スプロウストン マナー ホテル ゴルフ & カントリー クラブ

It is a nice hotel with lots of potential, that could certainly have some improvements made, but we’ve had a good time there overall.

Liked the grounds very much. Room lovely view over the golf course. Choice of evening meals in dining room limited. Lady who ran the bar by dining room was excellent. Extremely welcoming. One member of staff on reception was very curt, bordering on rudeness

Quiet area, Golf course been the major attraction and also less than half a mile to supermarket

The team at reception and at the restaurant (dinner, breakfast) were professionals and very kind. There is a big issue with housekeeping : we stayed with a baby during 5 nights and we had to show we were upset: then they cleand our room ! In fact they never used the vacuum (but we asked for because the room was very dusty ) snd they made the befs only once in 5 nights !!!! 200 euro per night : the cleaning doesn’t deserve this money !!!!

Clean & Quiet.

I would like to complaint aboout the service me and my parner recieved yesterdays at the Sprowston Manor Hotel. We arrived at 2:30 pm but understanding check -in hour was at 3pmwe went to the bar. 3 oclock we did the check in. Ive reserved a double bedroom city view and sent to a hidiouse room at the far back of the hotel. The lobby was full of durty linin but my assigned bedroom had dust everywhere and the toilet bin hadnts been emptied. Weve went back to recepcion and assigned a “better and cleaed room” on the same floor, staring to the air condicionate vents( só much for the city view). Make note i’ve booked this staying to celebrate my parners birthday, with a nice spay day and stay. After we settle in the room, went to spa desk to book some treatments, no one to be seen. 4 oclock, the girls is there but no slots available as they were short staffed and would finish at 6. The heated pool área is shared whit swiming classes, living 2 lanes available for the spa users. When asking a staff where to have a drink near the spa área, was sent to a closed bar. We’ve checked out the property at 6:30, and asked if we could have the breakfast refund? They informed us you Expedia should address this.

The hotel is oldey worldly so as you would expect our room was an economy and we were right up In the eaves, so it was noisy and very warm, pillows and beds not the most comfortable but it was pleasant enough and only a short stay. I would stay again because the family love the golf and the pool, but just need to be more careful selecting rooms.

Mould on tiles in shower surround of bath filthy taps for shower had dirt and mould on them reported to management no action taken stains on carpet in room coffee table had a lot of damage on it writing table stained carpet overall condition of room was. Very poor will never. Stay at this hotel again worse experience I have ever had and I have been staying in hotels 50 years

We very much enjoyed our stay, from the friendly and helpful staff, to the comfort of the bedroom, the use of the spa area and the delicious breakfast. Yes the hotel is a little tired but in no way would that spoil the stay there, barely noticeable due to the luxurious Chesterfield sofas and chairs in the bar and foyer area....a perfect place to catch up and relax with friends.

The stay was good, staff very friendly and helpful, food was good, bed was comfortable, amazing size bath,generally well presented,

The hotel was excellent and staff wonderful. The only reason for marking a 4 rather than a 5 is the bed and bedding. The "double" bed was just two singles pushed together (although there was a hook on the base for joining them it didn't reach), the bedding was just a thin flat sheet which was too small to remain tucked in around the beds, especially when the single beds moved apart. I found the lack of mattress and pillow protectors very strange for such a nice quality hotel.

The venue and setting was beautiful. Facilities were great. Spa and pool were really nice. The menu for food is limited. Our room was tidy and had been cleaned however there were marks on the mirror, walls and shower curtain but the room itself was clean.

Not welcoming when checking in. Bed very old and uncomfortable. Bar not open for drinks in the day. Nowhere nice to sit outside. Food was like eating at harvester only double the price! I wouldn’t stay again. Very disappointed. Looks amazing in the pictures but in reality the service didn’t meet my expectations.

The pillows were made of the hardest substance known to man. Receptionist was unfriendly to myself and then nice to other male clients after. Quite odd, I'm sorry she feels the need to behave like this and I hope she gets some help. Room was far too hot, no air-conditioning. Didn't fancy trying the pool. The place was definitely haunted.

Xx

The room was not fit for purpose, extremely hot, tiny window which opened to a room. No view. Extra aircon units were in the room which served no purpose! Beds were not made for the next day. Only good thing was the pool, well until a child was sick in the pool and we had to leave which is partially the hotels fault as she was wearing a mermaid costume and could not swim.

Could get food in anyway after 8.15. Restaurant, bar and room service finished at 8.15. Poor

Beautiful parklands and plenty of parking space. Spaceous rooms, good breakfast. Rooms are clean but could be cleaner.

Lovely large room and bathroom. The pool/leisure area is very good. Towels were provided but not flipflops so best to take your own if you are using the pool area. Towelling robes are provided in the superior rooms. Breakfast was very good but dinner options are limited and not fine dining but good value. The staff were welcoming and helpful.

Great location beautiful building & surroundinds