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Perfect Place Perfect Day

Lovely hotel, friendly staff and nice upgrade

We stayed for New Year’s Eve and the staff were very accommodating and helpful. We stayed with our new born and we were greeted with a lovely baby towel, wash and cot upon our arrival to the room. Our stay was peaceful and just how we wanted to see in our new year. Staff allowed us to order a local takeaway and eat in our room & provided cutlery when the food arrived. Breakfast was amazing and included various options.

The staff were lovely, so friendly and courteous. We were given an upgrade to a playground suite, which was beautiful.

Hotel and setting is lovely and has very high potential. However, the room was filthy, covered in dust on almost every surface. Door handle for the wardrobe was hanging off, bent and with a screw missing. The bed was covered in hairs. The carpet is covered in stains. Skirting board is resting against the wall with a huge gap behind. Marks and missing paint in several locations needs repainting. Blind in the room when put down is absolutely covered in dead squashed flies. Shower tray has a huge crack across it & needs replacing. Heating wasn’t working so electric heater provided (fair replacement but meant an incredibly dry air in the room). No lift/offer to help carry suitcases up 4 flights of stairs to the second floor. Felt very pressured to eat in their restaurant after having to fill out pre-arrival information, phone called to ask to dine there, asked again on check in & sent emails about dining there too. Staff were friendly, breakfast included was delicious in fairness.

Good breakfast, lovely clean and modern room.

While the hotsl describes itself as ‘quirky’ I felt that this was a guise that suits them well. I bike a club select room but the too had frosted windows ! I was hoping for a chance to open windows and have some fresh air. Luckily the front desk guy changed my room to a lower class but I could at least see out, Don’t advertise and charge for park land views just to assign guests to rooms with windows that are frosted and don’t open. …. Think about your guests as people - also no face clothes, no shower toiletries, no ice unless requested - not completely sure how you got your rating but I would stay here again / just be sure to specifically request a room with a view ! Also no offer of my free bottle of wine - I asked as I checked out and finally this was offered …

Exceptional in all areas. Loved the breakfast.

Excellent service

An amazing boutique hotel which just works perfectly. A fabulous old building reimagined into a small amount of rooms with fabulous shapes and designed with thought and style. Quality abounds throughout and all makes for an amazing stay.

Potrebbe fare di più come hotel a 5 stelle. Esempio, set di cortesia in camera come accappatoio e pantofole, ed aiuto a portare i bagagli su in camera.

Service a little slow,few items not in room to standard

Nice boutique property located in the middle of a popular park. Good standard of accommodation and good price mid-week. Comfy rooms. Need to get rid of the crazy glass door to the bathroom. Very limited parking with over-spill across a dark pathway. Overall, would use again

Great hotel, but parking was a bit of a challenge.

Great hotel and the tower room was really special, food was good also.

Lovely hotel, we stay every year for our anniversary.

Nice stay at the castle, friendly staff and a nice breakfast

Beautiful hotel with fantastic staff, we only stayed 1 night before an early morning flight from manchester and we wish we could have stayed longer. The room was perfect and a great size, very comfy bed, great decor throughout the property and the food was sublime, we had a sunday roast and breakfast and it was all perfect. We’ll 100% stay here again. 0 complaints.

Easy to find. Ample parking. Beautiful surroundings. Nicely presented country house style building. The staff are friendly and professional. Bedroom is very comfortable and cosy without being small. Mini bar is well stocked with lovely products. I hope to stay again.

Nice location only minutes from the airport. Relaxing place to stay. Friendly staff. Clean rooms. Will be booking next time we have cause to stay near Manchester.