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Beautiful old world building with lovely rooms, bar the bathroom being upstairs. Staff were very friendly and helpful. Food was good especially the breakfast. Very disappointed that they had a special curry and pint offer where you couldn't have and alternative drink and when we ordered the curry anyway we were charged £20 without the beer wheras it was £15 with the beer!

This is a fabulous place to stay in lovely Charlestown. The hotel, bar and amenities are excellent. There is a lively terrace to have a drink and something to eat while you soak up the views of the sea and harbour. The staff are all lovely and make you feel very much at home. We have visited before and it’s nice to pick up conversations with staff who make the effort to make you feel welcome. It’s an ideal place to stay if you are visiting the Eden Project or if you want a base to explore the St Austell and Fowey area. The rooms are very nicely decorated and feel plush. There is also free parking at the sister pub up the road, the Rashleigh Inn. All in all - top place to stay and lovely people!

Lovely place and lovely helpful staff. Went to an Eden session at Eden Project and the rooms at Pier House Hotel had dry robes that we were able to take to the concert as the weather wasn’t great. Lovely touch!

Amazing hosts, amazing food (both dinner and breakfast), spacious room and a lovely neighbourhood! We will come back!

Lovely hotel set right next to the harbour and beach. Staff are really friendly, food is great too and reasonably priced. Breakfast very good too.

Consistently good stayed several times

Stunning hotel right on the pier. Incredible value for money. Best hotel room and breakfast we’ve had in Cornwall!

From the moment I arrived, every aspect of my stay was simply brilliant. The welcome was warm and genuine, setting the tone for what turned out to be an exceptional experience. The staff were attentive without ever being intrusive, always going the extra mile to ensure everything was perfect. The room was immaculate, beautifully designed, and incredibly comfortable — a true haven to relax in. Every detail had clearly been thought through, from the quality of the linens to the thoughtful amenities provided. Dining was another highlight, with delicious food and excellent service that made each meal feel special. The atmosphere throughout the hotel was inviting and elegant, creating a perfect balance of comfort and sophistication. Overall, it’s rare to find a place where everything exceeds expectations, but this hotel managed to do exactly that. I wouldn’t hesitate to return and highly recommend it to anyone looking for a flawless stay.

Beautiful hotel, fabulous staff and food, parking nearby.

Room

Staff was wonderful. Rooms were amazing and the location was perfect!

Fantastic view and staff very attentive.

Beautiful room both in furnishing and decor (room 10). What a great bit of planning to have the bathroom on the floor above to offer some privacy. The bathroom was very spacious and stylish with great water pressure. The host gave a lovely welcome and showed us to our room. The mini bar in the room was 'normal' prices, what a nice suprise! The pub downstairs was very nice where we enjoyed a couple of drinks. The breakfast was really special - I really enjoyed the Turkish eggs. A great spot on the harbour. Shame the tall ship had been moved due to repairs. All in all- and absolutely lovely stay.

Fantastic St. Germain Winter High Spritz cocktail, incredible dinner and breakfast!

The harbour was stunning ,the hotel was excellent in every way,even all the staff greeted and treated every dog that came into the lovely bar.Highly recommend,go!

Super friendly, lovely room and lovely food. Highly recommended

The hotel was very good all round. Room, bar area and breakfast all high standard. Staff were very friendly and helpful. Limited parking meant we had to park at the sister hotel at the top of the hill but not too much of an inconvenience. The major downside not really within control of the hotel is the ongoing work around the harbour which had a significant visual impact from our sea view room and also meant there was limited access to the harbour area.

Le personnel sympa. L’endroit merveilleux, le service également bref, un sans faute ! Je recommande vivement cet hôtel authentique chargé d’histoire.

Absolutely fantastic. We paid extra for the sea view and so glad we did. The room decor delightful, as well as being clean and comfortable with well thought out amenities e.g. decent hairdryer and coffee machine. Restaurant experience great and all staff amazing. Thank you everyone for a wonderful stay.

We were very impressed with the room and facilities. Comfortable and clean. Lovely little touches from quilted rain coats to fresh milk in the fridge and even complementary larger in the fridge in our room. Also a super selection of coffee pods and tea for our use which added a bit of luxury to our stay. Staff were incredibly helpful and personally showed us to our room. Breakfast was excellent as was our evening meal. Highly recommended