メルキュール・ヘイダック・ホテル

Water poured through the rough onto live lamp from the roof of our hotel room. Nobody in reception and no acknowledgment from hotel or support to address issues. Shame as nice hotel.

Lighting in room very poor as rooms very dark. The additional £10 to use the pool seems very overpriced considering there were swimming lessons taking place so not very relaxing and also the jacuzzi was drained and out of action. Neither of these thing were told to me before I paid otherwise I wouldn’t have bothered.

The hotel could really do with a refresh if I'm honest. The staff are friendly and tentative. Food in the evening was average and breakfast was good.

Great place to stay

No Air-Con !! Nothing to say in advance the AC had been broken for 5 weeks (Its a Daikin, so quite common for parts) Charge £10 for guests to use the pool...... oh thats right, Jacuzzi not working..... Big name chain, but 2* setup

We booked half board but when we got there we were told that we had to order and eat in the bar area as the restaurant is for coach parties! Eating dinner when a coach load comes in, not pleasant. Next night there was a wedding in the marquee. We decided to eat in the conservatory, which was nice until the whole wedding party came in. After that we couldn’t get near the bar and had to go to our room with no dessert or more drinks. Also we were told there would be music from the wedding but wow it was so loud! As paying guests we felt like second class citizens. There should be a bar area for residents but as usual I expect the problem is they do not have enough staff to cover this. The staff did their best and the food we had was nice but we expected a four star experience with a nice dinner in the restaurant not bar service! Also the window in our bedroom had to be propped up with towels so we could get some fresh air. Overall not a great experience.

I recently stayed at the Mercure Haydock Hotel in St Helens and had a thoroughly enjoyable experience. The hotel offers comfortable and well-appointed rooms, providing a relaxing environment after a busy day. The staff were welcoming, professional, and attentive, always ready to assist with any request. The facilities were excellent, including clean communal areas and convenient amenities. The location is great for both business and leisure travelers, with easy access to local attractions and transport links. Overall, the Mercure Haydock Hotel provided excellent value and hospitality, and I would happily stay there again.

Nothing special, it’s showing its age and the traffic it’s had over the years through its doors, I didn’t find the room that clean and the air conditioning didn’t seem to work or was difficult to operate. Not bad though for the price

Rooms are now quite tired for the amount you are paying. The gym is very small and again is looking quite old. Breakfast is expensive & not that great (last time I had it) so I no longer bother booking it & have breakfast elsewhere. It is a great location & is usually available so if thats what you need its OK

The ladies on reception were lovely, very friendly and informative. The room was very spacious and clean. The lady on the bar was great too, smiley and chatty even late on when the bar filled up after the Becky Hill show at Haydock racecourse!

Great stay. Lovely hotel. Large room, comfortable beds, room had everything we needed. Lovely breakfast with choice of cereal, juices, coffees, teas, also good range of hot food. Will definitely stay again.

Breakfast was not great - very little selection, scrambled eggs tasted odd. Hotel rooms are quite dated, and the gym could do with a clean / update. However, room was quiet and staff was generally friendly.

I didn’t enjoy my stay, there was no air conditioning and static issues with the metals in bathroom, no idea what that was but I got about hour and half’s sleep due to it being too hot and a really loud noise coming from the landing area.

They had no lift and I am disabled. The walk to the room and stairs made me ill. The room was OK but the bed was too hard and uncomfortable. They had a wedding on the Saturday night and the noise of the music was ridiculous with a thumping base, went on till midnight. I would never go back.

Would definitely recommend this hotel and stay again thanks

Easy access from motorway good parking food good

Woman on reception very chatty… Comfy beds and quiet. Room needs a bit of maintenance but clean room. Would return

Uncomfortable and not suitable to sleep on pull out sofa bed. Could feel every spring and hear every movement on it.

we booked this hotel after we were disappointed by the planned apartment host….we got easy access even after midnight and the staffs were amazingggggg

This is a lovely.vig spacious hotel with plenty of space in and around the property. The staff are brilliant, the bar area is great, the breakfast is excellent and the rooms are lovely and well decorated and themed on Haydock Racecourse and Horse Racing somits perfect for reaching enthusiasts and anybody else. The air-conditioning isn't the best in the rooms and the hallways at the rear of the building but the reception and communal areas at the front are well air conditioned. We were supplied fans and the blackout curtains kept the room cool formour second night. I think someone, pretty the previous guests, decided to leave the heating on full in the middle of a heatwave. I wish I would have thought of that one when I was a child!! Ha ha.