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Floor hadn't been hoovered, bits everywhere, skirting needed dusting, full of cobwebs in corners

Miss advertised, i was meant to stay in an executive room, it was dirty, smelly and very dated.

This property was not as expected. Their own website was outdated with pictures from years ago. The property itself was run down and overall cleanliness was poor. The room itself was adequate but cleanliness was a factor, dirty mirrors, sink not properly cleaned dust on cupboards and ledges. It seems that the owners are not investing and letting ot run down.

First room I was offered was stifling and dirty , second room slightly better but again dirty and security lock on window broken as it was ground floor this is unsafe. Man on reception had appalling body odour

Had everything I needed for a two night solo stay. Due to hot weather they'd made sure there was a fan in the room as well. Good size car park, a little run down but nothing a lick of paint or replacing a missing bathroom tile won't fit. Had USB plugs in the room as well so that was an added bonus

I was In the old part and it needs updating badly. Excited when I saw a spa bath in my room but bath was worn around the plug area and not appealing so wasted. Toilet was stained with brown as old. Taps on sink worn and spun round a lot before water came out.

A good value hotel but in need of further upgrade. The stair carpet was frayed and the paint work was very shoddy. Having said that the room was clean and the bed was very comfortably. The breakfast was excellent.

Good size room, clean bed linen and towels but the room is looking worn. Stained bath and broken tap. Tv remote didn’t work. Got the feeling it’s all about the restaurant and not the accommodation.

Friendly and efficient welcome at reception. Shown to the room (room 11) which was in one of the external buildings. Clean, tidy with a comfortable bed. Good space and we both had good nights sleep despite the best efforts of Storm Bert. Really enjoyed the stay.

We booked a bigger room and the photos looked good. We arrived at 15:30 and were shown to the room, it was a large room with a 4 poster bed and looked a good size, but the room had towels scattered over the floor and had not been made ready, we were shown to another room which was very shabby and the radiator did not work, and the room had a small oil filled heater, the shower head, and ceiling light looked like they had not been cleaned or maintained for many months, we said we wern't happy by this stage, so we were shown to the refurbished rooms, but the double room was very small, it was warm and better maintained, but there was a chair but no room for a small table to fit my laptop on to catch up on some work, so i had to balance it on the ironing board in the tiny room, we have now cancelled the December stay, as i asked about a refund for the larger room we paid for but the excuse was you were upgraded to a better room! All the outside of the property looked unloved and shabby, we would not stay here ever again.

Thank you very much. I liked everything very much. Next time I will definitely take this hotel.

Good environment

It's a sad run down hotel, I believe they are trying to renovate. The staff are lovely though. Our room was fine for us. But we had to use plug in heaters to warm the room as radiators weren't working. The bed was comfortable and slept ok. Wasn't sure if they did breakfast or meals. Nothing was mentioned and we didn't ask.

Hotel was nice but tired. Room was huge plenty of room for us. Very clean and tea/coffee and biscuits appreciated (more milk needed)

Lovely setting Lack of reception staff Light fittings in Glass room full of cobwebs

My first choice ever

Staff we nice ...English language litle struggle atvtimes but frendly

Absolutely amazing room & bathroom. This was our second stay and we will definitely be going back. Beautiful room, kind, friendly staff. Loved it. Cannot recommend highly enough.

The room was comfortable but got a poor rating for the following reasons. The shower support bracket was at about 4 feet high which made showering difficult. No toilet roll holder, just a couple of rolls piled up on the cupboard. There was no bedside lighting despite at least one socket avaible. Only one main light with the only switch by the door which meant trips to and fro in the dark. Last 2 problems not acceptable in any hotel room. Lastly access only via a narrow spiral staircase. I would not like to have tried this with a suitcase. If I return I will be asking for a room in the annex which, from memory, was much better.

Thank you all good for me, lovely room, four poster bed!! nice bathroom, comfy and good bed - ,convenient place to stay not far from M4 and Swindon. Safe parking which is always one of my main concerns and priorities! Didn’t eat breakfast