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We never received the message to be able to check in. We messaged the host many times through many different means with no response until after 5 pm and we had been stuck frantically looking for a place to stay. After we found another place for the two nights, the host reached out with the information for access. When I explained the situation and requested a refund, they refused to refund but one day as “you can stay the last night in the property if you wish,” as if I would have had any idea upfront that they were ever going to respond. They continued to refuse to refund the last night. Numa’s process is too unpredictable and risky. I would avoid it.

Kitchen needs sharpened knives… everything else was perfect! Thx again

Clean and spacious property.

Tudo limpo e organizado!

Great location, good size for a family of 5. Smoking odor covered by lots of air freshener which made it worse especially to someone who is allergic to this order. Requested early check in, never got a response on the day of arrival, no big deal. Location is perfect. All in all it was good. The odor was the biggest issue for me.

Excellent location near two metro stops. One metro ride on the Elizabeth line from Heathrow airport and then 5 minute walk. Everything is near by, the famous Selfridges in Oxford Street, groceries, restaurants, shopping. The apartment gets refreshed everyday by the wonderful and friendly housekeeping lady. The team is great at responding in a timely manner and are sure to make you feel safe and cared for. I traveled with a minor and safety was a top priority. Overall a great place to come and rest and relax after a day of walk and exploring.

The property is very well located and maintained. However, for the same price I would stay in a hotel where the amenities are usually on premises such as a restaurant a gym etc. The walls are paper thin so you hear everything in the next apartment, the kitchen didn’t have a single wipe cloth something my wife didn’t appreciate, no water bottled,. The communication was deficient as there is no cleaning or bed make up service on the weekends, so if you have plans to spend the weekend plan for no cleaning and other services. Weighing up, I’d stay in a hotel next time.

Property is off of an alley, in a quiet lovely section of Mayfair. Walkable to Hyde park, and to Green park. In the area are plenty of places to eat and shop.

很不錯的位置，清潔乾淨，很舒服的房間，我們在這度過愉快的一週

Loved the quiet neighborhood

Even the maids did not know how to operate some of the gadgets because it’s so high tech. Refrigerator shut down for over 24 hrs, wasting 2 days worth of groceries from Waitrose. I never got an apology call from management. Convenient location but poorly ran. I got the biggest penthouse btw. Stayed for almost 2 weeks, so I am not a regular complaining guest. I spent big bucks and didn’t get ONE PHONE call of apology.

Great location. Very quiet. Well presented. A perfect place to stay when in London

Great size apartment in a great location - close to lovely restaurants and shops

Convenient to major attractions. Upmarket. Suits a luxury lifestyle.

This was the best accommodation I've had in London. Centrally located yet quiet. Close to shops and restaurants. Great value for the money. I highly recommend this place.

Great idea will use now instead of a hotel the facilities are of a better standard to some 5 star hotels

Loved the location and the staff

Love that the apartment was cosy!

객실은 깨끗하고 위치도 아주 좋습니다 아파트 구조상 생각보다는 조금 작았습니다 24시간 컨시어지 지원은 되지 않습니다 미용티슈나 키친 타월 화장솜등은 따로 준비해야했고 금고사용설명서가 비치되어 있지 않습니다 벼개가 좀 불편했습니다 비밀번호를 누르고 들어가야하기때문에 도착전 이메일 확인을 잘해야합니다 따로 컨시어지가 늦은시간까지 있지 않습니다 문제해결은 호텔스닷컴 전화문의나 다른곳 네이티브로 연결되고 시간이 좀 걸리지만 해결은 됩니다

Apartment is fairly good. Modern design overall with generally good quality furniture etc. Problems on first day. Despite booking for 3 people (2 adults and teenager) via Hotels.com - it took 6 phone calls to have bedding made available for use with the sofa bed. Told us was our fault for not letting them know that we would want to use the sofa bed. Where else was the teenage child supposed to sleep? Hotels.com and the Natives need to sort out the communication because my booked was clear and the inconvenience cost me a couple of hours of my time trying to sort through multiple operatives. Other issues with fridge and soiled sofa detracted a little from the apartment. Overall though, a decent stay in a pleasant part of town which makes lots of central London in walking distance. Nice staff who were helpful especially cleaning staff.