjoyed it.The staff were very helpful when there was a surprise missing from the safe. Swimming pool also good. It would help if there was somewhere a 2nd parent / carer could sit and watch as i had to leave session earlier to fetch forgotten goggles but would have to have got changed again to go back in. Staff members helped by taking them in.

We enjoyed our stay very much. But I would have to say the staff let us down with having little to no information when I asked something but they where very friendly but this cost us more money because we didn’t know about the drinks had to be paid for the next day we weren’t given the correct info when we arrived about the hunt in lodge for the Lego set for the kids and what happens in general, overall I don’t think I would make the trip again because it seemed at times to be more of a con than and money grab than a enjoyable stay.

Enjoyed our stay thanks

Great for kids just not during a heatwave. No A/C at this price point is criminal!

Overall brilliant - perfect for kids and very approachable staff. The check in was very quick and technology based( it was self service which was neither good nor bad). We got to the lodge and settled in with no problem, opting for showers however we realised the shower design means that any water splashing off you from the waterfall shower meant it soaked the floor outside the shower, luckily we had a bath mat but that was soaked after 3 showers. We made our way to the restaurant and the vibe we got straight away was Butlins vibe with kids entertainment put on etc. Food was very overpriced, a burger was £21 for adults and a kids 2 course meal was £23( we heard another family ask how much the single course kids meal was and they were shocked when staff said its £17). I dont consider that a family friendly price after paying upwards of £200 for the night stay. The food was beafeater quality rather than over £100 for 3 drinks 3 meals quality. The lodges are situated around some play parks which in principal are great as it means kids can play while parents can relax on the front porch. What actually happens is kids play until late hours( we went to sleep at 9:30 and they were still outside) and be generally loud. That however is something i would argue is our fault for going to a kids resort rather than kids being noisy. Generally positive but does need to reflect on their pricing and designs of bathrooms.

We are just back from an amazing 3 night stay at the Legoland resort hotel. The hotel is fantastic, so much for children to do, we loved the Themed rooms and the entertainment for the kids. The early access to the parks when you purchase park tickets is an added bonus to beat some queues. It’s just short walk from the hotel to the park. Would definitely stay again!

Lego characters scattered around the grounds are engaging for children. As is the Lego in rooms, VR effects and mood lighting in the bedroom. Play areas around the site are excellent and the reception and restaurant are well run and organised. Lodges are fairly basic but have all that you need.

Property was very clean. My toddler loved the treasure hunt in the room and the many playgrounds in the village. Also lots of photo opportunities with lego characters.

The property/ room is filthy and the customer service from management in particular is appalling

Excellent accommodation and the staff couldn’t do enough for us, on our late arrival. Will definitely stay here again

Beautiful hotel, lots of Lego details, very well looked after, room service super quick. Activities for the children in the room and generous gift. I loved it. I live in London and I don’t need to stay there but I will again just because I loved it. And they have a splash pool as well!

Don’t book this hotel on Hotels or Expedia. You will not get free tickets to the theme parks. It’s disappointing You only get them if you book directly from the website

Stayed in Woodland area and weren’t notified ahead of time that it’s a far walk from main hotel. Our already expensive Uber dropped us at the hotel only for us to find out that we had a long walk uphill to get to our actual room. We were also disappointed to find out we didn’t have access to the pool. Ended up okay as the kids loved the playgrounds at the place we were at. Restaurant waitress service was terrible! They stood around chatting and visiting while many of us tables were ready to order. You had to go up to a server to ask to order. They never checked on us to see if we needed anything else or how we were enjoying our meal either. Ate two meals there and this happened both times. Kids did love it there overall though, so although it was expensive, it was a really fun place to stay at. Just wish the servers would be more attentive and would actually pretend they care to help you even if they don't genuinely care.

Great stay and lovely staff. Would definitely stay again. My little one loved it (3 years old), only needs a little step for little ones to reach the sink and toilet.

The stay itself was amazing, we didn’t know that we where not booked at the main hotel rather than the new side which wouldn’t be ideal to get to if you don’t drive as they don’t tell you how far it is, the cleaners came in the morning but didn’t empty the bins, we just got new towels and the bed was made, but the rubbish was not taken out or the empty boxes in the room which was a bit of a let down.

The kids had an amazing time

There are loads of things to love about this hotel but the rooms aren’t one of them. They are pretty old and tired. The lift situation is chaotic as there aren’t enough of them and lots of people checking in with kids and luggage. The resort overall is pretty cool. The pool was fun (a bit small),

Lots of cool stuff. Lol

1) standard check in time is 4pm. "Early" check in is a beautiful £40 surcharge so factor this in for anyone booking with kids/luggage 2) charged my wife for a day pass ticket £96 for our son who turned 5 the morning of arrival despite having bought an adult + 1 preschooler ticket package

Incredible for the little ones, amenities within the room were fantastic. They absolutely loved the treasure hunt. The room was decorated amazingly and was extremely clean. Just a good score with regard to the adults though, I would have liked to have some biscuits as part of the coffee-tea area as there was nothing with our brew after sitting down a long day. Milk is only just enough for one coffee or tea. Coffee machine made luke warm coffees. Headboard is rock hard would be more comfortable with a softer one.