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I booked hotel on the same day of the stay. It turns out a form must be filled in and completed prior to being allowed in just the hotel reception. Upon finding this detail out as I arrived at the hotel, it was quite the disappointing experience that cannot be matched by having an on site host. Once the information was submitted, followed by a secondary transaction of a significant sum in the reception to act as damage waiver, we were finally granted access to our room. Room was nice but for the price as advertised it cannot compete with a Premier Inn which has a receptionist and breakfast included. Remote receptionist was helpful despite the process; though would be more well served on site

I wish they had let me know when I booked that there is no reception and checking in is virtual. I only found out when I arrived at the hotel. We stood outside for well over 30 min trying to enter details on the app that kept erroring. I called, but it went to voicemail- still haven’t got a call back. It’s a pity as the rooms are pretty. Also to note for those that are light sensitive there are very bright street lights and only shutters on the windows.

Room was clean and well kept. Good location with car parks close by.

Nice clean rooms an furnished to a high standard

The Room it's self was amazing. However with zero onsite staff.. it was very impersonal. There was no nearby parking and no advice was given as to where to park... the check in process was cumbsersom as no other place that I have stayed required scanning of passport..

Very spacious and a great location.

Clean and helpful staff

Everything stood out, but here are my star picks: 1 * for the location 1 * for the ambience (and smell) of the foyer 1 * for the decor of the suite 1 * for the bath (bravo...lovelt touch) Why no fifth star? The bed! Everythig from the mattress to the sheets to the bed frame...absolute let down. Show potential to be perfect but unfortunately however nice everything else is, if your night sleep proves to be subpar then what's the point?!

Fantastic location, the room had high end finishings, theprope

Communication wasn't excellent. Rooms are lovely and modern but a lot of noise from outside and from other guests slamming doors

Excellent location with parking options not too far away. The room was great, bathroom was excellent and bed was very comfy.

Absolutely beautiful room we stayed in the penthouse suite for our 10 year wedding anniversary and it was stunning! The view on the private balcony is lovely, the bath was massive and the little extras were lovely! Thank you.

Nice enough, however our room (the Pendock) needed some rugs to make it more cosy. The window blinds let too much light in and the bed was quite uncomfortable.

Utrolig sjarmerende sted og super tilgjengelighet til alt i byen! Sjekk ut grotta i kjelleren - den var syk! Fineste hotellet jeg har vært på og vi koste oss stort!

Beautiful room, easy check in, massive TV, great in room facilities (coffee machine, ironing, shower)

Absolutely beautiful room and bathroom. Tiny issue was it was a little chilly and we couldn’t get it to warm up. The manager did his best to help as it was late when we realised. However we were superbly cosy under the duvet and blanket anyway! The location was spot on. Beautiful area. The self check in was easy. Would be great to hire a few rooms and then use the kitchen and cellar room downstairs for group socialising. Thoroughly recommend.

Rooms very spacious and immaculately clean, very well designed and definitely worth the little extra considering nearly purple palace was £160 a night because there was a show on, multi storey carpark a few mins walk away and motorpoint arena is about 5 mins walk so works great if your going to a show and want to make a night of it, would definitely recommend

Great, beautifully decorated and clean and very quiet room. Thank you

The apartment is wonderful. An excellent location.

Amazing property, very secure and excellent location for both the train station and motorpoint arena