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Having made the Reservation and paid 11 months ago, 65 minutes before I was due to check in to the property Stay Inn called me and said I couldn’t stay at the apartment and cut me off. I was on a train with no WIFi and a bad 4G signal. I got no help from Stay Inn nor Hotel.com ( whom are impossible to contact) I had to source my own alternative accommodation in the Greenwich area on London Marathon weekend so that I could attend my son’s wedding in Greenwich the next day. So I had to pay a premium price for inferior surroundings in Deptford , incurring extra travel costs. Either:(a) Stay Inn realised they could extract more money from someone else as it was Marathon weekend or (b) the accommodation doesn’t actually exist and they just borrowed £££'s off me for 11 months. Not had money back yet

No communication from property had to chase them constant calls Then day before checking was asked to provide raft of ID paperwork and security deports onto a website that continued to crash 4 hrs before checking still no instructions had to call again only to be told the property had a maint issue and we would have to move location New location was 35 mins away and 99 in a taxi . Had to cancel x5 parking reservation s I refundable same day and book new ones at a cost of £248 on top of that then had to pay a further99.97 to gat to the venue which was originally in walking distance. Still haven’t revived deposit back and property say not their problem . Don’t use these fraudulent morons! I’m now beginning legal action! Repeat don’t use this company they are out to screw you !

All very good for one night had a 1 bed appointment all to my self

My booking was cancelled by phone as i was on my way to the train station to travel to London. The reason given was accounting issues. I wish I'd read the reviews more closely as this seems to be a common occurrence. I had to book a last minute hotel room at double the cost!

Cancelled on us at 15:20 20 minutes after we were meant to have check in so had to pay loads for another hotel at last minute. Absolutely disgusting how we have been treated. NOT HAPPY!

We stayed here as it was a walkable location to the o2, so perfect if you have an event to go to there. 5 girls so it was a great property where we could all get ready together. Some of the decor (floor trims are questionable) and the bedrooms are very bright. Downstairs back door didn’t open. It was otherwise a good stay

Really great apartment - a real treat to have a whole flat in London - it was spacious and had all we needed. Would definitely book again!

Lejligheden var egentlig fin nok. Dog var der en revne i glasset ved terrassen døren, samt der mangle er par knapper på komfuret. Mindre detalje kunne man godt se af det er længe siden at den er blevet malet, men ser havde ikke noget med selv opholdet at gøre. Men det var nemt at finde ind til og rundt i London.

No privacy in main bedroom due to 14 slats missing from the blinds; electric point in main bedroom wouldn’t take a UK plug, and in living room heating up the plug; both beds lumpy and uncomfortable.

El departamento está muy bien ubicado, la comunicación fue muy buena, cuenta con todo lo necesario para poder pasar unas vacaciones agradables.

After reading the reviews, I thought I’d take a chance as some were fine. We knew we had to pay a large damage deposit and there was no check in desk but we wanted somewhere close to the O2 for a concert. When we arrived at our destination I rang as instructed and was sent the email to pay the deposit. I immediately rang them back, after transferring the sum, to check in and was told (after trying several times to get through and being cut off) that there was a problem with the accommodation and I was being ‘upgraded’ to the Aldgate apartments. I tried to explain that this was completely unsuitable for our needs as it was 4 miles north west of where we wanted to be and a 30 minute taxi ride away but they were adamant that I had to accept it. I told them no and insisted I wanted to cancel and get a refund instead. I was told that if I went on the Hotels.com website I’d be able to do this. Initially I was unable to cancel as the booking was already supposedly in progress. Eventually, after 2 days, I managed to get through to a live agent who was really helpful and managed to get me a refund. The whole situation was at the time, and has since been, extremely stressful and costly as my new accommodation in London was considerably more. I doubt Stay Inn even have rooms in Greenwich or they totally overbook knowing people will ignore the reviews to get an apartment close to the venue and are then obliged to move location having no other choice. Be warned!

The booking and check-in process was inordinately shadowy and veiled, with instructions only provided moments before the check-in time. They were also near non-responsive to maintenance issues that left us without hot water for almost 3 full days and an inoperative washer/dryer. An unfortunate situation as the desirable design and location were overshadowed by their lackluster approach to 1.) guest concerns re being informed and 2.) functioning amenities.

A beautiful, very spacious apartment in a safe area, we really enjoyed our stay. Staff were very friendly and responsive. Will be booking with the same company again. Many thanks.

The stay was ok, the property is ok, it's just the long winded check in process that is really anoying. It is really close to the O2 arena so the location is great if you are going for a gig or event. It doesn't have parking so we just parked by Radisson Red around the corner on the road, it's free. I was a bit worried after reading the horrible reviews, but it was absolutely fine. The communication with customer service was ok, they got back to us fast enough by email and they were helpful over the phone as well. If you are very fussy or expect mega luxury then don't stay here. Otherwise it's ok for a short stay.

Nice apartment, great location for the O2. Good communication

Ladies in our 40 going to concert, you would think we were staying at Buckingham palace the way they security checked us. Cleaning lady banged on door before 10am again rude and aggressive. Snatch key out of my hand.place was dirty and no hot water ! On leaving has to dispute deposit with card company to get money back ! avoid !!

The property Is so clean

Excellent place to stay. Great location, facilities and cost. Check in logistics painful but if you can get over that overall an excellent value property

Good apparent to stay with family

ok