オートン ホール ホテル & スパ

All staff we met were friendly and helpful, including spa staff. Room clean and spacious, not modern but traditional as would expect in older part of building. Shower hot, bathroom huge! Mattress not the best though. Think room would be cold in Winter due to period windows, single glazed and not air tight. Breakfast also traditional, nice to have tea and coffee served at table, fresh bread , hot food good, cereals limited and basic.

“The breakfast was excellent—well cooked, delicious, and made with fresh, high-quality produce. Everything was prepared perfectly and really set us up for the day. A great start to the morning and a highlight of our stay.”

The staff were extremely helpful and pleasant The decor etc is looking a bit tired The food was only average despite the efforts of the staff

Very nice hotel, great amenities and little touches

Poor Spa facilities, not enough seating throughout pool area so could not sit and relax or read. Not clean in many areas. Only one treadmill and one cross-trainer (located basically in a corridor), this is not a fitness area, very inadequate. Lots of buckets from leaking roof throughout hotel.Rooms facilities much better. Beautiful building and grounds. Basic breakfast options, adequate but nothing special. Would stay for the room only, certainly not the spa or fitness facilities. Rate would need to be reduced to exclude the spa to encourage me to return

Yes room was spotless and had a very lovely young man who sieved us at dinner and again at breakfast

Could do with an update. Staff lovely, breakfast all Luke warm including coffee

The room was spotlessly clean! Bed was comfortable and the surroundings beautiful. The food was highly priced so we didn’t eat on site. The only downside was very cheap toilet roll! Better quality would be better and wouldn’t cost more as you would need to use less!

Clean room and nice staff

Clean but dated property in need of refurbishment in a lot of areas

Room dated and broken furniture in bed and bathroom 3star at best Nice evening meal in pleasant dining room Breakfast in a meeting room with not enough space to get between for me once others sat down and a disabled guest had to walk all round the room to get to her table, table cleared knocking into the back of guest chairs to get by , no apologies, fried eggs dried out and rubbish ,such a shame after a good meal the night before. Definitely not 5 star

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The room had rust on radiators in bathroom,. Shower drain was blocked and we had to unblock it. Restaurant refused walkins even though it only had 2 couples there, as they had 2 weddings going on. But reception told us we could eat at the restaurant.

Comfortable hotel and nice SPA area

Lovely to have a spa on site but facilities are a bit dated and need refurbishment Reception staff need to be more welcoming, attentive & courteous Window in room was broken & sealed with tape! Wasn’t placed in booked room type but was sited in another of a similar standard

Outdated but pleasant

Its a beautiful building with potential but lots of areas need attention. Rooms are clean and bed is lovely, but they need refreshing as shower poor, marks on wall, walls thin so you can hear everything. Pool area needs proper maintenance and attention i.e. repainting, roof sorting as it was dripping, steam room stopped working, changing rooms small, dirty and wet. Pool was cold and lots of children messing about. Limited seating and loungers round the pool and generally needs a conplete makeover. Not what you expect from a relaxing spa weekend. Staff reasonably friendly but nothing special. Corridors cold. Pub next door also needs refreshing and new chairs, carpets etc. Due to rain the carpark was mud bath and needs properly tarmaccing or gravelling. Breakfast fine but nothing special. Signage in hotel is poor. It has so much potential, but falls short sadly.

Yes

Stayed with our dog, was the most stress free stay. Can’t recommend highly enough. All staff were friendly, helpful and professional.

food was good