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Poor slow service, incorrect food delivery, expensive, bar not stocked up with every drink asked for not available

Nice stay on busy motorway service station. Great for an overnight stay but personnaly would not stay for any longer. Dinner options were adequate as was the breakfast.

Stopped off after a late flight back into Bristol , clean property and comfy beds

We did not enjoy our stay here, it started with the room not being made up for 4. We found the trundle under the single and rearranged furniture to get it out by there was no duvet. We called reception but no answer. We went down to reception and they gave us a quite stained single duvet. There was no cover. We requested a cover and were handed a double cover. No apology was given. The condition of the room was poor, e.g. controls on the shower falling off, stains on the walls.

Air con wasn’t working room was boiling hot. Floors had stained patches (bleached) not overly nice but served a purpose

The first room we were allocated had used towels hung up. Moved. Rooms and communal areas had stained carpet, dusty. Toilet seat wasn’t white, peeling ceiling. Needs upgrading. Expensive for what you get.

Staff at this hotel were excellent. Reception and restaurant also very presentable. Room was in much need of refurbishment, including things like windows. A very old, tired hotel and at £150+ including breakfast I will not choose to stay again

Charge an additional £5 on site to park your car. When we arrived at 9 pm, there were no parking spaces available and you had to park in a lorry Bay in the truckstop.

No comment

First they didn't tell me about extra payment for parking if you booked from Hotels.com service was awful. They would not come and clean the room unless requested and had to be done earlier? Wouldn't let my son into the gym citinv Health and Safety? He goes to school 10 miles away on his own. Had to go out of the hotel to get to electric car charging and the only non tesla charger wouldn't work. Car park was full..overall dissatisfied and won't book again

Weekend staff were amazing. On Monday the chef was extremely rude and condescending when was told that the coffee machine had run out of coffee and when was requested for a fried egg. She literally snapped at my son when he asked for a fried egg. Not impressed at all! Otherwise this hotel deserves a 5 star rating all over

Was so lucky with this hotel my husband was ill on way home and got a room same day good price staff brilliant

Nice size room nice location downside hidden extras told parking and breakfast were free but was then charged

Nice stay..

Very dated bathroom with clear sign of floorboard damage from damp. 2 single beds when I booked a double room. The room door closed with a gap and any wind would rattle it all night. The breakfast was really below average.

Average, generally clean and the staff were courteous

Yeah it was good

Good value, room dirty.

Convenient stay off the M5. Dog friendly. Breakfast included. No bath in the family room & room a bit hot!

A very tired property but was surprised with a £5 parking fee. This is not a city centre location and is in fact a service station with over 2000 car parking spaces that are not used overnight and you have to pay to park. The staff are fantastic and on being asked to pay I had to scroll thru the app to find that it is stated. But not obvious and certainly not expected at a service station. Note to self l, Go thru every single page, even for a last minute booking!!! But the worst thing was the complaint via the online chat. I complained and did not find the response adequate. I asked to speak to the supervisor and the same operate tried to pass themselves off as the supervisor! Which is obviously via the online chat. I again challenged the initial operator and eventually spoke to a supervisor I think! . They passed me off with a £20 voucher. I am still waiting for a response to my complaint and still waiting for a response. This is hotel is poor, but the staff are great. They are over worked (2 people dealing with many guests for breakfast) one behind the scenes and one front of house. They are not supported by any form of appropriate resource management and approach workload scheduling . However the main complaint is Expedia. You have staff who lie and misrepresent themselves. I am still waiting for a response to my complaint and do not accept your resolution. The complaints procedure does not exist. What are you doing about staff who lie and misrepresent themselves???