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A friendly atmosphere and felt valued as a customer

Clean room, decor a bit tired, lovely food Major drawback was no mobile phone signal, no Wi-Fi, no 4G - OK if you want to go totally off-grid I suppose

Lovely hotel with friendly staff. Great breakfast with plenty of choice. Evening meal was fabulous and great value for money. The room was quiet and comfortable. The only grumble was the shower which was tired and couldn’t be directed in a suitable position.

Food good staff helpful and polite

Lovely staff, all very friendly, food all great, and good portions

The staff are always friendly and welcoming, the bar and restaurant area is pleasant and the food is great.

The hotel has been taken over by The Green King Group and is undergoing a refurb. This did not disrupt our stay and the staff were very friendly and made sure everything was as it should be.

Return visit following a good stay last year. Room was clean & spacious. Would have been great to have had air con or a fan as it was unbearably hot! Nice bar with good food.

Food was delicious. Bed comfy. No aircom but took a fan with me. Gave us half a toilet roll to last 3 nights. Didn’t replenish any shampoos after first night. Bedroom and bathroom not very clean. Mould for example. Carpets tired looking throughout. Waiting staff poor. Very slow to take orders. At breakfast we were isolated from other guests because we had a dog with us (which we had paid £30 for), so felt rather awkward being put in a dark room on our own. Not worth the three figure cost per night despite delicious food.

This property is very tired the service was terrible food poisoned the first night meal no gluten free or dairy free for breakfast had to take my own food with me, the bathroom had massive mould on the ceiling the carpets were filthy the toilet seat was loose and the shower switch was missing parts so loose and broken, the fire alarm went off and we was left no one told us to get out very poor and definately not meeting the health and safety regulations

The staff were so friendly and helpful nothing was too much. It is a lovely family run hotel , I would go back again no problem.

Everything was very good, very welcoming!!

Comfortable room with all facilities you need. Friendly staff, large car park, bar and dining options if needed

The stay was fine, upon our arrival our meeting was " fill in the form, follow the arrows to your room" What I expected was " welcome to the royal, your room is on the third floor and arrows point out the way, do you require assistance with your bags" The room was clean but the mirror was in the wrong place as there was no lights for makeup application. The hotel is under refurbishment so allowance must be made. One complaint is: we were the only guests and we went out and our room was not cleaned, we returned late in the evening looking forward to tea and biscuits, but were presented with an un made room. On check out we were told you should have said something but at 23:30 I'm sure no one would have been about. All we got was a 'sorry'. Breakfast was ok but again microwave bacon is very crispy our second day we had poached eggs, strongly recommended.

We enjoyed our stay. We were celebrating on new years eve

I was amazing, lovely hotel friendly staff

Great place. Great people

Generally my stay was fine, the showers are very small and the breakfasts simple. I am not sure of i would stay there again.

Bedroom carpet was covered in long dark hairs. Needed a good hoover!