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Property is clean but too much work for just one person who had been gracious and available to address our needs 24/7

We stayed in two different rooms, with a total of 8 beds and every single one of them was dirty

The place smelled, beds weren't comfortable. Almost wasn't able to get checked in because no one answered the door. Saw spiders around in the complex and apartment. Pretty loud too.

Cigarette butts all around the entrance, a strong smell of marijuana in the foyer and corridor. No towels in the bathroom. We asked 3 times for towels, twice on our arrival day and the following morning when they were promised in 15 minutes but never arrived. In the end we just couldn’t wait to get dressed and leave. An excuse about the dryer not working and lack of towels because of a busy weekend was given. The curtain was just nailed up in the main bedroom. If I hadn’t paid up front I’d have walked out. This standard of apartment shouldn’t be advertised on a reputable site

Staying in the area for work. Catering equipment and sleeping facilities were great for the money. Overall a mild stay, quiet although on a main road. Staff not around unless you call the mobile number on the front door to summon them. Locked out due to staff not telling me how to get back in (code boxes next to front door for a different key from the key they gave me) Shower cubical had mould over the silicone and didn't drain water until atleast a half hour after the shower. Sofa on the living room was ripped in several places. I have asked for a receipt twice at reception and once via email to claim this on my expenses, they haven't done this and I cannot claim it back from my work leaving me out of pocket.

The rooms floor was dirty had not been cleaned, the sofa lounge for the third person had a big spring sticking out and exposed and no sheet supplied, tried to find a way to contact management to organise for something to be done but no one came until the night we were leaving and that was only because we chased after the supposed cleaner who knew little English. The TV was not working at first and I had to go ring outside front door buzzer for the cleaner to come to look at the TV who again knew nothing about it and was going to get someone to come look at it later, that never happened.

Small hiccup with rooms, gave us 1 room apt instead of 2 but then gave us 2 singles. Apartments were nice, the lady was really friendly and would talk to you, about 10-15mins from town in a taxi. Would definitely recommend to family, very accommodating even at 2.30am when I woke the lady up for a duvet, she was very polite and helpful

I arrived on the Sunday evening to be greeted by a friendly young man. He ensured I was happy with the apartment. The apartment consisted of good clean shower and toilet area, fair sized kitchenette/living room with TV and all amenities including washing machine, microwave, cooker, toaster, kettle, fridge/freezer and ironing equipment. The bedroom was large and comfortable. A great stay and yes the next time I travel to this part of the country I'll be stopping there again.

We chose this as it was the cheapest. Location is perfect for the metro. So we were happy with that. But the condition of the apartment was pretty bad. The sofa (only seating in the apartment) was broken. We only saw reception staff once during the whole stay. (He was helpful when we checked in - we were only left with one glass)

Lovely stay in the apartment. Remember to take a few cooking items such as frying pan if you are eating in. Very clean apartment. Bed very comfortable n Philip was very attentive would stay again

My mother and I booked for 5 days, we stayed here as the location was perfect for getting to Gateshead & Newcastle, as the bus and Metro service was 2 minutes outside the front door. We did however have a bit of a family crisis on the first night, and the staff there couldn't be more helpful and totally understood our situation. Hats off to them. Thank you very much for all your help. Would definitely recommend this to anyone.

2 bedroom apartments wasn’t good felt like I was in prison no view at all and we paid a lot more to get a good view.we had flat in back side of building no view at all was jus like wall .secound flat windaws wasn’t double gazing .We felt all noise and wind sound also.

Great place to stay, clean, good condition only 10 mins on metro to centre of Newcastle. Traffic quite noisy at night as next to road and no double glazing.

Really friendly staff and perfectly placed for us to get the metro to Kingston Park to watch the Falcons,

Booked this work stay based on the pictures on the booking site. Was very disappointed with the actual room but on reflection the price was cheaper than you would expect for an apartment. Lots of noise throughout the evening due to other residents banging doors and talking in corridor. Room faced the main road which was very noisy, particularly as the windows were not doubled glazed. Location was residential so a distance from restaurants etc. Felt like the accomodation would be used as emergency accomodation. Shame as the building has a lot of character and potential if the owners were to invest.

I liked that we were close to the metro station. The appartment served our purposes and we werent bothered by anyone. We didnt like that it wasnt the cleanest when we got there and everytime someone opened a door it would slam and you can hear it loud and clear in the unit

Tres bon concept, rien a dire sur la proprete trois petit bemol la hotte ne fonctionnait pas et j'etais dans un studio une table basse en sus aurait ete sympa et au niveau du lit un des matelas du lit king size aurait besoin d'etre change car un creux au milieu. Autrement tout ete parfait, un bon accueil. Ah oui si cetait possible ma gestion des arrivees express car je suis arrivee a 5h du matin et j'ai du attendre 14h pour la remise des cles malgre ma demande a la reservation et un appel direct a l'hotel la veille au soir.

This apartment block is on a very noisy road from both traffic and late night revellers. This was made worse in our instance as when we arrived the windows were wide open and we had to leave them open for the duration of our stay because the people who had been in the apartment before us obviously smoked (we could still smell it when we turned up at 6pm). When we arrived the girl who came down to see to us had no shoes on and was not sure where our apartment was. We booked the apartment for 3 people and asked how the sofa bed worked but she wasn’t sure (she did come in and try to help us though). Although the apartment was booked for 3 people there were only 2 pieces of every crockery and glassware and 2 pieces of every cutlery. Having said all of that, the apartment was adequately furnished and had everything you needed (it was exactly what it said it was). We will not be booking with them again but I am sure it is perfectly acceptable depending on what you want.

The apartment was good, clean and the staff were helpful. The only criticism would be that the windows could not be opened for fresh air or the get rid of cooking smells

Dirty wall, heating on in July, echoing rooms, dirty bathroom floor. And smelt like someone had been smoking in the room too